Reviews of Sofia Hotel 3 stars
Queen Rania Street, 11941 Amman, Jordan
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Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewLocation
Not much Clean
Dear Mr. Amer, Greetings from Sofia Suites Hotel Thank you for sharing your feedback. We're glad to hear that you appreciated our location. We sincerely apologize if the cleanliness did not meet your expectations. Please rest assured that your comments have been shared with our housekeeping team to ensure immediate improvement. Maintaining a clean and comfortable environment for our guests is a top priority, and your input helps us do better. We hope to have the opportunity to welcome you again and provide you with a more satisfying experience. Warm regards, Yassin Smadi Reservations Manager
Dear Mr. Amer, Greetings from Sofia Suites Hotel Thank you for sharing your feedback. We're glad to hear that you appreciated our location. We sincerely apologize if the cleanliness did not meet your expectations. Please rest assure… Show more
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewService it was great
Dear Mr. Ata Yasin, Warm greetings from Sofia Suites Hotel, Thank you for your kind feedback and for taking the time to share your experience with us. We are truly pleased to know that you found our service to be great. Your satisfaction is our top priority, and your words are a wonderful recognition of the efforts our team puts into ensuring a comfortable and enjoyable stay for every guest. We look forward to the pleasure of welcoming you back soon. If there is anything we can assist you with in the future, please don’t hesitate to reach out. Warm regards, Yassin Smadi Reservations Manager
Dear Mr. Ata Yasin, Warm greetings from Sofia Suites Hotel, Thank you for your kind feedback and for taking the time to share your experience with us. We are truly pleased to know that you found our service to be great. Your satisfaction… Show more
Reviewed: 1 March 2025 · Stayed in February 2025
Verified reviewReviewed: 14 February 2025 · Stayed in February 2025
Verified reviewReviewed: 3 January 2025 · Stayed in December 2024
Verified reviewReviewed: 6 November 2024 · Stayed in November 2024
Verified reviewThe staff was wounderful, the location is so great for any thing you need, the cleaning is fantastic too, also the reservation and the flexibility to change dates directly with the hotel is one of there strong points. Great time in sofia hotel.
Nothing.
Dear Mr. Ibrahem, Warm greetings from Sofia Suites Hotel, We sincerely appreciate you taking the time to share your feedback regarding your recent stay with us. It is gratifying to learn that you found our staff exemplary in their service, our location highly convenient, and our cleanliness standards impressive. Furthermore, we are pleased to know that our reservation system and flexibility in modifying dates directly with the hotel contributed positively to your experience. At Sofia Suites Hotel, we remain committed to delivering seamless and personalized service to all our guests. Thank you once again for your kind words and for choosing Sofia Suites Hotel. We look forward to the privilege of welcoming you back in the near future. Yours sincerely, Yassin Smadi Reservations Manager
Dear Mr. Ibrahem, Warm greetings from Sofia Suites Hotel, We sincerely appreciate you taking the time to share your feedback regarding your recent stay with us. It is gratifying to learn that you found our staff exemplary in their service… Show more
Reviewed: 2 November 2024 · Stayed in August 2024
Verified reviewReviewed: 15 October 2024 · Stayed in October 2024
Verified reviewReviewed: 12 October 2024 · Stayed in October 2024
Verified reviewReviewed: 23 September 2024 · Stayed in September 2024
Verified reviewReviewed: 20 September 2024 · Stayed in September 2024
Verified reviewStaff
Cars horns
Dear Mr. Mohamed, Warm greetings from Sofia Suites Hotel, Thank you for sharing your feedback with us. We are pleased to hear that you appreciated our staff and their service. Regarding the noise from car horns, we sincerely apologize for any disturbance this may have caused during your stay. Please know that we are committed to providing a comfortable environment for our guests, and we will explore possible solutions to minimize such noise in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more peaceful and enjoyable stay. Warm regards, Yassin Smadi Reservations Manager
Dear Mr. Mohamed, Warm greetings from Sofia Suites Hotel, Thank you for sharing your feedback with us. We are pleased to hear that you appreciated our staff and their service. Regarding the noise from car horns, we sincerely apologize fo… Show more
Reviewed: 18 September 2024 · Stayed in September 2024
Verified reviewReviewed: 2 September 2024 · Stayed in September 2024
Verified reviewProfessional Reception Staff provide Unbelievable Help Service to make us Happy
Nothing everything is good
