the fact that breakfast did not change day to day. limited gift shops.

the private onsen was the best! free breakfast was good but wish that they would change the selections. the view at breakfast is beautiful as you can see the asarigawa ski resort mountains. the location is super convenient if doing ski/snow activities. there is a big grocery store very close by to stock up on essentials and food. very close to Otaru town.

Stayed in March 2025

Dinner is a bit not up to expectation and seems not enough staff to address to customer when help is needed.

Private onsen in room have excellent view and atmosphere. Room is spacious and clean.

Stayed in March 2025

smokers room

onsen

Stayed in February 2025

If you dont make a reservation for the restaurant then they sit you downstairs with a limited menu.

The rooms were nice and big and comfortable. The onsen was also really nice, and it was good to have a massage on site.

Stayed in February 2025

Nothing

Excellent ski fields across the road. Plenty of free parking. Very nice breakfast. Ski lockers available with locks. Very good value for money. Nothing

Stayed in February 2025

Beds need a refresh. Very uncomfortable and pillows also

Onsen is amazing. Very good outdoor indoor facilities Breakfast spread was decent

Stayed in January 2025

There’s another young lady working for late shift, I asked for her help to call Restaurants for dinner reservations. The 1st and 2nd night she called for me, the 3rd night she showed me by google translate that” help guests to phone outside restaurants are rejected by the hotel” seems I was asking for too much help. The breakfast choices for western guests are very limited.

We had a Japanese style room, which is very spacious for us and 2 kids. The big window is facing the forest/ mountain, the view is very nice when it’s snowing. Onsen is definitely a highlight of the hotel!There’s a young man(with injured arm) and a young lady works in the morning shift at front desk, helped me to phone different hospital, as my daughter was sick and need medical treatment. I appreciate it very much.

Stayed in January 2025

The beds were too firm and small in relation to the generous size of the room.

The coffee and soda machine is a nice touch

Stayed in December 2024

Room furnishings were fine, but a bit dated

Very comfortable room, and excellent onsen with a relaxing outdoor hot spring. The live evening grand piano performance in the lobby was quite enjoyable

Stayed in December 2024

Great onsen !

Stayed in October 2024

Room, hall way smelt of cigarette. Room wifi did not work

Location, spacious room. Nice onsen

Stayed in September 2024

- The room had a bit of smell. I was not sure if someone smoked or not because I could also smell it from the corridor. - It would be better if the hotel can provide different choices of breakfast. Having the same breakfast every morning was a bit boring.

The mattress was comfortable. The service was great. I loved it when I could have new towels, water and toiletries everyday without disturbing. The staff was very friendly and nice. Breakfast was delicious. The hotel is located in the nature and the bus stop is right next to the hotel. We could just walk along the creek, had a cup of coffee and fresh bread at a cafè nearby. There is a great restaurant called Masaru-mura. It's just 5 mins walk. They have grilled meat, fresh seafood and many more things to enjoy and we tried them and they were extreamly good. Overall, we enjoyed staying here so much.

Stayed in August 2024

Embedded cigarette smell ( although non- smoking hotel) throughout the rooms, reception, lifts and hallways.

Location, breakfasts and dinners were great. Onsen was great

Stayed in August 2024

The onsen was mediocre. The temperature of the water wasn't as hot as we would like it to be.

Right at the bus stop. Staff was waiting outside to help with bags

Stayed in July 2024

Quiet area

Quiet place in a remote area of the town. There is a bus can ride to town center according to schedule.

Stayed in June 2024

Room outdated

Breakfast and dinner are quite tasty. Hotel offers shuttle bus drop off at Otaru Station

Stayed in April 2024

Food doesn’t have much variety.

Right in front of ski area. Great onsen

Stayed in February 2024

little bit old

LOCATION

Stayed in January 2024

Furniture and carpet in the 27m room are very old and not clean. Not worth it for the room charge.

We stayed for 2 nights in 2 different room types. The 51m room with natural onsen inside the room is cozy and superb. Spacious and clean. Excellent.

Stayed in January 2024

No bar area .

Outdoor Onsen and large rooms

Stayed in January 2024

The space

Practicality

Stayed in October 2023

Need to pay tax although its just a small amount.

Room View is nice. Although the hotel is old, but is very clean. The breakfast is ok with Japanese variant.

Stayed in October 2023

Food (dinner and breakfast) was delicious

Stayed in October 2023

Nil

Quiet location. (Need to have car to access property). We were given room on high floor with nice view as requested.

Stayed in August 2023