Reviews of Jerash Hotel 2 stars
Jerash Highway, 11181 Jerash, Jordan
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Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewLocation is excellent
The listing stays check in is available from 12. We got there at 2pm and were told our room wasn’t ready, we waited for 45 mins in the cafe. After waiting we were taken to our room which wasn’t ready, the cleaners were still cleaning the floor. The shower didn’t drain. There was 5cm of water in the bathroom the whole time, with residue from the drains coming up and floating in the water. The whole room stank of sewage. WiFi was barely usable. Cafe was not open in the morning. Trash left on the tables and terrace.
"Dear Daniel, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not fully meet your expectations. We truly value your comments regarding the facilities, cleanliness, and services, and we will take them into consideration to improve our guest experience. Guest satisfaction is our top priority, and we hope to have the chance to welcome you again in the future with a much better experience."
"Dear Daniel, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not fully meet your expectations. We truly value your comments regarding the facilities, cleanliness, and services, and we will… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe hotel is located very close to the ancient site of Jerash, which makes it perfect for anyone wanting to visit the archaeological area. For the price we paid, which was very affordable, it was just right. The rooms were fine, and the staff were all very kind and helpful. Alaa, the young woman at the reception, brought us a delicious breakfast and some tea—she was incredibly sweet and friendly. They even allowed us to visit the site before checking out!
"Thank you very much Andrea for your kind words and for taking the time to share your feedback. We are delighted to know that you enjoyed your stay with us and that our staff and services met your expectations. We look forward to welcoming you again on your next visit to Jerash."
"Thank you very much Andrea for your kind words and for taking the time to share your feedback. We are delighted to know that you enjoyed your stay with us and that our staff and services met your expectations. We look forward to welco… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewGreat views of Jerash ruins and town. Clean private room with all the needed amenities. Really nice and quiet place to stay, conveniently close to the ruins.
Dear Neal, Thank you so much for your wonderful review and kind words about our staff and hotel. We are truly delighted to know that you enjoyed the view of Jerash ruins, the comfort of your room, and the peaceful atmosphere. It was our pleasure to host you, and we look forward to welcoming you back again soon. 🌿 Warm regards, [ Jerash Hotel]
Dear Neal, Thank you so much for your wonderful review and kind words about our staff and hotel. We are truly delighted to know that you enjoyed the view of Jerash ruins, the comfort of your room, and the peaceful atmosphere. It was our ple… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewLocation is perfect, a cross jarash site, in a busy street with lots of shops and resturants. The room is spaceious & comfortable with an amazing view of jarash site. Staff are very welcoming, and helpful, specail thanks for Ala'a and Nazeer for their very nice services and khaled for his cooperation and quick respond to sort out a little issue and changed the room. Note;Jarash festival is a great experience, worth attending while visiting during that time.
Thank you so much for your wonderful words and excellent review. We are truly delighted that you enjoyed your stay with us, as well as the hotel’s location and services. We will make sure to pass along your kind appreciation to our staff, who are always happy to provide the best service to our valued guests. We look forward to welcoming you again on your next visit to Jerash. 🌿
Thank you so much for your wonderful words and excellent review. We are truly delighted that you enjoyed your stay with us, as well as the hotel’s location and services. We will make sure to pass along your kind appreciation to our staff, w… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewOnly the location.
Room was not fit for purpose! Water leak with dripping water down the wall, being caught by rotten towels hidden behind curtains which swelled awful. Shower had brown water coming out and was poorly finished. Toilet and shower were dirty. The bedsheets and pillows were dirty. We had to leave the room for an hour late at night for it to be cleaned which still wasn’t sufficient. We booked a Jordanian buffet breakfast (which we had to pay extra for) for 7:00 am and when we went to the restaurant we were met with a mess from the previous evening’s bar and there was no sign of breakfast. When we asked the staff they said they thought it was for 10:00 and asked us to give them 40 mins to sort breakfast. They then turned up with pizza from the fast food shop below the hotel. This was unacceptable and not what we had been told we would get. At that point we decided to leave the hotel and asked for our money back for the breakfast. We should have had a refund for the room too. At checkout they also asked us not to leave a bad review when they knew they should never had rented out the room.
