An intended departure from the previous modern hotels for my children to experience a traditional ryukan accommodation. Wonderful establishment. Superb staff.

Stayed in August 2025

We stayed only one night, and we would have loved to stay longer.

It was incredible. We arrived early before check-in . Dropped our luggage, and the hotel is right at the entrance of the park. The staff is very polite and we had a wonderful tradiontal Japanese breakfast.

Stayed in August 2025

Would like a better description of meals. Robes were a little small.

Great location. Close to park.

Stayed in August 2025

For someone who is used to European-style hotels, this is a completely Japanese-style accommodation, and they might not enjoy sleeping on futons.. I personally enjoyed it, but my children didn’t..

A traditional Japanese accommodation that offers you the opportunity to experience Japanese culture, customs, and traditions up close. The breakfast was excellent, also traditional, with locally prepared dishes.

Stayed in July 2025

Our room didn’t have a nice view

Traditional Japanese style room. The staff was very patient with my elementary Japanese and made recommendations for places to eat. The room was clean, quiet and comfortable.

Stayed in July 2025

The WiFi signal was weak and kept dropping, so we couldn't work from the room. And the breakfast was horrible. We have had Japanese style breakfasts at many other properties and found them to be fine, but for some reason this hotel really misses the mark.

Location was great and the staff were wonderfully friendly, courteous, and helpful.

Stayed in May 2025

ZERO.....

The front desk staff were SUPERIOR, the room was beyond our expectations. Located in the heart of NARA, it was a short walk to all of the attractions and downtown shopping/restaurant area. I can't say enough about the superior level of customer care we experienced and wish I could remember her name to give her credit directly.

Stayed in April 2025

Location is great. Room is spacious with a view. They have a rooftop. Staff were friendly. We extended the stay for another day and were able to stay in the same room even with short notice.

Stayed in April 2025

As usual in Japan, all provided slip on shoes for indoor use are always too small for our feet. It would be nice if you could request a bigger set to avoid skipping using them in the room.

Room was clean and comfortable. We chose this because of the onsen style bath and it was well worth it. Bath was fantastic. Beds were very comfortable. Family weer very happy with the room. Location was very good, around 10-12 minute walk from the station and abour 5 minutes to the start of the deer park area. We opted for the set menu dinner at the hotel restaurant and it was fantastic. The adjusted menu for children was excellent and we all loved the meal.

Stayed in April 2025

Nothing!

Incredible location right on the edge of Nara park and with a view of the pond! We woke up to sights of deer wandering right in the vicinity outside the hotel. The staff here were particularly lovely and we experienced safe to say the best service of our whole trip to Japan at this hotel. The dinner and breakfast were extremely tasty and though there wasn't any washing facilities on the premises the hotel staff were very helpful in recommending a coin laundry store very close to the hotel. Wish we could have stayed longer here!

Stayed in April 2025

If you have heavy cases it is about 20min walk up slight incline from Nara station so just be prepared and it will be fine.

Nice calm atmosphere, located near Nara park so deer roamed free, but also near big shopping street for restaurants. Staff really pleasant. Our room looked out on to a lake. Breakfast very authentic Japanese.

Stayed in April 2025

The hotel is a little bit tired and all public areas are full of dust and not so clean.

Excellent location, spacious room. We got the room with the nice view to the pond. The traditional Japanese breakfast was very special experience. Our special thank you is to mrs. Ayako Kurokawa. She provided to us so kind treatment and she made us feel like a very special guests.

Stayed in October 2024

It was perfect.

The staff were so friendly and helpful. They went out of their way to make us feel welcome. The facilities were amazing as well, beautiful, clean and rich in culture. The room was comfortable, the private onsen was free to use and really beautiful. The chef special dinner and breakfast was delicious, some of the best food we had while in Japan. Well done to this wonderful place, I would recommend it to anyone who is visiting Nara. Remember to have dinner there!

Stayed in September 2024

The location was amazing and the staff is lovely. Highly suggested!

Stayed in September 2024

We couldn't eat there as my son is Celiac, however the staff were very interested in learning as much as possible so that they can cater for celiacs in the future! The location is amazing, the onsen was wonderful, and the staff were phenomenal: they could not do enough to help.

Stayed in August 2024

An excellent location near Nara Park. The facilities and staff were very welcoming.

Stayed in August 2024

Nothing

Every thing

Stayed in August 2024

The bathroom door was off the track so we had to lift it up to get it slide, but we made it work.

The lady was so nice to greeting us. The traditional breakfast was so pretty. They didn't have a parking space but provided us a private parking lot and paid for us. The location was great for sightseeing on foot, we didn't have to drive.

Stayed in May 2024

Wish the meals didn’t have to be reserved ahead of time. We got a message prior to arriving on whether we wanted to reserve dinner. It didn’t say breakfast had to be reserved as well.

Location and service are fantastic. Rooms and public and private baths are great.

Stayed in June 2024

Nothing, everything was great!

Absolutely fantastic stay, loved everything. Staff were amazing, they went above and beyond to make us feel welcomed and cared for. Excellent location, close to deer park and shops. Awesome private baths available too. Would definitely stay here again.

Stayed in May 2024

The indication on the private Onsen was not really clear if this is busy or not. We would recommend to have a more clearer indication on the door "busy or not".

The global service was excellent from the reception, the people at breakfast etc.... We had a very good experience globally. The breakfast was very good. We recommend this place also for its location.

Stayed in March 2024

But I think the hardware facilities of the hotel are average, such as the large temperature difference between morning and evening during the days we stayed, the window of the room we stayed in leaked air, and even though we slept on the ground with the air conditioning on at night, the bed closest to the window was still very cold, and we could feel the cold wind blowing on our faces

This hotel has the best service we have encountered in Japan. It is very friendly, warm, and thoughtful. When we arrived at the hotel, they prepared disinfectant wipes and hot tea for us. Moreover, every staff members are very friendly and thoughtful, giving us guidance and suggestions that were very in place. They even helped us carry our luggage when we left. The thoughtful service deserves full marks

Stayed in April 2024

Lack of western food options for breakfast. We are at the end of a 25 day trip in Japan and were tired of the same Japanese food for breakfast each day. We cancelled our brkfst ordered (no refund offered) and went to Starbucks.

Location

Stayed in March 2024

The best surprise was the private onsen on the fourth floor. We also loved our room with a view on the lake and park.

Stayed in March 2024