Reviews of Hasan Zawaideh luxury camp 2

Location

Food buffet

The open buffet was quite filling and appealed to the Turkish palate. The jeep safari was definitely a lot of fun. The experience of accommodation in the desert should be tried for once.

Although we booked Luxury Camp 2, they told us it was closed and placed us in Camp 1. I think this should have been communicated to us in advance. We contacted Booking.com several times via text. Furthermore, Camp 2 is more expensive than Camp 1, and the environment is better. We asked them to compensate us, but they didn't offer anything. When we arrived, Luxury Camp 2 was still available for booking through Booking.com. While tour buses do not come to Luxury Camp 2, tour vehicles come to Camp 1 and it becomes crowded.

Everything

None

The location

It’s too quite. Maybe in bring music

We recently stayed for two nights at Hasan Zawadeih Luxury Camp 2 and had a mixed experience. While the location is truly breathtaking and the Martian-style tents add a unique charm, the overall service, attention to detail, and cleanliness did not align with the premium pricing or the reputation the camp enjoys. On the positive side, (a) the dinner at camp 1 was fantastic on day one, the second day dinner at Camp 2 was not up to the mark. (b) the staff are friendly and helpful (Could do better with better coordination) (c) the jeep tours arranged was very good.

Key Issues: Unnotified Room Change Upon arrival, we were unexpectedly informed that our booking had been moved from Camp 2 to Camp 1—without any prior communication. It was only after we firmly insisted on our original reservation that we were sent to Camp 2. Room Not Ready on Arrival Despite the delayed transfer, our room at Camp 2 was still not ready. We were left waiting for nearly two hours before we could check in. Lack of Coordination Between Teams There was a clear disconnect between the reservations team and the on-site operations team. None of our pre-arranged requests had been communicated. We had to repeatedly show past correspondence to get what had already been agreed upon. Shockingly, the staff at Camp 2 were unaware we were booked for two nights. Dining Inconvenience Dinner was not served at Camp 2. We had to travel to Camp 1 for dinner and then be driven back. While not a major issue, this added unnecessary inconvenience to what was meant to be a relaxing retreat. No Internet Access The in-room Wi-Fi device was non-functional. We were promised a replacement, which never came. After yet another reminder, a modem from another room was handed to us to install ourselves—but that didn’t work either. We had no internet for the duration of our stay. Power Shut-Offs During Daytime While we were away on jeep tours, the electricity in our room was turned off. As a result, items stored in the refrigerator were no longer cold and some were spoiled. This lack of basic service was extremely disappointing. All of the above issues were reported to the reservations team on the very first day of our stay. Unfortunately, they neither responded nor acknowledged our concerns, which was perhaps the most disheartening aspect of the experience.

great food, fantastic views

communication, standard for the price

The location was great , drivers are fantastic specially Abdullah

Furniture is old , options of food was very limited We were promised things didn’t happen

Location, location, location Desert drive and star gazing Food was good. Personal space provided

Very basic tent, poor communication from staff Broken trucks. Upkeep of the property was poor with broken lights and sharps in the sand.

We stayed for one night at the camp. The parking area is located at Camp 1, which is perfect, easily accessible with a regular (non-4x4) car and right next to both the historic train stop and the hot air balloon launch site. We had booked a stay at Camp 2, which is much more scenic than Camp 1, as it's set on a hill away from other camps and faces the sunrise over the endless desert. Initially, we were told that due to low attendance caused by the nearby ongoing war, it wouldn't be possible to stay at Camp 2, which was empty. However, by booking a private 3 hour desert tour —which turned out to be spectacular— we were able to be taken to Camp 2 and stay there all alone, in a front-row room! (For safety, a staff member stayed with us at the Camp 2 reception throughout the night, so we were not stranded in the desert). Whenever needed, we were promptly driven back to Camp 1 for dinner and for breakfast/check-out. It was a breathtaking experience, and we sincerely thank all the camp staff. Highly recommended! It will remain an unforgettable memory

The location was amazing, food was above expectations, I tried to book other camps they will try to scam you. This one is super clear and honest.

Add additional pillows in the bubble

Everything has been excellent . The place is unreal ,wake up in the morningbin dessert insane!!! Dont miss out to go on jeep tour . Food delicious. All was amazing

Incredible location.Had 2 Martian tents for our family. Glad that we choose the Luxury camp 2 as it was a bit further away and not so many people as the main camp.Felt more authentic. Waking up, the view was totally out of this world. The staff were very friendly and the food was really delicious. Would definitely go again..

Bathrooms were a bit smelly upon arrival, needed airing..

The view

Nothing

Amazing stay ✨✨✨✨✨

The breakfast was a good spread. Despite the remoteness of location the team ensured that break fast was sufficient and good. Mahmoud was taking care of us and ensured that we were attended and fed well :)

A little effort & coaching on cleanliness would help!

great experience in the middle of the desert

No complaints for a glamping accomodation.

Location of the desert camp, far away from the entrance, smooth check in, easy booking for activities, great food.

Overview of the stay experience was needed during check in.