Thank you for sharing your feedback, and we are truly sorry to hear about your unpleasant experience at our hotel. We take all comments very seriously and are continuously working to improve our services and the overall guest experience. We have carefully reviewed the issues you mentioned regarding the room, cleanliness, and services, and we have already taken corrective actions to ensure this does not happen again. Regarding the breakfast and delays in service, we will strengthen staff training and review our order management system to better meet our guests’ expectations. Once again, we sincerely apologize for the inconvenience you faced, and we truly hope you will give us another chance in the future to provide you with a much better experience that meets your expectations.
Thank you for sharing your feedback, and we are truly sorry to hear about your unpleasant experience at our hotel. We take all comments very seriously and are continuously working to improve our services and the overall guest experience. W… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified review🌟🌟🌟🌟🌟 An Unforgettable Stay – Pure Excellence! 🔥 From the moment I stepped in, everything felt just perfect. Spotless rooms, world-class service, and a warm, welcoming atmosphere that made me feel at home instantly. The staff go above and beyond – professional, friendly, and always smiling 😊 Every detail is taken care of – from check-in to the comfort of the beds. Whether
Dear Carlos, Thank you so much for your wonderful review! 🌟 We are truly delighted to hear that you had such a memorable stay with us and that everything met your expectations – from the cleanliness and service to the warm atmosphere. Your kind words mean a lot to our entire team. We are happy that you felt at home, and we look forward to welcoming you again in the future! Warm regards, [Jerash hotel]
Dear Carlos, Thank you so much for your wonderful review! 🌟 We are truly delighted to hear that you had such a memorable stay with us and that everything met your expectations – from the cleanliness and service to the warm atmosphere. You… Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewOne of the best hotel experiences I’ve had! The hotel is very clean and well-organized, and the service is exceptional. The staff is incredibly friendly and helpful, and everything is arranged in a way that brings comfort and peace of mind. The location is excellent and close to everything, and the breakfast is varied and delicious. I’ll definitely stay here again and highly recommend it!”
Dear Gogazeeh, Thank you so much for your wonderful review! We’re absolutely thrilled to hear that your stay was one of the best hotel experiences you’ve had. Your kind words about our staff, cleanliness, and overall service mean a lot to us. It was a pleasure hosting you, and we can’t wait to welcome you back again soon. You’re always welcome here! 😊
Dear Gogazeeh, Thank you so much for your wonderful review! We’re absolutely thrilled to hear that your stay was one of the best hotel experiences you’ve had. Your kind words about our staff, cleanliness, and overall service mean a lot to u… Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewIt was a beautiful trip to Jordan, and the Jerash Hotel was a very wonderful hotel. The staff is very nice, and the view was wonderful. The Roman ruins of Jerash were all in front of you. I opened the curtains and looked at the view. On the fifth floor, they have a very beautiful location with everything. It was called Al-Zaytouna, and it was overlooking the Jerash Mountains and the ruins of Jerash. I recommend it to everyone. Thank you, Jerash Hotel, I promise you that I will repeat it again ❤️👌🏻
Thank you so much for your wonderful review and perfect rating! We are truly happy that you enjoyed your stay at Jerash Hotel and appreciated our location, cleanliness, prices, and staff hospitality. Your kind words mean a lot to us and motivate us to continue providing great service. We look forward to welcoming you again soon! 🌟
Thank you so much for your wonderful review and perfect rating! We are truly happy that you enjoyed your stay at Jerash Hotel and appreciated our location, cleanliness, prices, and staff hospitality. Your kind words mean a lot to us and mot… Show more
Reviewed: 23 May 2025 · Stayed in May 2025
Verified reviewthe location the availability and kindness of the hosts the comfort of the room
the shower water wasn't very hot
"Mr.Paul, Thank you for your kind words and the trust you’ve placed in Jerash Hotel. We are delighted that your stay met your expectations and that our team’s service earned your appreciation. Your satisfaction is a badge of honor for us, and we always look forward to welcoming you back with warmth and respect." .
"Mr.Paul, Thank you for your kind words and the trust you’ve placed in Jerash Hotel. We are delighted that your stay met your expectations and that our team’s service earned your appreciation. Your satisfaction is a badge of honor for … Show more
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewVery helpful staff, comfortable room, central location.
