Reviews of Jasmine flower hostel

They apologized in the end and offered help, but it was too late.

I had a confirmed reservation at Jasmine Flower Hostel for my elderly father and his travel companions in a separate booking. Less than 12 hours before check-in, the property canceled the booking without any explanation -- only a short message via the Booking.com portal saying, “Sorry we have to cancel your reservation.” I tried calling multiple times, with no answer. When they finally responded hours later, the explanation given was a burst water tank -- something understandable, but the handling of the situation was shockingly unprofessional. Rather than providing immediate alternatives or even a sincere apology, they responded defensively, accused me of being rude, and claimed I contacted them via WhatsApp -- something I never did and kept insisting on that. They even mentioned their “lawyer” would follow up, which was incredibly inappropriate and intimidating. By the time they offered help, I had already spent hours trying to rebook my family elsewhere late at night. This was a stressful and unnecessary ordeal, especially for elderly travelers. I have never been treated this way by a hotel, especially one operating through a major platform like Booking.com. This was not just a logistical failure, but a complete breakdown in customer care and basic decency. I strongly caution others to consider the risk before booking this property.

My room was very clean Everyone was Polite I think it is the best place to stay in Jordan.

Excellent accommodation in Madaba. It is literally 100m from the city center. The rooms are new and very clean. There is even a washing machine if you need to do laundry. If you want to stay somewhere near the airport, this is a good option.

The place was very clean. There was a huge shared kitchen for three rooms - we had booked two of them and the third one was empty, so we had the kitchen for ourselves. Communication with the owner was perfect, she was waiting for us there on time. I appreciated that all rooms had a fridge and the wifi worked well. The location is central, we parked a few meters before the hotel in a parking place next to a mosque and the next morning our car was still there :) We only stayed there for one night, but I wish we had had more time to explore the city. Near the hotel was a street with many restaurants and souvenir shops.

The windows really did not have any view, we could just see another wall.

Everything was perfect! Really nice Owner, perfect location, apartment very spacious and clean, very good kitchen and wasching machine available, really good place for stay!

The appartement is very well located and spacious and well organised

Everything was great, it couldn't be better!

The staff is really really Nice, friendly and helpful !

Our bedroom didn’t have curtains so it wasn’t dark enough for us

Clean, centrally located, excellent facilities, fantastic shower, fair price - there was nothing not to like.

Nothing - it was vacation perfection. Thank you.

Great location, clean and cozy.

Comfort level

New and modern hostel, with everything you need for a good stay, including a shared kitchen and washing machine. The room was very spacious and well decorated. The bathroom was super cleaned. The hostel is in the city center so you have everything close by.

Wonderful staff, great kitchen, good wifi, lots of hot water, quiet, very secure. Street parking, close to sights. recommend highly

No curtains on the window so full moon light comes in.

Big surprise - everything was exceptional and so modern/hightech. Very nice kitchen and even common washing machine available for use. Best shower in the room

:

Beautiful new and clean place, a flat converted into 3 separate rooms and a share common area with kitchen. Staff super friendly and helpful, reachable if needed. We were offered to use the washing machine as well. I would totally recommend!

Difficult with parking, as it’s the city centre. It’s about 5 mins walk out to on street parking.

Very clean and new room, our host was very kind and flexible on a late check-in. Perfect position to visit Macaba!

Honestly just a perfect "hostel". More like a hotel with a nice common space you might run into people in. The owner/staff are extremely friendly with great English. Code locked doors for easy access, an AMAZING shower (hot, crazy pressure, an actual glass door, etc.), and everything is clean. Wifi is fast, the location is perfect. Street parking or a 30 second walk away at the large mosque parking lot if there's nothing in front. They even have a new washing machine with detergent (free to use) and a drying area with lines and clips in the sun in the courtyard. I can't recommend this place enough. The value for money is insane.

Nothing it's basically perfect. Only note is if you are over 190cm the beds are going to be short. Mid 180s and you'll feel your feet at the end. But it's a minor annoyance at worst, just turn a tiny bit diagonal.

This place was a dream!! Everything is brand new and so clean and beautiful. Literally wanted to stay more nights just because it was so nice. The bedding was phenomenal. Honestly felt like luxury! And they have laundry which we desperately needed, lol. And the people who own the place were amazing! Helped us with parking, showed us around the town, took us to the roof for an incredible view, and recommended a restaurant that had the most delicious food! And the location can’t be beat!! I would stay here again in a heartbeat! I would rate it beyond 10 if I could!

The best and cleanesr place in Jordan, the price is amazing!