9.1

Reviews of Petra Heart Hotel 3 stars

Tourism Street next to Sanabel Sweets and bakery, 71810 Wadi Musa, Jordan

  • Richard

    Reviewed: 8 July 2025 · Stayed in July 2025

    Verified review
  • Alina

    Reviewed: 1 June 2025 · Stayed in May 2025

    Verified review

    very nice hotel and extremely friendly staff. super clean room and well equipped

    -

    Property response:

    Dear Ms. Alina, It’s a delight to be at your service, and thank you very much for your excellent feedback. We are glad to know that you had an overall positive experience with us. Guest satisfaction is our top most priority and we are elated to hear that you had a good time at the hotel as well as that the team was friendly and helpful in every way. Feedbacks as such are an affirmation for us that guests appreciate the quality of our services which we strive to deliver with excellence every day. On behalf of entire team at the Petra Heart Hotel, thank you very much for your feed back review and we look forward to the pleasure of welcoming you back soon again. Yours Sincerely, Sami Nofal Operation Manager

    Dear Ms. Alina, It’s a delight to be at your service, and thank you very much for your excellent feedback. We are glad to know that you had an overall positive experience with us. Guest satisfaction is our top most priority and we are elate… Show more

    Petra Heart Hotel
    10 June 2025
  • Herman

    Reviewed: 12 May 2025 · Stayed in April 2025

    Verified review
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  • Paul

    Reviewed: 8 May 2025 · Stayed in May 2025

    Verified review

    Firstly all the reception staff were so nice - smiley, helpful, courteous and all with very good English. The lobby was large and light and included the breakfast room (if a little bland and characterless). Our room (for 3) was a good size and was airy and comfortable and clean with comfy beds and pillows. The bathroom was fine for size although the shower cubicle was a little small. Complimentary snacks and water were provided which was nice. The hotel is nicely located close to many good restaurants. While all guest parking is on the road we didn't have trouble finding a space over the 3 days. The hotel is only a short drive (but quite a long and hilly walk) from Petra (free) car park. We were all very pleased with the quality of the hotel and found it great value for money.

    Breakfast was average. The wifi wasn't very strong in the room and took a while to load, but was fast in the lobby. A few things needed dealing with in the room (a broken toilet seat, the safe didn't close, the safe wasn't attached to the wall so someone could walk off with it - which isn't really a 'safe'). On mentioning the toilet seat and unclosing safe to the reception staff quickly dealt with it but I guess someone should have checked it was all functioning before clients entered the room. The room's wardrobe was nice and large but as 3 people were staying we needed more hangers (only 4 provided) as well as more hooks in the bathroom for all the used towels.

    Property response:

    Dear Mr. Paul, We would like to take the opportunity to thank you for choosing to stay at The Petra Heart Hotel and for taking the time to share your experience with us. We continuously strive to deliver great guest experiences and are grateful to all feedback received which helps us understand our guests’ needs and expectations. Please rest assured that we have shared all of the comments you have highlighted with our team members and that they will take the necessary actions and for sure preventive ones accordingly.  Once again thank you for your comment and hope that we will have the pleasure of welcoming you back in the near future. Yours Sincerely, Saddam Al-Twaissi Hotel Manager. 

    Dear Mr. Paul, We would like to take the opportunity to thank you for choosing to stay at The Petra Heart Hotel and for taking the time to share your experience with us. We continuously strive to deliver great guest experiences and are gr… Show more

    Petra Heart Hotel
    22 May 2025
  • Roberto

    Reviewed: 26 April 2025 · Stayed in April 2025

    Verified review

    Very good customer service from all of the guys there. 10-15 min walk to Petra. Clean and quiet location.

    Property response:

    Dear Mr. Roberto, Thank you for taking the time to share this feedback regarding your recent stay at the Petra Heart Hotel. I am delighted to know that everything was great and that you had a wonderful experience with our spacious and clean rooms as well as that the team took great care of you. Thank you once again, and we look forward to welcoming you back in the near future! Yours Sincerely, Saddam Al-Twaissi Hotel Manager

    Dear Mr. Roberto, Thank you for taking the time to share this feedback regarding your recent stay at the Petra Heart Hotel. I am delighted to know that everything was great and that you had a wonderful experience with our spacious and cl… Show more

    Petra Heart Hotel
    15 May 2025
  • Sara

    Reviewed: 19 April 2025 · Stayed in April 2025

    Verified review

    The staff welcomed us warmly and made us feel home. Very reactive to any request. The bed is very comfortable and the room spacious. The room was very quiet for an excellent night sleep, despite being in the heart of the city center. The breakfast, local style, very nice.

