Reviews of Edom Hotel 3 stars
Off Tourist Street, Near Visitors' Center Petra site, 71810 Wadi Musa, Jordan
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewExcellent location. Good AC. Easy parking and good breakfast.
WiFi is NOT free. This is a deal breaker for me. Only in reception and restaurant is WiFi free, in rooms it is charged for. Edom misrepresent this on Booking. And why only 2 x 200ml bottles of water? Barely enough for anything.
Dear Mr.Adrian We sincerely apologize for the confusion regarding the WiFi, we assure you that WiFi is completely free for all our guests throughout the hotel, including in the rooms. We regret so much for the miscommunication. Regarding the complimentary water, we provide two bottles daily as a standard, but we’re always happy to provide more upon request. It was a pleasure to have you at Edom Hotel, and we hope to see you again. Hotel Management
Dear Mr.Adrian We sincerely apologize for the confusion regarding the WiFi, we assure you that WiFi is completely free for all our guests throughout the hotel, including in the rooms. We regret so much for the miscommunication. Regarding … Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewGreat location very close to Petra visitor centre. The rooms are a bit vintage but big and clean, and the bed comfortable. Good breakfast and the best was the restaurant manager who was amazing, super helpful, very kind and attentive.
Lack of information on check in from the man on reception. E.g. We weren’t informed there was a swimming pool - found out at breakfast on check out. Would have been nice to take a dip after a long day walking/hiking in Petra. He was not particularly helpful either, told us it was our fault for not asking.
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewit’s really close to the entrance of Petra you can walk there there’s restaurants near by as well the mini bar is complimentary and it has drinks like Coke sprite Fanta which was such a bonus especially after walking around Petra on a hot day
the bathroom water would go hot and cold but not the biggest issue
Reviewed: 22 July 2025 · Stayed in April 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewThe staff was very nice and location is unbeatable.
Reviewed: 1 July 2025 · Stayed in April 2025
Verified reviewLocation, buffet services and personnel were great.
We booked two rooms, and requested double bed for both rooms. Despite taking their approval, they stated otherwise and did not provide the double bed for the second room. Make sure you double check on your requests prior to arrival.
Reviewed: 27 June 2025 · Stayed in April 2025
Verified reviewReviewed: 22 June 2025 · Stayed in May 2025
Verified reviewThe location of the hotel was wonderful. The hotel is just 2 mins walk away from Petra entrance. The rooms are super clean and comfortable. Free parking just outside the front. Very kind staff, pleasant stay, good breakfast. I will definitely be staying here again.
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewGreat location, just 3 min walking from the Petra Visitors Center to access the archeological site. Staff is very kind and helpful. Very good breakfast and nice swimming pool. Reasonable price.
Facilities are a bit vintage and carpet could be taken better care of, but this is a small detail that does not affect a nice stay.
Reviewed: 18 June 2025 · Stayed in May 2025
Verified reviewReviewed: 13 June 2025 · Stayed in April 2025
Verified reviewThe location is great. The staff is awesome. We loved everything about this hotel. Thanks.
Dear Yasin , Thank you very much for your kind feedback. Your encouraging words truly inspire our team to continue delivering exceptional service to all our guests. We look forward to welcoming you again in the future. Thank you once again for choosing EDOM Hotel for your stay and for placing your trust in us. Warm regards, Edom Hotel Team
Dear Yasin , Thank you very much for your kind feedback. Your encouraging words truly inspire our team to continue delivering exceptional service to all our guests. We look forward to welcoming you again in the future. Thank you once again … Show more
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewvery well located really at 5-10 minutes walking distance from Petra site entrance. rich breakfast and spacious room with all facilities. I would really like to thank Mr Khaled and his team, from the receptionists to the waiters serving the breakfast (I remember Aboud) for having treated my mum and I during our stay as "queens". They really helped us with all kind of needs and satisfied all our expectations. I would really recommend a stay in Edom hotel not only for the location but really for the people who work there as you will not be only a client but you would feel as part of a family. thanks again!
nothing
Dear Laura, We sincerely appreciate your valuable feedback. Your kind words encourage our staff to continue delivering the highest level of service to all our guests. Thank you once again for sharing your experience. We look forward to welcoming you back soon. Warm regards, EDOM HOTEL TEAM KHALED TWAISSI
Dear Laura, We sincerely appreciate your valuable feedback. Your kind words encourage our staff to continue delivering the highest level of service to all our guests. Thank you once again for sharing your experience. We look forward to welc… Show more
Reviewed: 13 June 2025 · Stayed in May 2025
Verified reviewVery comfortable. Great location and good breakfast.
Dear Paul , Thank you very much for your kind feedback. Your encouraging words truly inspire our team to continue delivering exceptional service to all our guests. We look forward to welcoming you again in the future. Thank you once again for choosing EDOM Hotel for your stay and for placing your trust in us. Warm regards, Edom Hotel Team
Dear Paul , Thank you very much for your kind feedback. Your encouraging words truly inspire our team to continue delivering exceptional service to all our guests. We look forward to welcoming you again in the future. Thank you once again f… Show more
Reviewed: 11 June 2025 · Stayed in April 2025
Verified reviewAbsolutely nothing.
Horrendous hotel. Disrespectful, rude staff and general manager. Serious security problems, where general manager checked us into a room where someone already was living. We arrived 3 hours after the check in time (so they had plenty of time to prepare) and our rooms still were not ready. The manager took his sweet time, did not bother managing his staff and making sure the guests are not disrespected and stressed out (they made 3 of my friends cry!!). The staff was laughing at our face and never apologised .... (they had only 2 rooms out of 6 ready). We had evening plans to see Petra by night and were very late because they didn't give us the rooms on time and we couldn't even shower. The manager promised us full refund for our bookings but CAME BACK on his word the next day.... and refunded nothing. Since then no response from the hotel to communications from Booking's customer service to refund the money. Absolutely ridiculous behaviour and the worst experience I have ever had in a hotel. I strongly recommend to AVOID THIS PLACE.