Dear Canan, Thank you so much for your kind review and for taking the time to share your experience with us. We are thrilled to hear that you enjoyed the comfort of your room, appreciated our central location, and felt well taken care of by our staff. Your feedback motivates us to continue providing the best possible service to our guests. We hope to have the pleasure of welcoming you back again soon! Best regards, Jerash Hotel Management
Dear Canan, Thank you so much for your kind review and for taking the time to share your experience with us. We are thrilled to hear that you enjoyed the comfort of your room, appreciated our central location, and felt well taken care of b… Show more
Reviewed: 14 May 2025 · Stayed in May 2025
Verified reviewIf you're visiting the ancient city of Jerash, this hotel is a great base. Just a few minutes from the Roman ruins, Jerash Hotel offers clean, spacious rooms, helpful staff, and a calm atmosphere. The breakfast is basic but fresh, and enjoying it on the terrace with views over the city is a real treat. Free parking is a bonus if you're driving. It’s not luxury, but it’s affordable, peaceful, and right where you need to be. Perfect for travelers who value location and simplicity.
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"Hello Ionut Aurel , Thank you for your kind words and the trust you’ve placed in Jerash Hotel. We are delighted that your stay met your expectations and that our team’s service earned your appreciation. Your satisfaction is a badge of honor for us, and we always look forward to welcoming you back with warmth and respect." .
"Hello Ionut Aurel , Thank you for your kind words and the trust you’ve placed in Jerash Hotel. We are delighted that your stay met your expectations and that our team’s service earned your appreciation. Your satisfaction is a badge of… Show more
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewLocation is amazing. The ruins are close and cross the street, but the entrance is 3 min by car, don't go walk, use a car, since you have to walk alot insde the ruins it self.
resturant very close. five resturants close to the hotel. I went to Ya hala resturant my order was lamp neck on rise. the food was amazing.
Thank you, Adel, for your rating and for staying with us. We’re sorry that the room did not meet your expectations. Please note that our budget rooms are offered at lower rates because they may differ slightly in view or location within the hotel, but we always strive to maintain their cleanliness and comfort. We also apologize if the scent used in the room was not to your liking — your feedback is noted and will help us improve future guest experiences. We’re glad you appreciated the location, cleanliness, facilities, and our staff. We hope to welcome you again in a room with a view that better suits your preference.
Thank you, Adel, for your rating and for staying with us. We’re sorry that the room did not meet your expectations. Please note that our budget rooms are offered at lower rates because they may differ slightly in view or location within the… Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewDear Guest, Thank you so much for your kind words and perfect rating. We are truly delighted to know that you appreciated our warm hospitality and excellent service during your stay. It was our pleasure to host you, and we look forward to welcoming you again in the future! Warm regards, [Jerash Hotel]
Dear Guest, Thank you so much for your kind words and perfect rating. We are truly delighted to know that you appreciated our warm hospitality and excellent service during your stay. It was our pleasure to host you, and we look forward to … Show more
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewBreakfast view on top floor was stunning. Location excellent next to Roman Jeras. Staff friendly and helpful, although the English was a bit limited this was not an issue.
Odd smell in the bathroom.
Dear Marris, Thank you very much for taking time to share with us your experience at Jerash hotel we will solve the issue which you were mention it and we will be very glade to welcome you again in Jerash hotel . Regards
Reviewed: 16 April 2025 · Stayed in April 2025
Verified reviewThe view was incredible. Breakfast was great & the staff were very helpful.
Thank you so much for your wonderful review ! We are so glad you enjoyed your stay at Jerash Hotel . We hope to see you again soon ...
Reviewed: 15 April 2025 · Stayed in April 2025
Verified reviewReviewed: 15 April 2025 · Stayed in April 2025
Verified reviewHotel is a building site. The family suite we were offered, the toilet didn't work so we were moved.. The room had only light curtains so the room was lit all night by the bright street lights and then the early morning sun. The glass in the window offered absolutely no sound proofing and the room faced a very busy noisy street.. There was no hot water for showers this morning, the room is not ready for guests and was dirty..The breakfast room has a gorgeous view of the ruins but it's covered in builders dust. The staff were lovely but unfortunately I could not recommend this hotel at this time..