    The decoration of common areas could be warmer. The lightening in the room could be improved (the bedside lamps were not working independently from the main ceiling lights.

    Property response:

    Dear Ms. Sara, It was a pleasure to have you as our guest here at the Petra Heart Hotel, and I am delighted to hear that our products and services have met your expectations, as well as that the team was friendly and helpful in every way. I have taken a good note about your comment with regards to the decoration of our common areas and will discuss it with the relevant department for our future planning. We hope to welcome you back soon and make your next visit even more memorable. Kind Regards, Saddam Al-Twaissi Hotel Manager

    Dear Ms. Sara, It was a pleasure to have you as our guest here at the Petra Heart Hotel, and I am delighted to hear that our products and services have met your expectations, as well as that the team was friendly and helpful in every way. … Show more

    Petra Heart Hotel
    20 April 2025
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  • Madhu

    Reviewed: 16 April 2025 · Stayed in April 2025

    Verified review
  • Madhu

    Reviewed: 16 April 2025 · Stayed in April 2025

    Verified review

    The staff were very friendly and accommodating

    Property response:

    Dear Mrs. Madhu, Thank you so much for your wonderful review of our hotel. We are delighted to learn that you enjoyed your stay with us and that your experience with our services and staff was positive. Our staff takes great pride in this. Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back at the Petra Heart Hotel in the near future. Yours Sincerely, Saddam Al-Twaissi Hotel Manager

    Dear Mrs. Madhu, Thank you so much for your wonderful review of our hotel. We are delighted to learn that you enjoyed your stay with us and that your experience with our services and staff was positive. Our staff takes great pride in this… Show more

    Petra Heart Hotel
    17 April 2025
  • Duong

    Reviewed: 13 April 2025 · Stayed in April 2025

    Verified review

    Very helpful staff with good suggestions 😃

    Property response:

    Dear Mr. Duong, Thank you for taking the time to share this feedback regarding your recent stay at the Petra Heart Hotel. I am delighted to know that you enjoyed your stay and that the team took great care of you. Thank you once again, and we look forward to welcoming you back in the near future! Yours Sincerely, Saddam Al-Twaissi Hotel Manager

    Dear Mr. Duong, Thank you for taking the time to share this feedback regarding your recent stay at the Petra Heart Hotel. I am delighted to know that you enjoyed your stay and that the team took great care of you. Thank you once again, … Show more

    Petra Heart Hotel
    15 April 2025
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  • Cameron

    Reviewed: 10 April 2025 · Stayed in April 2025

    Verified review

    Petra Heart Hotel is a true gem in the heart of Petra and is started with the staff who were very friendly, helpful and resourceful. The rooms were clean and the water pressure and heat was a stress relief after hard days walking. The food was great.

    Property response:

    Dear Mr. Cameron, It’s a delight to be at your service and thank you very much for your excellent feedback! It's wonderful to know that our clean and comfortable accommodations provided you with the relaxation you needed after a day's trip to Petra, as well as that our friendly staff made your stay memorable. We thank you for appreciating all our earnest efforts and eagerly look forward to welcoming you back in the very near future. Yours Sincerely, Saddam Al-Twaissi Hotel Manager

    Dear Mr. Cameron, It’s a delight to be at your service and thank you very much for your excellent feedback! It's wonderful to know that our clean and comfortable accommodations provided you with the relaxation you needed after a day&… Show more

    Petra Heart Hotel
    11 April 2025
  • Herve

    Reviewed: 8 April 2025 · Stayed in April 2025

    Verified review
  • Yuksel

    Reviewed: 7 April 2025 · Stayed in April 2025

    Verified review

    Great location near to the tahrir square and cairo museum. Modern compared to cairo. Delicious breakfast.

