Reviews of Four Seasons Hotel Amman 5 stars
5th Circle, Al-Kindi Street, 11195 Amman, Jordan
Loading
Guests also reviewed these properties:
Dormagen, Germany
Szentendre, Hungary
Novi Vinodolski, Croatia
Pieve Santo Stefano, Italy
Nairobi, Kenya
Grande Riviere, Trinidad and Tobago
Lefkada Town, Greece
Ostend, Belgium
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewIt was good but had a higher expectation.
It is probably my mistake, however, I didn't like the fact that breakfast wasn't included and when mentioned at check in and before I paid the full amount, they should've included it. Especially that I wanted it and agreed to have it. Another thing, they charged the full amount at check in and I totally understand it was a short stay. I dinned at the terrace and charged it to the room. As I was at the elevator going to my room, the manager follows me and asks me to settle the payment because the room is already paid. That was very embarrassing as I felt as if I was running away without paying and in front of my kids! I dealt with it in a very polite and apologetic way and paid the dinner. The next morning for breakfast, again they came to the table and asked me to pay in front of my children again while still eating. Again I apologized and told them that I thought the check in included in the fees and was paid for last night! I believe the staff and the booking should have clear information laid to the customer to avoid negative reviews, assumptions and embarrassment.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewStaff polite very helpful
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe cleanliness of the accommodation is perfect, the food was exquisite, and the staff are well trained professionals and they were very friendly and welcoming. Fatima the Receptionist and Mohannad from the room service were amazing
Dear Aljundi, Thank you for your wonderful review. We are delighted to know you had an exceptional stay with us and look forward to welcoming you back for another memorable experience. Warm regards, Your Four Seasons Hotel Team
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewEverything is perfect
Nothing
Dear Salwan, thank you for your wonderful feedback about your recent stay at our hotel. We're thrilled to hear that you enjoyed your experience with us. Your kind words are greatly appreciated and will be shared with our entire team. Warm regards, Your Four Seasons Hotel Team
Dear Salwan, thank you for your wonderful feedback about your recent stay at our hotel. We're thrilled to hear that you enjoyed your experience with us. Your kind words are greatly appreciated and will be shared with our entire team. W… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 July 2025 · Stayed in May 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewI got every kind of request or help I was asking for abd in no time. The reception staff were amazing and very supportive
All perfect
Dear Yousef, thank you for your wonderful feedback about your recent stay at our hotel. We're thrilled to hear that you enjoyed your experience with us. Your kind words are greatly appreciated and will be shared with our entire team. Warm regards, Your Four Seasons Hotel Team
Dear Yousef, thank you for your wonderful feedback about your recent stay at our hotel. We're thrilled to hear that you enjoyed your experience with us. Your kind words are greatly appreciated and will be shared with our entire team. W… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewBad service
Natheng
Dear Eisa, thank you for taking the time to leave us your feedback. We are very sorry to learn that your experience did not meet your expectations. Although your review does not include specific comments, should you wish to share more about your stay, we would be grateful if you contacted us directly. We hope to have the chance to welcome you back and demonstrate our dedication to exceptional service. Best regards, Your Four Seasons Hotel Team
Dear Eisa, thank you for taking the time to leave us your feedback. We are very sorry to learn that your experience did not meet your expectations. Although your review does not include specific comments, should you wish to share more about… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewEverything was well.
Rien
Hello Hocine, Thank you for your feedback about your recent stay at our hotel. We are thrilled to hear that you enjoyed your overall experience with us and we look forward to welcoming you back on your next visit to Amman. Best Regards, Nicholas Solomon - General Manager
Hello Hocine, Thank you for your feedback about your recent stay at our hotel. We are thrilled to hear that you enjoyed your overall experience with us and we look forward to welcoming you back on your next visit to Amman. Best Regards, Nic… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in April 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewCalm down
There is no balcony available in the rooms
Dear Omar, Greetings from Four Seasons Hotel Amman. I would like to thank you for your rating and comments-- we look forward to welcoming you back anytime. We also appreciate the feedback you provided. Sincerely, Nick Solomon General Manager
Dear Omar, Greetings from Four Seasons Hotel Amman. I would like to thank you for your rating and comments-- we look forward to welcoming you back anytime. We also appreciate the feedback you provided. Sincerely, Nick Solomon General Man… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in July 2025
Verified reviewNothing special as normal hotels
Staff is not as good as other hotels , the room has no tooth brush or shaving blades even no soap . When i asked they said these are on request not a standard in this hotel . Which surprised me in 5 star hotel !!!!
Dear Mohammed, Greetings from Four Seasons Hotel Amman. Please accept our sincerest apologies-- please be assured that we are aware of your preferences and will ensure you receive these amenities for all future stays. Sincerely, Nick Solomon General Manager
Dear Mohammed, Greetings from Four Seasons Hotel Amman. Please accept our sincerest apologies-- please be assured that we are aware of your preferences and will ensure you receive these amenities for all future stays. Sincerely, Nick So… Show more
Reviewed: 26 June 2025 · Stayed in May 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewWe really loved the people, from the security team at gate to the beautiful team at the door to the team members working in the background. We are grateful to God for allowing us to stay with these beautiful amazing people.
We didn’t like the fact we had to leave. We miss the team❤️
Hello Muath, Thank you for your feedback about your recent stay at our hotel. We are thrilled to hear that you enjoyed your overall experience with us and we look forward to welcoming you back on your next visit to Amman. Best Regards, Nicholas Solomon - General Manager
Hello Muath, Thank you for your feedback about your recent stay at our hotel. We are thrilled to hear that you enjoyed your overall experience with us and we look forward to welcoming you back on your next visit to Amman. Best Regards, Nich… Show more