Reviews of Hotel Sunroute Niigata 3 stars

Great location only a few minutes from the train station

Shower was so too powerful, felt like a pressure washer

Close to the train and easy to get a taxi downstairs. It has a washing machine and vending machines

No real complaints but they could vary the music

The hotel is located a straight easy walk from the station, but Googlemaps may direct you to the obscure rear entrance that doesn't have a ramp! I like that this hotel actually has coin laundry. The amenity bar was open and convenient so you can grab what you want/need without having to ask staff. I booked through booking.com and had the option to not include breakfast, so that was money saved. The bathroom was also slightly bigger than other budget hotels I've stayed at in Japan. Overall, this is a great value for the cost if your priority is saving money.

As a few previous reviews mentioned, there is heavy secondhand smoke smell throughout the hotel! It's not noticeable in the lobby, but to me, it was very strong in the hallways with rooms. The smell wasn't as strong inside my room, but it was still very noticeable and unpleasant. If you are sensitive or allergic to smells, then I recommend looking at another hotel. The air purifier machines in each room did zero, to me, at taking away the smell, even if you leave it on 24/7. And it is so true the furniture is fairly outdated and retro-looking, and not in a good way. My bed mattress had springs and it squeaked somewhat as I slept. Last, the coin laundry is also overpriced. You'll pay 800 yen minimum to wash and dry a small load (up to 4.5kg), and my small load was still a bit damp even after paying to dry it for 60 minutes, and I didn't even wash hard-to-dry items like towels or denim.

Breakfast

Good location - 5 mins from the station. Clean, simple room, has small kettle, hair dryer. Definitely good value for the money.

Bed wasn’t comfortable, mattress and pillows were super hard.

It was a comfortable stay for us. Good location, helpful staff.

They didn’t have thin quilts. It is just thick duvet, which is not comfortable if you don’t like to use air conditioning.

The room was large enough for two people. The parking was attached to the hotel and reasonably priced at 1100 yen per night. Check-in and -out was easy and quick. Comfortable beds and table with chairs. Good view from 13th floor. Everything worked. Window could be opened. The hotel is within walking distance of the train station and numerous restaurants and eateries. Access is easy.

The passage and room smelled to smoke, badly. Even so it was supplied as a non-smoking room. Particularly the aircon may need a filter clean or switch. The TV has no satellite channels. No USB outlets.

Unfortunately the overwhelming smell of stale cigarette smoke permeated every part of this hotel - despite booking a non- smoking room.

As a non-smoker the smell of stale cigarette smoke through out the whole hotel was overwhelming (although I booked a non-smoking room)and I could not leave the hotel fast enough.

Room size is larger than usual. Reception staff are very helpful and professional. Washing/drying machines. Microwave and eating area. TV options. Vending machines with Sapporo beer! Large lobby reception area. Good location. Quiet rooms.

No free drinking water.

The location just down from Niigata Station.Very quiet. Professional reception. Washing & drying machines. Microwave and dining area in lobby. Vending machines selling beer and other drinks. Free coffee and green tea in lobby. Early checkin was available on our first day. Free ice.

No drinking water provided daily. Water from bathroom is not drinking quality.