    Nothing

    Property response:

    Dear Mr. Yuksel, thank you for taking the time to share this feedback regarding your recent stay at the Petra Heart Hotel. I am delighted to know that everything was great and that you had a wonderful experience with our spacious and clean rooms as well as that the team took great care of you. Thank you once again, and we look forward to welcoming you back soon. Best Regards, Sami Nofal Operation Manager

    Dear Mr. Yuksel, thank you for taking the time to share this feedback regarding your recent stay at the Petra Heart Hotel. I am delighted to know that everything was great and that you had a wonderful experience with our spacious and clean … Show more

    Petra Heart Hotel
    10 June 2025
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  • Liju

    Reviewed: 3 April 2025 · Stayed in March 2025

    Verified review
  • Paola

    Reviewed: 2 April 2025 · Stayed in April 2025

    Verified review

    the extreme kindness and helpfulness of the staff

    Nothing

    Property response:

    Dear Ms. Paola, Thank you for taking the time to share this feedback regarding your recent stay at the Petra Heart Hotel. I am delighted to read that you enjoyed your stay and that the team took great care of you. Thank you once again, and we look forward to welcoming you back in the near future! Kind Regards, Saddam Al-Twaissi Hotel Manager

    Dear Ms. Paola, Thank you for taking the time to share this feedback regarding your recent stay at the Petra Heart Hotel. I am delighted to read that you enjoyed your stay and that the team took great care of you. Thank you once again, … Show more

    Petra Heart Hotel
    2 April 2025
  • Shah

    Reviewed: 27 March 2025 · Stayed in March 2025

    Verified review
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  • Lisa

    Reviewed: 18 March 2025 · Stayed in February 2025

    Verified review

    This was a return visit, so I knew what I was getting - very comfortable, clean and inviting rooms with lovely professional staff. They even surprised me with a beautiful birthday cake which made my day! Rooms were heated for our arrival and the complimentary snacks were much appreciated. They also ordered in yummy manakish for us to take on the road. Great location to walk to Al Wadi restaurant and shops (better than the Petra entrance end of town).

    N/A

    Property response:

    Dear Mrs. Lisa, It’s a delight to be at your service and thank you very much for your excellent feedback. It brings us great pleasure to learn that you had an overall positive experience with us, and that you enjoyed the surprise we prepared for you on your special day. Guest satisfaction is our top most priority and we are elated to hear that you had a good time at the hotel as well as that the team was friendly and helpful in every way. Feedbacks as such are an affirmation for us that guests appreciate the quality of our services which we strive to deliver with excellence every day. On behalf of entire team at the Petra Heart Hotel, thank you very much for your patronage and we look forward to the pleasure of welcoming you back soon again. Yours Sincerely, Saddam Al-Twaissi Hotel Manager

    Dear Mrs. Lisa, It’s a delight to be at your service and thank you very much for your excellent feedback. It brings us great pleasure to learn that you had an overall positive experience with us, and that you enjoyed the surprise we prepar… Show more

    Petra Heart Hotel
    19 March 2025
  • Lydia

    Reviewed: 10 March 2025 · Stayed in March 2025

    Verified review

    Great location and very comfortable rooms. The staff were exceptional in their communications & friendliness. Great breakfast as well.

    The shower head could do with some attention but other than that very comfortable.

    Property response:

    Dear Mrs. Lydia, Thank you for your wonderful feedback! We are delighted to hear that you had an exceptional experience at The Petra Heart Hotel, and that our team made your stay enjoyable. It’s great to know that you appreciated the comfortable of our rooms, breakfast, and location. Your kind words motivate us to continue providing outstanding service. We truly appreciate your support and look forward to welcoming you back for another memorable stay. Best Regards, Saddam Al-Twaissi Hotel Manager

    Dear Mrs. Lydia, Thank you for your wonderful feedback! We are delighted to hear that you had an exceptional experience at The Petra Heart Hotel, and that our team made your stay enjoyable. It’s great to know that you appreciated the comfo… Show more

    Petra Heart Hotel
    11 March 2025
  • 정학수

    Reviewed: 20 February 2025 · Stayed in February 2025

    Verified review

    Money value.

    It was cold in Feb even the heater was running.

    Property response:

    Dear Mr. Haksu Jung, Thank you for sharing your feedback with us. We also appreciate your comments regarding the pricing. We continuously strive to offer value for money while maintaining the highest standards of service and comfort. However, we sincerely apologize for experiencing of the room coldness throughout your stay. Your comments are important to us, and we will address these areas to ensure a more efficient and enjoyable experience for our future guests. Your valuable feedback helps us enhance our guests experience. We hope to have the pleasure of welcoming you back for an even more seamless stay in the future. Kind Regards, Saddam Al-Twaissi Hotel Manager

    Dear Mr. Haksu Jung, Thank you for sharing your feedback with us. We also appreciate your comments regarding the pricing. We continuously strive to offer value for money while maintaining the highest standards of service and comfort. How… Show more

    Petra Heart Hotel
    24 February 2025
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  • Tungxvu

    Reviewed: 4 February 2025 · Stayed in February 2025

    Verified review

    The staff is exceedingly nice, showing us the best place to eat and the best places to visit.

