Reviews of Hilton Amman 5 stars
07 lliya Abu Madi Street , Shmeisani , Abdali , Amman, Jordan
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewTruly nice stay and specialthank to muneer and Mohamad
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewThank you For the amazing stay and thank you Muneer and Mohammed Rabah
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewAmazing stay and would like to thank Mr muneer for the amazing support
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThis is the second time i come here, and every-time its better than before, the hotel is super clean, the staff is amazing very helpful and kind, in particular Ali, Sara and Sally. We got a nice upgrade. Breakfast had everything on the table. I recommend it for a relaxing time and good experience.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewEvrey thing the staff the food the spa all was very good
Just one thing i was coming to the hotel for chek in befor 2 hourse and i get the room one hour after tje chek in but they let me stay one hour after the chik out
Dear Mr. Abdallah, Thank you so much for your wonderful 10/10 review! We’re thrilled to hear that you enjoyed everything from our friendly staff and delicious food to the relaxing spa experience. Your kind words mean a lot to our team and serve as great motivation to keep delivering exceptional service. We hope to welcome you back again soon for another fantastic stay! Best regards, General Manager Issam Ajouz
Dear Mr. Abdallah, Thank you so much for your wonderful 10/10 review! We’re thrilled to hear that you enjoyed everything from our friendly staff and delicious food to the relaxing spa experience. Your kind words mean a lot to our team a… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewCleanness, staff prompt response
None
Dear Mr. Younes, Thank you so much for your perfect 10/10 rating! We're thrilled to hear you appreciated the cleanliness and our staff's prompt response. Your feedback means a lot to us, and we look forward to welcoming you back soon! General manager Issam Ajouz
Dear Mr. Younes, Thank you so much for your perfect 10/10 rating! We're thrilled to hear you appreciated the cleanliness and our staff's prompt response. Your feedback means a lot to us, and we look forward to welcoming you back… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewExcellent staff
Dear Mr. Fahed, Thank you for the fantastic 10/10 rating! We're delighted to hear you had a great experience with our staff. We truly appreciate your kind words and hope to welcome you back again soon! Best regards, General Manager Issam Ajouz
Dear Mr. Fahed, Thank you for the fantastic 10/10 rating! We're delighted to hear you had a great experience with our staff. We truly appreciate your kind words and hope to welcome you back again soon! Best regards, General Manager … Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewGreat room, really spacious & clean. Good breakfast and friendly staff. Thank you for a pleasant stay!
Pool is small so not much space for more than a few guests to swim.
Dear Mr. George, Thank you for your thoughtful feedback. We’re delighted to hear you enjoyed your spacious and clean room, our breakfast offerings, and the friendliness of our team. It's always a pleasure to know that guests had a pleasant and comfortable stay with us. We also appreciate your note regarding the pool. While it is more intimate in size, your comments are valuable and will certainly be taken into consideration as we continuously strive to enhance our guest experience. We hope to have the pleasure of welcoming you back in the future. Warm regards, Issam Ajouz General Manager
Dear Mr. George, Thank you for your thoughtful feedback. We’re delighted to hear you enjoyed your spacious and clean room, our breakfast offerings, and the friendliness of our team. It's always a pleasure to know that guests had a plea… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewVery kind and sweet staff. Very helpful with a smile. Am coming back to the hotel next week again
Dear Ms. Laam, Thank you so much for your kind words. We’re truly delighted to hear that our team made you feel welcome with their kindness and helpful attitude. It means a great deal to us to know that their efforts left a positive impression. We’re especially excited to hear that you’ll be returning next week—we look forward to welcoming you back and ensuring another wonderful stay! Warm regards, Issam Ajouz General Manager
Dear Ms. Laam, Thank you so much for your kind words. We’re truly delighted to hear that our team made you feel welcome with their kindness and helpful attitude. It means a great deal to us to know that their efforts left a positive impres… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewI liked the staff was very welcoming spacialy sally and sara at reception ... thank you so much.
The reception staff doesn't have chairs to sit on .. i hope next time they do have something to sit on .
Dear Mr. Tareq, Thank you so much for your kind words. We're delighted to hear that you felt welcomed during your stay, and we will be sure to pass along your appreciation to Sally and Sara. They will be thrilled to know they made a positive impression. and it's truly rewarding to know we met your expectations. We look forward to welcoming you back on your next visit. Warm regards, Issam Ajouz General Manager
Dear Mr. Tareq, Thank you so much for your kind words. We're delighted to hear that you felt welcomed during your stay, and we will be sure to pass along your appreciation to Sally and Sara. They will be thrilled to know they made a po… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewvery good hotel managed and executed on a high scale staff and GM are extremely amazing 👏.
