Reviews of H Luxury Hotel 5 stars
Tourism Street, 81109 Wadi Musa, Jordan
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Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 July 2025 · Stayed in May 2025
Verified reviewVery comfortable , clean and very nice staff
Nothing
Reviewed: 27 July 2025 · Stayed in June 2025
Verified reviewReviewed: 25 July 2025 · Stayed in May 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewThe staff were incredibly helpful and accommodating. They helped us get tickets to the Petra at night and helped my husband find a store to buy shoes. It’s nice and clean. The beds were comfortable. The restaurant was very good as was breakfast.
Reviewed: 14 June 2025 · Stayed in March 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewVery comfortable room.
Breakfast: Croissants and bread need better options
Reviewed: 5 June 2025 · Stayed in May 2025
Verified reviewvery nice facilities (room and breakfast) and good location, a short walk from the Petra entrance
Reviewed: 4 June 2025 · Stayed in June 2025
Verified reviewThe Staff were fantastic Couldn't be more helpful Always smiling 😃 The room was large with a great view and a balcony Near visitors center Restaurants, supermarkets, shops nearby Parking on site.
Lacking small Attention to detail as this was a 5star hotel maybe that needs adjusting. Had to ask for robes, coffee , ice No information in the room regarding on site restaurants or coffee shop No menus or prices.
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewThe room was very clean and spacy and the views was nice. The breakfast and the dinner were ok. Would love it if there were some more choices.
Our main issue was the front desk. First of all they never mentioned that there is a free option of a free bus shuttle that takes you to the back entrance of the Petra’s path. They only mentioned a taxi option that is super overpriced (25 JOD) for a 5-10 minutes ride. On the checkout we specifically asked if the luggage room was locked because we had valuable items in our luggage and they said “Yes”. When we returned to collect them the shift had changed and therefore we had never met them before. Our luggage was out in the open near the front desk desk. I just said that this luggage is mine and they said ok, I grabbed it and left with no more questions. As of someone that works in the hospitality industry both of these actions are highly unprofessional.
Dear Dimitrios, Thank you for taking the time to share your detailed feedback. We’re glad to hear that you enjoyed the cleanliness and spaciousness of your room, as well as the beautiful views. We also appreciate your comments regarding breakfast and dinner, and we will certainly take your suggestion about offering more variety into consideration as we work to improve our services. We sincerely apologize for the issues you experienced with the front desk team. Your comments are very concerning, especially regarding the shuttle service information and the handling of your luggage. We understand how frustrating and disappointing this must have been, and we assure you that this does not reflect the level of professionalism we strive to maintain. Please be assured that we are taking this matter seriously. We are currently reviewing our internal procedures with the relevant teams to ensure clearer communication about available services and stricter luggage handling protocols moving forward. We truly value your feedback as it helps us to grow and improve. We hope to have the opportunity to welcome you again in the future and provide you with a much-improved experience. Warm regards, Taghreed
Dear Dimitrios, Thank you for taking the time to share your detailed feedback. We’re glad to hear that you enjoyed the cleanliness and spaciousness of your room, as well as the beautiful views. We also appreciate your comments regarding br… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewThe location is perfect. There’s a fabulous pool and hot tub to relax tired bodies after the walk. The staff were friendly and the room was excellent.
It was a shame the restaurant wasn’t open on the days we visited, but there were excellent options nearby.
Dear Jeni, Thank you so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that you enjoyed our pool, hot tub, and comfortable room, and that our staff made you feel welcome. We’re sorry the restaurant wasn’t open during your visit, but we’re glad you were able to find great alternatives nearby. Your feedback is truly appreciated and helps us improve. We hope to welcome you back again soon! Warm regards, Taghreed
Dear Jeni, Thank you so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that you enjoyed our pool, hot tub, and comfortable room, and that our staff made you feel welcome. We’re s… Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewVery good location, close to the entry to the visitor center. Very modern property and highly attentive and very helpful staff.
Dear Moritz, Thank you so much for your wonderful feedback! We’re thrilled that you enjoyed our location near the visitor center and appreciated the modern design of our property. It’s especially rewarding to hear your kind words about our staff — we always strive to provide attentive and helpful service, and it means a lot to know it made a difference during your stay. We truly hope to welcome you back again soon! Warm regards, Taghreed
Dear Moritz, Thank you so much for your wonderful feedback! We’re thrilled that you enjoyed our location near the visitor center and appreciated the modern design of our property. It’s especially rewarding to hear your kind words about ou… Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewStaff were amazing and helpful. Room lovely and quiet from noise with great air con and views.
Breakfast bread was a bit stale however we did have breakfast very late and it didn’t retract enough to lower my rating
Dear Tom, Thank you so much for your lovely review! We’re delighted to hear that you enjoyed your stay, especially the peaceful room, great views, and the comfort of the air conditioning. It’s also wonderful to know our staff made a positive impression — your kind words mean a lot to us. We appreciate your understanding regarding the breakfast bread and apologize that it wasn’t as fresh as it should have been. Your feedback is valuable, and we’ll make sure to look into improving the quality throughout the morning service. We hope to welcome you back again soon for another pleasant stay! Warm regards, Taghreed
Dear Tom, Thank you so much for your lovely review! We’re delighted to hear that you enjoyed your stay, especially the peaceful room, great views, and the comfort of the air conditioning. It’s also wonderful to know our staff made a positi… Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewNew, clean and great staff
Refrigerator need to be replaced it didn't work well
Dear Anonymous, Thank you so much for your kind words about our staff and the cleanliness of our property. We truly appreciate your feedback. We’re very sorry to hear that the refrigerator didn’t work well during your stay. Please accept our sincere apologies for the inconvenience. We have already informed our maintenance team to check and replace it as needed to ensure better service in the future. Your comfort is very important to us, and we hope to have the opportunity to welcome you again soon for an even better experience. Warm regards, Taghreed
Dear Anonymous, Thank you so much for your kind words about our staff and the cleanliness of our property. We truly appreciate your feedback. We’re very sorry to hear that the refrigerator didn’t work well during your stay. Please accept … Show more
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewReviewed: 21 May 2025 · Stayed in April 2025
Verified reviewEverything was super new, clean and nice. Look like a new hotel but then it was clean. The view from our room was amazing. Breakfast was a good range but could have more varieties to improve. The staff were extremely friendly and helpful. This hotel is on a hill up but the view is amazing but if you hate walking up , then this is not for you. But it is close to shops and amenities to get and even great restaurants further up the hillside. The cafe and sisha was great in the night with the cool view. Staff were super friendly also
Nothing much just the carpark parking has limited space but was not an issue for us as we managed to park everyday.
Dear Emillieona, Thank you so much for taking the time to share your detailed feedback! We’re truly delighted to hear that you enjoyed your stay with us and appreciated the cleanliness, the amazing view, and the friendliness of our staff. It’s always a pleasure to know that our efforts are noticed and valued. We’re also glad you enjoyed the breakfast and the cozy atmosphere of our café and shisha lounge in the evening. Your comment about adding more variety to the breakfast is well noted and will be shared with our team for improvement. Regarding the parking, we appreciate your understanding and are happy to hear that it didn’t cause any inconvenience during your stay. We hope to welcome you back again soon for another memorable stay. Thank you once again for choosing our hotel! Warm regards Taghreed
Dear Emillieona, Thank you so much for taking the time to share your detailed feedback! We’re truly delighted to hear that you enjoyed your stay with us and appreciated the cleanliness, the amazing view, and the friendliness of our staff. I… Show more
Reviewed: 18 May 2025 · Stayed in April 2025
Verified reviewGreat location near Petra entrance, just 5 min walk. Confortable and clean room, very friendly and caring staff, very good breakfast
Dear Iryna, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our location, found your room comfortable and clean, and felt well cared for by our team. It truly means a lot to us to know that you had a pleasant stay and enjoyed the breakfast as well. Your kind words are a great motivation for our staff, and we can’t wait to welcome you back again soon for another memorable visit to Petra. Warmest regards, Taghreed
Dear Iryna, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our location, found your room comfortable and clean, and felt well cared for by our team. It truly means a lot to us to know that you had a … Show more
Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewThe nicest staff I have ever met. They also great us with the biggest smiles. When we just finished trekking they bring us nice cold hibiscus drinks. The receptionist himself came up with the kitchen staff to deliver breakfast. And not to mention all facilities are perfect - nicest shower we had in all our trips. Lastly, if you are visiting Petra, it is only a 5 minute walk from the visitor center. Super convenient. Everything is good here, 10 out of 10.
Nothing.
Dear Zhe, Thank you so much for your wonderful and heartwarming feedback! We are truly delighted to know that you enjoyed your stay with us and that our team was able to leave such a positive impression. Your kind words about our staff, the welcome drinks, breakfast service, and our facilities mean the world to us. We’re especially happy to hear that you found the location convenient for visiting Petra. It was our absolute pleasure to host you, and we hope to welcome you back again soon for another memorable experience. Warmest regards, Taghreed
Dear Zhe, Thank you so much for your wonderful and heartwarming feedback! We are truly delighted to know that you enjoyed your stay with us and that our team was able to leave such a positive impression. Your kind words about our staff, t… Show more
Reviewed: 11 May 2025 · Stayed in April 2025
Verified reviewIncredible hospitality from start to finish! From the moment we arrived - on a very hot day - we were warmly welcomed with a cold, refreshing drink at the entrance. The receptionist took the time to clearly explain everything, which made us feel right at home. The facilities, breakfast, and dinner were all exceptional. One especially thoughtful gesture stood out: after we had checked out and left our luggage to visit Petra, the hotel kindly offered us a shower upon our return. It truly felt like they cared about us and went above and beyond to make our trip perfect!
nothing
Dear Sergei, Thank you very much for your wonderful feedback. We are truly delighted to hear that you had such a positive experience with us from the moment you arrived. It brings us great joy to know that our hospitality, facilities, and the thoughtful gestures from our team contributed to making your visit so memorable. Your kind words about our staff and service are deeply appreciated, and we are especially pleased that you felt genuinely cared for during your stay. It was our pleasure to assist in making your trip to Petra as comfortable and enjoyable as possible. We hope to have the pleasure of welcoming you back in the future. Warm regards, Taghreed
Dear Sergei, Thank you very much for your wonderful feedback. We are truly delighted to hear that you had such a positive experience with us from the moment you arrived. It brings us great joy to know that our hospitality, facilities, and … Show more
Reviewed: 10 May 2025 · Stayed in April 2025
Verified reviewDear Samantha, Thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed our location and found our staff and hotel to be excellent. It was our pleasure to host you, and we look forward to welcoming you again on your next visit to Petra. Warm regards, Taghreed
Dear Samantha, Thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed our location and found our staff and hotel to be excellent. It was our pleasure to host you, and we look forward to welcoming y… Show more
Reviewed: 10 May 2025 · Stayed in April 2025
Verified reviewVery friendly staff.
Nothing.
Dear Shepley, Thank you for your kind feedback. We are pleased to hear that you found our staff very friendly — your satisfaction is our greatest reward. We hope to have the pleasure of welcoming you again soon. Best regards, Taghreed
Reviewed: 7 May 2025 · Stayed in May 2025
Verified reviewGreat location near Petra entrance, very confortable room, friendly staff, very good breakfast
Loud musique in the hallway, average dinner buffet, not all the swimming pool facilities were working
Dear Camille Thank you very much for your kind review and for taking the time to share your feedback. We are delighted to hear that you enjoyed our location, comfortable rooms, friendly staff, and breakfast service. We also appreciate your constructive comments regarding the hallway music, the dinner buffet, and the swimming pool facilities. Please rest assured that your feedback has been shared with the relevant departments to help us improve our services. We hope to have the pleasure of welcoming you again in the future. Best Regrds. Taghreed
Dear Camille Thank you very much for your kind review and for taking the time to share your feedback. We are delighted to hear that you enjoyed our location, comfortable rooms, friendly staff, and breakfast service. We also appreciate your… Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewSpecial thanks to Samer, Mome (Toto) and the guy who said hibiscus tea. All the staff were kind and professional with great attention to detail. There was a wide array of food for breakfast. The rooms were spacious. The hotel comes with good facilities like a pool etc. The hotel is situated at a 5 min walk to the entrance of Petra
Dear Mateo, Thank you so much for your kind words and for taking the time to share your experience with us. We’re truly delighted to hear that you enjoyed your stay and appreciated our staff, especially Samer, Mome (Toto), and the team member who offered hibiscus tea. Your recognition means a lot to us. It’s wonderful to know that you found the rooms spacious, the breakfast varied and delicious, and the facilities satisfying. We’re also glad our location made your visit to Petra even more convenient. We hope to have the pleasure of welcoming you back again in the near future. Warm regards, Taghreed
Dear Mateo, Thank you so much for your kind words and for taking the time to share your experience with us. We’re truly delighted to hear that you enjoyed your stay and appreciated our staff, especially Samer, Mome (Toto), and the team mem… Show more