    Nothing to dislike

    Property response:

    Dear Tungxvu, Thank you for reviewing our hotel following your recent stay at The Petra Heart Hotel, we are glad to know that you enjoyed your stay with us. Rest assured that we are keen to always provide the best services to our guests and to meet and exceed their expectations. Thank you again for sharing your review. We look forward to welcoming you back in the very near future. Yours sincerely, Saddam Al-Twaissi Hotel Manager

    Dear Tungxvu, Thank you for reviewing our hotel following your recent stay at The Petra Heart Hotel, we are glad to know that you enjoyed your stay with us. Rest assured that we are keen to always provide the best services to our guests a… Show more

    Petra Heart Hotel
    5 February 2025
  • Bailey

    Reviewed: 10 January 2025 · Stayed in January 2025

    Verified review
  • M

    Reviewed: 2 January 2025 · Stayed in December 2024

    Verified review

    one of the best hotels ever in Petra. highly recommended

    Property response:

    Dear M G Hamid, Thank you for sharing such a positive review of your recent stay with us at The Petra Heart Hotel. It was a pleasure to have you with us, and we hope to welcome you back in the near future ! Best Regards, Saddam Al-Twaissi - Hotel Manager.

    Dear M G Hamid, Thank you for sharing such a positive review of your recent stay with us at The Petra Heart Hotel. It was a pleasure to have you with us, and we hope to welcome you back in the near future ! Best Regards, Saddam Al-Twaissi… Show more

    Petra Heart Hotel
    11 January 2025
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  • Ruth

    Reviewed: 26 December 2024 · Stayed in December 2024

    Verified review

    Friendly and helpful reception staff

    Everything was lovely

    Property response:

    Dear Ruth, Thank you for the delightful review and for taking the time to share your feedback. Our priority is to create a memorable experience that exceeds your expectations, and we are ecstatic that we met that mark! Looking forward to welcoming you back in the near future. Best Regards, Saddam Twaissi - Hotel Manager.

    Dear Ruth, Thank you for the delightful review and for taking the time to share your feedback. Our priority is to create a memorable experience that exceeds your expectations, and we are ecstatic that we met that mark! Looking forward to w… Show more

    Petra Heart Hotel
    29 December 2024
  • Sadanand

    Reviewed: 24 December 2024 · Stayed in December 2024

    Verified review

    Nice clean rooms. Hotel is well maintained. Breakfast is decent.

    It was very cold with no heating. The receptionist in the evening wasn't very helpful. The older gentleman in the morning was very good.

    Property response:

    Dear Sadanand, We truly appreciate your feedback about your recent stay at The Petra Heart Hotel. We are sorry to learn your dissatisfaction of the issue of heating in the room. Please accept our apologies for all the inconvenience you have had, hoping that your future stays would be more relaxing, and our services will exceed your expectations. Thank you for staying with us and looking forward to welcoming you back soon. Best Regards, Saddam Twaissi - Hotel Manager.

    Dear Sadanand, We truly appreciate your feedback about your recent stay at The Petra Heart Hotel. We are sorry to learn your dissatisfaction of the issue of heating in the room. Please accept our apologies for all the inconvenience you ha… Show more

    Petra Heart Hotel
    29 December 2024
  • Balasubramanian

    Reviewed: 24 December 2024 · Stayed in December 2024

    Verified review
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  • Serge

    Reviewed: 22 December 2024 · Stayed in December 2024

    Verified review

    Staff was very helpful

    The lobby is not heated at all, and the room was freezing whenever we entered. Took us 30 mns to heat it.

    Property response:

    Dear Serge, We truly appreciate your feedback about your recent stay at The Petra Heart Hotel. We are sorry to learn your dissatisfaction of the issue of heating, whether in the room or the lobby. Please accept our apologies for all the inconvenience you have had, hoping that your future stays would be more relaxing, and our services will exceed your expectations. Thank you for staying with us and looking forward to welcoming you back soon. Kind Regards, Saddam Twaissi - Hotel Manager

    Dear Serge, We truly appreciate your feedback about your recent stay at The Petra Heart Hotel. We are sorry to learn your dissatisfaction of the issue of heating, whether in the room or the lobby. Please accept our apologies for all the i… Show more

    Petra Heart Hotel
    29 December 2024
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