Thank you for sharing your experience with us, and we’re sorry that your stay did not meet your expectations. We would like to clarify that the hotel is currently undergoing development to improve its facilities in a way that better serves the comfort of our guests in the future. We are doing our best to minimize any impact on the guest experience. We take your feedback seriously, and we have already started addressing the points you mentioned, such as soundproofing, room cleanliness, and ensuring all services are provided as expected. We’re glad you found our staff friendly, and we will work to make sure that this positive spirit is matched by the overall quality of the stay. We hope you’ll give us another chance in the future to welcome you for a fully improved experience. With our sincere appreciation and respect, Jerash Hotel Management
Thank you for sharing your experience with us, and we’re sorry that your stay did not meet your expectations. We would like to clarify that the hotel is currently undergoing development to improve its facilities in a way that better serves … Show more
Reviewed: 8 April 2025 · Stayed in April 2025
Verified reviewThe hotel is located opposite the historical site with a great view from the roof top. That's it.
Parts of the hotel are currently refurbished. 4th floor is under construction with all the dirth associated with refurbishment. Service was poor, the breakfast buffet still had the left-overs from the day before. I had to ask to clean the table before having breakfast. There was a refrigerator and a water heater in the room, but not connected to electric power and no cups and tea bags for making tea or coffee.
Dear Guest, Thank you for staying with us and for appreciating our hotel’s location and the beautiful view. We are sorry to hear that your experience did not meet all your expectations. Please be assured that renovation work is currently underway to improve our facilities and overall guest experience. We also apologize for any shortcomings regarding cleanliness or in-room amenities, and we have shared your feedback with the relevant teams to ensure improvements are made. We sincerely hope to have the opportunity to welcome you again and provide you with a stay that truly meets your expectations. Warm regards, [Jerash Hotel]
Dear Guest, Thank you for staying with us and for appreciating our hotel’s location and the beautiful view. We are sorry to hear that your experience did not meet all your expectations. Please be assured that renovation work is currently … Show more
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewI visited Jerash with my mum and we really liked the place, the reception people at the entrance were very kind and helped us with the parking spot. Additionally, it's 10minutes by walk to Jerash old ruins, very close and truly recommend it!
“Dear Fra, it, We are truly delighted to hear that you enjoyed your stay with us at our hotel in Jerash! Thank you for your kind words about our staff and the excellent location. We are always happy to welcome you and hope to see you again soon. Best regards, Jerash Hotel Management”
“Dear Fra, it, We are truly delighted to hear that you enjoyed your stay with us at our hotel in Jerash! Thank you for your kind words about our staff and the excellent location. We are always happy to welcome you and hope to see you again … Show more
Reviewed: 25 March 2025 · Stayed in March 2025
Verified reviewLocation, staff , price.
The hotel (today) is still under construction and cleaning could be improved. Staff insists to write down a good review on Booking , which I don't think that's correct at all.
Thank you for your words, Mr. Shadi. We are very pleased to meet you at Jerash Hotel. We hope to see you again.”
Reviewed: 16 March 2025 · Stayed in March 2025
Verified reviewAmazing people and clean rooms. Also really nice view
The restaurant the hotel recommends is way to expensive, I recommend going to the Abu Ahmed restaurant next to the expensive one :)
“Thank you for your words, Mr. Ralph. We are very pleased to meet you at Jerash Hotel. We hope to see you again.” Regarding the restaurant, it is a five-star restaurant
Reviewed: 6 March 2025 · Stayed in February 2025
Verified reviewStaff were friendly , location in center of Jerash and tourist area and can all be reached easily , for 2 star hotel I can just say it’s perfect
Old type tv but when I requested they provide me with smart one , my first room WiFi signal was very weak and they moved me to another room where signal was strong
“Thank you for your words, Mr. Shadi. We are very pleased to meet you at Jerash Hotel. We hope to see you again.”
Reviewed: 26 February 2025 · Stayed in February 2025
Verified review- very comfy bed - staff was super nice and helpful - amazing view on the ruins
- the room could have been cleaner and a general touch up of the room is needed
Thank you so much for your wonderful review ! We are so glad you enjoyed your stay at Jerash Hotel. We hope to see you again soon.🤍