Almost nothing much to dislike.9 out of 10
Dear Mr. Fuad, Thank you for your kind words and for rating your stay so highly. We’re truly delighted to hear that you found the hotel to be well-managed and executed to a high standard. Your appreciation of our staff and General Manager means a great deal to us. We’re always striving to provide an exceptional experience, and your feedback is both encouraging and motivating. We look forward to welcoming you back again soon. Warm regards, General Manager Issam Ajouz
Dear Mr. Fuad, Thank you for your kind words and for rating your stay so highly. We’re truly delighted to hear that you found the hotel to be well-managed and executed to a high standard. Your appreciation of our staff and General Manager m… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewvery clean, comfortable bed and everything available in room.Staff wonderful and very welcoming.
No electrical sockets by the bed. tv channels were poor and no access to netflix etc. ipad for lights didn’t work well. windows very dirty and in a very run down area.
Dear Valued Guest, Thank you for taking the time to share your experience. We’re pleased to hear that you found the room very clean, the bed comfortable, and our staff welcoming—it’s always encouraging to know our team made a positive impression. At the same time, we truly appreciate your constructive feedback regarding the room amenities and overall environment. Your comments about the lack of bedside sockets, limited TV options, the iPad lighting control, and window cleanliness are noted and will be shared with the relevant departments for review and improvement. We also acknowledge your concern about the surrounding area and understand how it may have affected your overall impression. We value your insights as they help us to enhance the guest experience, and we hope to have the opportunity to welcome you back under better circumstances. Warm regards, Issam Ajouz General Manager
Dear Valued Guest, Thank you for taking the time to share your experience. We’re pleased to hear that you found the room very clean, the bed comfortable, and our staff welcoming—it’s always encouraging to know our team made a positive impr… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewI had an excellent stay at Hilton Amman. The hotel is clean, comfortable, and in a perfect location. The breakfast was rich with many delicious options, and the facilities are well maintained. What really made the difference was the amazing staff. Everyone was friendly and professional, but I want to give a special thanks to Rawan, who was incredibly kind, attentive, and always ready to help. She truly made me feel welcome and added a personal touch to my stay. I highly recommend Hilton Amman for anyone visiting the city. I’ll definitely return on my next trip!
Dear Mr.Salameh, Thank you for sharing your delightful experience at Hilton Amman. We are thrilled to know that you enjoyed the cleanliness, comfort, and prime location of our hotel, as well as our rich breakfast selection and well-maintained facilities. Your kind words about our staff mean a great deal to us, especially your special mention of Rawan. We will be sure to recognize her for her exceptional kindness and attentiveness. It is always our goal to provide a welcoming and personalized experience, and we are glad to have succeeded during your stay. We look forward to welcoming you back again in the near future for another memorable experience. Warm regards, Issam Ajouz General Manager
Dear Mr.Salameh, Thank you for sharing your delightful experience at Hilton Amman. We are thrilled to know that you enjoyed the cleanliness, comfort, and prime location of our hotel, as well as our rich breakfast selection and well-maintai… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewExcellent service, very helpful staff, very recommended
Dear Ms.Merna, Thank you for your kind words. We are pleased to hear that you found our service excellent and our staff very helpful. Your positive feedback is greatly appreciated and motivates us to continue delivering the best experience possible. We look forward to welcoming you back again in the near future for another memorable experience. Warm regards, Issam Ajouz General Manager
Dear Ms.Merna, Thank you for your kind words. We are pleased to hear that you found our service excellent and our staff very helpful. Your positive feedback is greatly appreciated and motivates us to continue delivering the best experience… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewbreakfast ans service at the dining was superb everything else was below standard
reception team do not pass info from morning staff to evening staff. i checked out noon and paid for room + car transport to airport while checking with gust service relation lady about make sure my ride is on time'her answe was , the crossing was closed , i gathered that she meant the crossing to the west bank . she has no idea where the amman airport is located. then night reception was telling me i did not pay for the room nor the ride , i do not know what he is looking for , i had to pull out my credit card transactions to show him that i paid
Dear Valued guest, Thank you for taking the time to share your experience with us. We’re glad to hear that you enjoyed the breakfast and dining service—it's always encouraging to know that our culinary team delivered a superb experience. However, we sincerely regret the inconvenience you encountered with communication at the reception desk and during your departure. What you described does not reflect the level of service we strive to offer. Please accept our apologies for the confusion and lack of coordination regarding your airport transfer and payment. We understand how frustrating this must have been, especially after you had already settled your account and confirmed your arrangements. Your feedback has been shared with the relevant teams, and we are addressing this internally to ensure better communication and proper handovers between shifts moving forward. We’re also reinforcing destination knowledge among our team to avoid any future misunderstandings. Thank you again for bringing these issues to our attention. We hope you will consider giving us another opportunity to provide you with a much smoother and more enjoyable experience. Warm regards, Issam Ajouz General Manager
Dear Valued guest, Thank you for taking the time to share your experience with us. We’re glad to hear that you enjoyed the breakfast and dining service—it's always encouraging to know that our culinary team delivered a superb experienc… Show more