Dear Mr. Muhammed, Greetings from Sofia Suites Hotel, We sincerely appreciate you taking the time to share your positive experience with us. It’s fantastic to know that our reception team’s professionalism and dedication made a meaningful difference during your stay. We are delighted that you found everything to your satisfaction and that our efforts contributed to your happiness. Your feedback motivates us to keep striving for excellence. Thank you once again for choosing Sofia Suites Hotel. We look forward to welcoming you back in the near future. Best regards, Yassin Smadi Reservations Manager
Dear Mr. Muhammed, Greetings from Sofia Suites Hotel, We sincerely appreciate you taking the time to share your positive experience with us. It’s fantastic to know that our reception team’s professionalism and dedication made a meaningful… Show more
Reviewed: 27 August 2024 · Stayed in August 2024
Verified reviewGood location at least for my case. And the staff was very friendly and honest
They need to work more on cleanliness and the amenities provided
Dear Mr. Ahmad, Warm greetings from Sofia Suites Hotel, Thank you for sharing your thoughts about your recent stay with us. We are pleased to hear that our location suited your needs and that you found our staff friendly and honest — your kind words are truly appreciated. At the same time, we take note of your concerns regarding cleanliness and the amenities provided. Please accept our sincere apologies for any shortcomings you experienced. We are committed to continuously improving these aspects and have already communicated your feedback to the relevant departments to ensure immediate action. Your feedback is vital in helping us enhance the quality of our services, and we hope to have the opportunity to welcome you back for an even better stay in the future. Warm regards, Yassin Smadi Reservations Manager
Dear Mr. Ahmad, Warm greetings from Sofia Suites Hotel, Thank you for sharing your thoughts about your recent stay with us. We are pleased to hear that our location suited your needs and that you found our staff friendly and honest — your… Show more
Reviewed: 26 August 2024 · Stayed in August 2024
Verified reviewdefently the staff!! the staff was exceptional. Especially the reception: which was cooperative, patient, informative, and smiley. the reception man which was his name "Zaid" was remarkable. the breakfast was well rounded, there were tasty dishs and some not. the good ones were: the local white cheese, the "Makdoos", the bread, and turkey meat slices. the breakfasts hall is comfortable and relaxing. privacy was well respected. your requests were answered.
bathroom's door needed to be fixed. the shower's water was warm, not hot.there could be roof shower not the old phone-like shower. furniture could be better by adding a tribble sofa instead of the doubled one for couples rooms. the isolation between rooms could be better.
Dear Ms. Dalia, Warm greetings from Sofia Suites Hotel, Thank you very much for taking the time to share your comprehensive review of your recent stay. We are delighted to hear your praise for our exceptional staff, especially the reception team and Mr. Zaid, who will be personally acknowledged for his cooperative and friendly service. We’re also glad that you enjoyed the breakfast selection, the comfortable atmosphere of the breakfast hall, and the respect for privacy along with our responsiveness to your requests. Regarding the areas for improvement you mentioned — the bathroom door repair, the water temperature and shower type, furniture upgrades, and room sound isolation — please accept our sincere apologies for any inconvenience. Your feedback has been shared with our maintenance and operations teams as part of our ongoing commitment to enhance guest comfort and satisfaction. We truly appreciate your constructive comments, as they help us identify opportunities to improve. We look forward to welcoming you back and providing an even better experience. Warm regards, Yassin Smadi Reservations Manager
Dear Ms. Dalia, Warm greetings from Sofia Suites Hotel, Thank you very much for taking the time to share your comprehensive review of your recent stay. We are delighted to hear your praise for our exceptional staff, especially the recepti… Show more
Reviewed: 22 August 2024 · Stayed in August 2024
Verified review- Staff are very friendly and helpful - they upgrade our room because they miss my reservation - Location is good - Next to many restaurants and supermarkets
- Furniture very old and and damge. Carpet was wet - some light switch not working properly - Room was dusty when we take it - breakfast poor and not tasty. Some days, there is no milk for the tea - there is no complimentary water in rooms - sometimws there is noise from cars midnight
Dear Mr. Abdulla, Thank you for taking the time to share your thoughts about your stay with us. We’re happy to hear that our staff were friendly and helpful, and that you appreciated the room upgrade after the reservation mix-up. It’s also great to know you liked our location close to restaurants and supermarkets. We’re sorry for the issues you faced with the old furniture, wet carpet, and lighting problems, as well as the initial dust in the room. We also regret that the breakfast didn’t meet your expectations and that sometimes milk and complimentary water were missing. We understand the frustration caused by the noise from cars at night too. Please know that we’re already working on these points to make sure future stays are much better. Your feedback really helps us improve, and we hope to welcome you back soon for a more comfortable experience. Best regards, Yassin Smadi Reservations Manager
