Reviews of Regency Palace Amman 5 stars
Queen Alia Street, Abdali , 11110 Amman, Jordan
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe staff was nice but it seemed they were nice enough because the room was too bad enough!
Upon check-in, the process was smooth and the staff polite. However, once I entered my room, I immediately faced several serious issues: No Towels Provided: There were no towels in the bathroom. When I requested them, I was given extremely old and worn towels that looked unhygienic and unacceptable for use. When I asked again for replacements, the housekeeper returned with only one towel, apologizing that he was new. Air Conditioning Problem: The AC is heating instead of cooling. After several calls to reception, a technician came, moved my luggage aside, and stood on the bag rack to open the ceiling unit. He then told me to “wait 10 minutes and it will work.” This approach was unprofessional and did not resolve the issue adequately. This is not the standard I expect from a hotel of this category. Instead of resting after traveling, I am left uncomfortable and concerned about the cleanliness and quality of service. At this point, I do not even feel confident ordering room service. I request immediate action to resolve these issues and an explanation as to how such service can be acceptable in a 5-star hotel. I also expect compensation for the inconvenience caused.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewFriendly staff, amazing location, close to the centre & to boulevard Abdali & to Abdoun district. Very clean rooms and wide bathroom. The breakfast is very delicious, I recommend ordering omelette at breakfast. The most important thing is the coldness of AC cause of the heat at Amman.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewClassy
Swimming pool
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewEverything
No comments at all !! Really
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewVery bad hotel, there was no AC , very hot Uncomfortable stay, bad bathroom, very old Reception very bad attitude
Everything not good
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewGood in all respects
nothing
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewamazing staff very welcoming and helpful
Nothing
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewPerfect
Nothing
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewStay was nice and staff was very polite Breakfast was diverse and very well-made Room service was amazing
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewI had a wonderful stay Many thanks to the amazing staff especially Ms Vivian Haddad in guest relations
Reviewed: 25 July 2025 · Stayed in June 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified review