Reviews of Grand Hyatt Amman 5 stars
3rd Circle, Hussein Bin Ali Street, 11183 Amman, Jordan
Loading
Guests also reviewed these properties:
Gudhjem, Denmark
Orangeburg, United States
Mayville, United States
Canari, France
Glífa, Greece
South Lake Tahoe, United States
Zadar, Croatia
Puerto Iguazú, Argentina
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewOne of the best hotel in amman
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe suite was perfect and immaculate condition.
- Old Sanitary ware. - TV entertainment is very limited ( No smart apps ( Netflix , prime tv , starzplay , … )
Dear Mr. Yousef, Warmest Greetings from Grand Hyatt Amman! On behalf of my team here at Grand Hyatt Amman, I would like to thank you for taking the time to get back to us with your comments, and for sharing your genuine experience with positive ratings. It was a great pleasure to welcome you at our hotel during your visit to Amman. Rest assure that your comments are taken into consideration and will be shared with the concerned departments for further actions. Thank you for bringing all matters into our attention. Thank you for choosing to stay with us and looking forward to welcoming you back again to Grand Hyatt Amman. Sincerely, Ben Wozny General Manager
Dear Mr. Yousef, Warmest Greetings from Grand Hyatt Amman! On behalf of my team here at Grand Hyatt Amman, I would like to thank you for taking the time to get back to us with your comments, and for sharing your genuine experience with po… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewrooms not ready single entrance inconvenient car pickup long pathway to walk for an older person rooms are tight
Dear Mr. Tvlbiz, Warm Greetings from Grand Hyatt Amman! On behalf of my team here at Grand Hyatt Amman, I would like to thank you for taking the time to get back to us with your comments, and for sharing your experience and ratings. It was a great pleasure to welcome you at our hotel during your visit to Amman. Please accept our sincerest apologies for all the dissatisfactions and inconveniences you have encountered during your stay. Rest assure that your comments are taken into consideration and will be shared with the concerned departments for further actions. Thank you for bringing all matters into our attention. Thank you for choosing to stay with us and looking forward to welcoming you back again to Grand Hyatt Amman. Sincerely, Ben Wozny General Manager
Dear Mr. Tvlbiz, Warm Greetings from Grand Hyatt Amman! On behalf of my team here at Grand Hyatt Amman, I would like to thank you for taking the time to get back to us with your comments, and for sharing your experience and ratings. It w… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewIt’s Good But overpriced with compare to service and facilities
We did not receive flexibility from the receptionist for choosing the room options / upgrade unlike other hotels in Amman where we usually get more welcoming and more options
Dear Mr. Yazan, Warm Greetings from Grand Hyatt Amman! On behalf of my team here at Grand Hyatt Amman, I would like to thank you for taking the time to get back to us with your comments, and for sharing your experience and ratings. It was a great pleasure to welcome you at our hotel during your visit to Amman. Please accept our sincerest apologies for the dissatisfaction you have encountered during your stay. Rest assure that your comments are taken into consideration and will be shared with the concerned departments. Thank you for bringing all matters into our attention. Thank you for choosing to stay with us and looking forward to welcoming you back again to Grand Hyatt Amman. Sincerely, Ben Wozny General Manager
Dear Mr. Yazan, Warm Greetings from Grand Hyatt Amman! On behalf of my team here at Grand Hyatt Amman, I would like to thank you for taking the time to get back to us with your comments, and for sharing your experience and ratings. It was… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewThe hotel was not as vibrant as I remember it from from previous stays (over 10 years ago), maybe it is wrong time of the year. Other than the terrace/bar outside there really is not much to do at night. Breakfast was good & staff highly courteous & friendly.
Nothing to do on the property during the evening, unless you like to smoke Shisha.
Dear Mr. Shahin, Warm Greetings from Grand Hyatt Amman! Allow me to start by thanking you for choosing to stay at our hotel, taking the time to get back to us with your great review, and for sharing your experience during your stay with your great feedback and positive rating. My team and I here at Grand Hyatt Amman, are happy to learn that you had a lovely experience with us, and that our friendly staff assisted in making your stay a positively memorable one. Your comments and evaluation are highly appreciated; it will form an important part of our ongoing program to continue monitoring the quality of our services and facilities. Looking forward to welcoming you back to Grand Hyatt Amman, where it is your home away from home. Sincerely, Ben Wozny General Manager
Dear Mr. Shahin, Warm Greetings from Grand Hyatt Amman! Allow me to start by thanking you for choosing to stay at our hotel, taking the time to get back to us with your great review, and for sharing your experience during your stay with y… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewParking is not convenient and valet parking is not clear Staff is not well oriented and need guidance
Dear Mr. Kamal, Warmest Greetings from Grand Hyatt Amman! On behalf of my team here at Grand Hyatt Amman, I would like to thank you for taking the time to get back to us with your comments, and for sharing your experience and ratings. It was a great pleasure to welcome you at our hotel during your visit to Amman. Please accept our sincerest apologies for the dissatisfaction and inconvenience you have encountered during your stay with the parking and valet. Rest assure that your comments are taken into consideration and will be shared with the concerned departments for further actions. Thank you for bringing all matters into our attention. Thank you for choosing to stay with us and looking forward to welcoming you back again to Grand Hyatt Amman. Sincerely, Ben Wozny General Manager
Dear Mr. Kamal, Warmest Greetings from Grand Hyatt Amman! On behalf of my team here at Grand Hyatt Amman, I would like to thank you for taking the time to get back to us with your comments, and for sharing your experience and ratings. It … Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewWide choice for breakfast and delicious fresh food. Our poolside room was very comfortable.
The iron didn’t work in our room.
Dear Ms. Nicola, Warm Greetings from Grand Hyatt Amman! Allow me to start by thanking you for choosing to stay at our hotel, taking the time to get back to us with your great review, and for sharing your experience during your stay with your amazing feedback and positive rating. My team and I here at Grand Hyatt Amman, are happy to learn that you had a lovely experience with us, and that our friendly staff assisted in making your stay a positively memorable one. Please accept our sincerest apologies for the inconveniences you have encountered during your stay with the iron issue. Rest assure that your points have been taken into consideration, and action will be taken to improve our services. Your comments and evaluation are highly appreciated; it will form an important part of our ongoing program to continue monitoring the quality of our services and facilities. Looking forward to welcoming you back to Grand Hyatt Amman, where it is your home away from home. Sincerely, Ben Wozny General Manager
Dear Ms. Nicola, Warm Greetings from Grand Hyatt Amman! Allow me to start by thanking you for choosing to stay at our hotel, taking the time to get back to us with your great review, and for sharing your experience during your stay with y… Show more
Reviewed: 17 June 2025 · Stayed in May 2025
Verified reviewLocation
My shoes bag lost it was in the room
Dear Ms. Fatmah, Warm Greetings from Grand Hyatt Amman! I would like to start by thanking you for taking the time to get back to us with your comments, and for sharing you experience with your positive rating. My team and I here at Grand Hyatt Amman, are happy to learn that you had a lovely experience with us, and that our friendly staff assisted in making your stay a positively memorable one. After checking with our housekeeping team and our Lost and Found team, we were not able to find your shoe bag. Please accept our sincerest apologies for this. Your comments and evaluation are highly appreciated; it will form an important part of our ongoing program to continue monitoring the quality of our services and facilities. Thank you for choosing to stay with us and looking forward to welcoming you back again to Grand Hyatt Amman. Sincerely, Ben Wozny General Manager
Dear Ms. Fatmah, Warm Greetings from Grand Hyatt Amman! I would like to start by thanking you for taking the time to get back to us with your comments, and for sharing you experience with your positive rating. My team and I here at Gran… Show more
Reviewed: 10 June 2025 · Stayed in March 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewTy
Ty
Dear Mr. Muhammad Saqer, Greetings from Grand Hyatt Amman! Thank you for taking the time to get back to us with your comments and rating. My team and I here at Grand Hyatt Amman, are hoping that you had a lovely experience with us, and that our friendly staff all assisted in making your stay a positively memorable one. Please accept our sincerest apologies for any inconvenience you may have encountered during your stay. Hoping you can provide us with some details about the points of dissatisfaction with your stay, so we can make sure that action will be taken and we can improve our service as well. Your comments are highly appreciated and will be shared throughout the hotel. Thank you for choosing to stay with us and looking forward to welcoming you back again to Grand Hyatt Amman. Sincerely, Ben Wozny General Manager
Dear Mr. Muhammad Saqer, Greetings from Grand Hyatt Amman! Thank you for taking the time to get back to us with your comments and rating. My team and I here at Grand Hyatt Amman, are hoping that you had a lovely experience with us, and … Show more
Reviewed: 26 May 2025 · Stayed in March 2025
Verified reviewReviewed: 24 May 2025 · Stayed in April 2025
Verified reviewReviewed: 23 May 2025 · Stayed in April 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewExcellent staff Excellent location Very good food
I liked everything
Dear Mr. Naser, Warm Greetings from Grand Hyatt Amman! I would like to take this opportunity to thank you for taking the time to get back to us with your wonderful feedback and positive rating. My team and I here at Grand Hyatt Amman, are happy to learn that you had a lovely experience with us, and that our friendly staff assisted in making your stay a positively memorable one. We will make sure to share your great feedback is shared throughout the hotel. Treating our guests with style and as a family is on top of our priorities. Thank you again for choosing to stay with us and looking forward to welcoming you back again to Grand Hyatt Amman, where it is your home away from home. Sincerely, Ben Wozny General Manager
Dear Mr. Naser, Warm Greetings from Grand Hyatt Amman! I would like to take this opportunity to thank you for taking the time to get back to us with your wonderful feedback and positive rating. My team and I here at Grand Hyatt Amman, a… Show more
Reviewed: 10 May 2025 · Stayed in April 2025
Verified reviewThe women’s spa facilities were excellent. I would come back for those alone. Also the massage by the lady from Bali was amazing. She needs a raise!
As a single woman traveller, I felt quite overwhelmed by all the male staff everywhere. There were only two female staff I saw out of around 20. And those two were wonderful - the masseuse and the front desk manger (I think). You need more female staff, truly.
Dear Ms. Stefan, Warm Greetings from Grand Hyatt Amman! Allow me to start by thanking you for choosing to stay at our hotel, taking the time to get back to us with your wonderful feedback, and for sharing your experience during your stay with your great comments and positive ratings. My team and I here at Grand Hyatt Amman, are happy to learn that you had a lovely experience with us, and that our friendly staff (Christina, Clemence, and the rest of our devoted team members) all assisted in making your stay a positively memorable one. Rest assured that your points are well noted, taken into consideration, and action will be taken to improve our services. Your comments and evaluation are highly appreciated; it will form an important part of our ongoing program to continue monitoring the quality of our services and facilities. Looking forward to welcoming you back to Grand Hyatt Amman. Sincerely, Ben Wozny General Manager
Dear Ms. Stefan, Warm Greetings from Grand Hyatt Amman! Allow me to start by thanking you for choosing to stay at our hotel, taking the time to get back to us with your wonderful feedback, and for sharing your experience during your stay … Show more