Dear Mr. Abdulla, Thank you for taking the time to share your thoughts about your stay with us. We’re happy to hear that our staff were friendly and helpful, and that you appreciated the room upgrade after the reservation mix-up. It’s also… Show more
Reviewed: 1 August 2024 · Stayed in July 2024
Verified reviewHighly recommended
Dear Ms. Kawthar, Warm greetings from Sofia Suites Hotel, Thank you very much for your thoughtful feedback. We are delighted to hear that Myaser at the reception and our housekeeping team made your stay pleasant with their warm hospitality. Your high recommendation means a lot to us and motivates our entire team to continue delivering excellent service. We look forward to welcoming you back soon for another wonderful experience. Warm regards, Yassin Smadi Reservations Manager
Dear Ms. Kawthar, Warm greetings from Sofia Suites Hotel, Thank you very much for your thoughtful feedback. We are delighted to hear that Myaser at the reception and our housekeeping team made your stay pleasant with their warm hospitalit… Show more
Reviewed: 9 July 2024 · Stayed in July 2024
Verified reviewThe service guys at receiption was more than wonderfull, Zaid and the other young man "i forget his name"and the lady at recieption all are more that great guys, they are all helpful and excellent.also the location is excellent everything you need you can found near you, the hotel was so clean as the room too.
Nothing, realy nothing.
Dear Mr. Ibrahem, Warm greetings from Sofia Suites Hotel, Thank you very much for your kind words and for highlighting the exceptional service provided by our reception team, including Zaid and our other dedicated staff members. We will be sure to share your compliments with them — your recognition means a great deal to everyone. We are also pleased to hear that you enjoyed our excellent location and found the hotel and your room to be spotlessly clean. Your feedback motivates us to continue delivering outstanding service and maintaining a welcoming environment. We look forward to welcoming you back on your next visit. Warm regards, Yassin Smadi Reservations Manager
Dear Mr. Ibrahem, Warm greetings from Sofia Suites Hotel, Thank you very much for your kind words and for highlighting the exceptional service provided by our reception team, including Zaid and our other dedicated staff members. We will b… Show more
Reviewed: 27 May 2024 · Stayed in May 2024
Verified reviewthanx for wonderful service
Dear Furkan BOY, Warm greetings from Sofia Suites Hotel, Thank you very much for your kind appreciation. We are delighted to hear that you enjoyed our service. Your satisfaction is our greatest reward, and we look forward to welcoming you again soon. Best regards, Yassin Smadi Reservations Manager
Dear Furkan BOY, Warm greetings from Sofia Suites Hotel, Thank you very much for your kind appreciation. We are delighted to hear that you enjoyed our service. Your satisfaction is our greatest reward, and we look forward to welcoming you… Show more
Reviewed: 18 May 2024 · Stayed in May 2024
Verified reviewStaff, price, location
Room facilities not fully available,
Dear Mr. Haydar, Warm greetings from Sofia Suites Hotel, Thank you for choosing our hotel during your visit to Amman, and for taking the time to share your feedback. We're glad to hear that you were pleased with our staff, pricing, and location, and that you consider our property a good place to stay. We do, however, regret that some room facilities did not meet your expectations. Please accept our apologies for any inconvenience, and know that we are actively reviewing such feedback to improve our guest experience. Your comments are truly appreciated, and we hope to welcome you back for an even more comfortable stay. Warm regards, Yassin Smadi Reservations Manager
Dear Mr. Haydar, Warm greetings from Sofia Suites Hotel, Thank you for choosing our hotel during your visit to Amman, and for taking the time to share your feedback. We're glad to hear that you were pleased with our staff, pricing, a… Show more
Reviewed: 17 April 2024 · Stayed in April 2024
Verified reviewReviewed: 11 February 2024 · Stayed in February 2024
Verified reviewBreakfast traditional, enough good food. Very good locations, good facilities around. Large comfortable room with two bathrooms
Breakfat should start at 8:00
Dear Mr. Alfred, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed the traditional breakfast, the spacious and comfortable room with two bathrooms, as well as our convenient location and surrounding facilities. We appreciate your suggestion regarding the breakfast start time and will certainly share it with our management team for consideration as we continuously work to improve our guest experience. We hope to have the pleasure of welcoming you back again soon. Warm regards, Yassin Smadi Reservations Manager
Dear Mr. Alfred, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed the traditional breakfast, the spacious and comfortable room with two bathrooms, as well as our convenient location and… Show more