Dear Guest, Thank you for your feedback. I would like to address the concerns you raised during your stay with us. From the moment you arrived, our team noticed a lack of respect in your interactions with them. Despite their best efforts to resolve the issue at hand, it appeared that you did not give them the opportunity to fully address the matter. I personally visited your room to apologize for the inconvenience, as mistakes can sometimes occur. Within 12 minutes, the issue was resolved to your satisfaction, and I assured you that we would take the necessary steps to prevent such occurrences in the future. Upon checkout, several other guests (YOUR FRIENDS) who stayed with you also inquired about refunds. While we have not promised them any compensation, we want to clarify that their rooms were in good condition, and no significant issues were reported during their stay. We understand that, unfortunately, you may have felt frustrated, but it seems there was a pre-existing intention to pursue a refund regardless of the circumstances. Please understand that we take pride in providing excellent service, and we are confident in the quality of our accommodations. As such, we are unable to accommodate requests for refunds in this situation(because we are not going to refund others). We appreciate your understanding. Khaled Twaissi Reservation Department 12-06-2025
Dear Guest, Thank you for your feedback. I would like to address the concerns you raised during your stay with us. From the moment you arrived, our team noticed a lack of respect in your interactions with them. Despite their best efforts … Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewGreat location for Petra. Spacious rooms.
You could hear a lot of noise from the corridor inside the rooms.
Dear Megan, Thank you for sharing your feedback with us. Your kind words empower our staff and motivate us to continue providing excellent service to all our guests. We truly appreciate your trust in choosing EDOM Hotel for your stay, and we look forward to the opportunity of welcoming you again in the future. Regarding the concern you mentioned, please rest assured that we are looking into the matter carefully and will work diligently to resolve it as soon as possible. Warm regards, Reservation Department EDOM Hotel Team
Dear Megan, Thank you for sharing your feedback with us. Your kind words empower our staff and motivate us to continue providing excellent service to all our guests. We truly appreciate your trust in choosing EDOM Hotel for your stay, and… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 June 2025 · Stayed in June 2025
Verified reviewFantastic hospitality at the restaurant. Great location.
Dear Josephine We sincerely appreciate your valuable feedback. Your kind words encourage our staff to continue delivering the highest level of service to all our guests. Thank you once again for sharing your experience. We look forward to welcoming you back soon. Warm regards, EDOM HOTEL TEAM
Dear Josephine We sincerely appreciate your valuable feedback. Your kind words encourage our staff to continue delivering the highest level of service to all our guests. Thank you once again for sharing your experience. We look forward … Show more
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewThis hotel Is really close to Petra entrance, so it's perfect if you want to go at dawn. Breakfast Is really good. If you Need, they can make breakfast and lunch boxes for your full day in Petra! They have parking for the car, really safe. The manager Is really kind, as well as all the staff members.
Everything was perfect
Dear Francesco, We sincerely appreciate your valuable feedback. Your kind words encourage our staff to continue delivering the highest level of service to all our guests. Thank you once again for sharing your experience. We look forward to welcoming you back soon. Warm regards, EDOM HOTEL TEAM
Dear Francesco, We sincerely appreciate your valuable feedback. Your kind words encourage our staff to continue delivering the highest level of service to all our guests. Thank you once again for sharing your experience. We look forward … Show more
Reviewed: 3 June 2025 · Stayed in May 2025
Verified reviewIt was nice, comfortable and like described in the hotel description. The hotel staff was very friendly and helpful. Breakfast was also ok, and the restaurant staff friendly and ready to make some extras in the kitchen for us. It’s close to city center and to Petra main entrance. It was a really great place to stay.
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Dear Daniel, We sincerely appreciate your valuable feedback. Your kind words encourage our staff to continue delivering the highest level of service to all our guests. Thank you once again for sharing your experience. We look forward to welcoming you back soon. Warm regards, EDOM HOTEL TEAM
Dear Daniel, We sincerely appreciate your valuable feedback. Your kind words encourage our staff to continue delivering the highest level of service to all our guests. Thank you once again for sharing your experience. We look forward to … Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewVery convenient by all means, amazing price for the services, very clean, very friendly and helpful staff. Included Breakfast was great with variable options. The location is perfect, 2 minutes walking distance to the entrance of Petra and adjacent to different restaurants, close to transportation to Amman and wadi rum (JETT), and taxis.
Dear Maysa, Thank you for your valuable feedback. We look forward to welcoming you again soon. Your comments motivate our staff to continue providing excellent service to all our guests. Best regards, Edom Hotel Team
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewThe hotel is located at walking distance to Petra visitors center. Spacious rooms with small balcony, a small swimming pool perfect for a swim after long day visiting. The staff at front desk and breakfast were very helpful and willing to assist us anytime. We felt the hotel was a very good value for money if coming to Petra.
The pool was a bit too cold for us .. but we still had a swim. Breakfast was good, I would just suggest to offer some bakery options.
Dear Veronica, Thank you for your valuable feedback. We look forward to welcoming you again soon. Your comments motivate our staff to continue providing excellent service to all our guests. We would like to inform you that we are currently working on your suggestion and will implement it in the near future. Best regards, Edom Hotel Team
Dear Veronica, Thank you for your valuable feedback. We look forward to welcoming you again soon. Your comments motivate our staff to continue providing excellent service to all our guests. We would like to inform you that we are currently … Show more
Reviewed: 31 May 2025 · Stayed in May 2025
Verified review