Reviews of Doubletree By Hilton Amman Hotel & Residences 5 stars
Prince Ali Street, 11183 Amman, Jordan
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewMy stay at this hotel was truly excellent. The location is perfect, with a great atmosphere and safe surroundings. The apartment had a stylish interior design.
Dear Mamoon, Thank you for sharing your wonderful feedback about your stay at DoubleTree by Hilton Amman Hotel & Residences. We’re delighted to know you enjoyed our perfect location, safe surroundings, and the stylish design of our apartments. It was our pleasure to host you, and we look forward to welcoming you back again soon. Kind Regards, Ramy Latif General Manager
Dear Mamoon, Thank you for sharing your wonderful feedback about your stay at DoubleTree by Hilton Amman Hotel & Residences. We’re delighted to know you enjoyed our perfect location, safe surroundings, and the stylish design of our ap… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewMy stay at the Doubletree By Hilton Amman was fantastic, and I honestly can't say enough about the staff. Everyone, from the housekeeping team to the front desk, was professional and incredibly welcoming. A huge thank you to Thurya at the front desk who was particularly helpful and made our check-in and stay so smooth. The suites are more like luxurious hotel apartments, fully equipped with all the amenities one would need for a long stay, which was a huge convenience. The balcony offered a great view of Amman—it was a lovely spot to relax in the evenings. The hotel is also very family-friendly, and its location is excellent; we could easily walk to Taj Mall, and the complex downstairs has everything you need, including a supermarket, pharmacy, and a barbershop. The food and beverage options are amazing, especially the coffee in the mornings!
While the hotel itself was great, there were a couple of minor things worth noting. The gym and pool facilities, while amazing, are part of the adjacent Gold's Gym rather than being in the hotel itself. While guests have full access, I found that some of the Gold's Gym staff could use a bit more customer service training at the entrance. Additionally, the valet parking situation was a bit frustrating. The valet service seems to book all the available parking spaces directly across the street from the hotel. This area is also very busy due to a popular restaurant next door, which sometimes causes traffic congestion. While this isn't directly the hotel's fault, the valet's use of the street parking adds to the issue, and it would be helpful if the hotel could address this to improve the overall arrival and departure experience.
Dear Asim, Thank you for taking the time to share such a detailed and thoughtful review of your stay at DoubleTree by Hilton Amman Hotel & Residences. We are delighted to know that you had a fantastic experience with us and that our team, especially Thurya at the front desk, made such a positive impression during your stay. Your kind words about our suites, location, and family-friendly atmosphere mean a lot to us, and we are glad you enjoyed the comfort, amenities, and the beautiful city views from your balcony. We also appreciate your constructive feedback regarding the gym access and valet parking. While the gym and pool facilities are operated through our partner, Gold’s Gym, we will certainly share your comments with their management to ensure the guest experience is seamless and welcoming. Regarding valet parking, we understand the challenges posed by the busy location and nearby restaurants, and we will continue working with our team to find ways to improve the arrival and departure experience for our valued guests. Thank you again for your wonderful recommendation. We look forward to welcoming you and your family back for another memorable stay in Amman. Kind Regards, Ramy Latif General Manager
Dear Asim, Thank you for taking the time to share such a detailed and thoughtful review of your stay at DoubleTree by Hilton Amman Hotel & Residences. We are delighted to know that you had a fantastic experience with us and that our t… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLocation is great. Stuff is wonderful, helpful. Rooms are well furnished. The view from balcony is refreshing with coffee.
nothing to mention.
Dear Sami, Thank you for your wonderful feedback! We’re delighted to hear you enjoyed your stay at DoubleTree by Hilton Amman Hotel & Residences, from our great location and helpful staff to the well-furnished rooms and refreshing balcony views. We look forward to welcoming you back soon for another memorable experience! Kind Regards, Ramy Latif General Manager
Dear Sami, Thank you for your wonderful feedback! We’re delighted to hear you enjoyed your stay at DoubleTree by Hilton Amman Hotel & Residences, from our great location and helpful staff to the well-furnished rooms and refreshing bal… Show more
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 August 2025 · Stayed in June 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewAll amazing
Dear, Thank you for your kind words! We’re delighted to know you found everything amazing and we look forward to welcoming you back soon at DoubleTree by Hilton Amman. Kind Regards, Ramy Latif General Manager
Reviewed: 20 August 2025 · Stayed in May 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewThe weather at aman was amazing and the location get the best of it
The service and everything was not at the level of the Hilton the way I know it… The issue was not much about the hotel but more about the country and the attitude toward foreigners
Dear Baba, Thank you for sharing your thoughts following your recent stay with us at DoubleTree by Hilton Amman. We are pleased to hear you enjoyed the beautiful Amman weather and our hotel’s location. We are, however, truly sorry to learn that some aspects of your experience did not meet the Hilton standards you are accustomed to. While some factors may be outside our control, please rest assured that our team is committed to delivering warm hospitality and exceptional service to every guest. Your feedback is important to us, and we will continue working hard to ensure our guests always feel welcomed and valued. We hope to have the chance to provide you with a more seamless and memorable stay in the future. Kind Regards, Ramy Latif General Manager
Dear Baba, Thank you for sharing your thoughts following your recent stay with us at DoubleTree by Hilton Amman. We are pleased to hear you enjoyed the beautiful Amman weather and our hotel’s location. We are, however, truly sorry to lea… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewVery nice hotel. Great staff. The room I booked was spacious, clean and had a good size balcony. The room was clean. Staff in general were extremely helpful. I got access to a huge gym almost attached to the hotel.
Dear Faisal, Thank you for sharing your wonderful experience at DoubleTree by Hilton Amman! 🌟 We’re glad you enjoyed the spacious and clean room with a balcony, as well as the convenient gym access. It’s great to hear our team made your stay memorable, and we look forward to welcoming you again soon! Kind Regards, Ramy Latif General Manager
Dear Faisal, Thank you for sharing your wonderful experience at DoubleTree by Hilton Amman! 🌟 We’re glad you enjoyed the spacious and clean room with a balcony, as well as the convenient gym access. It’s great to hear our team made your s… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe gym is outsourced to Gold’s gym and they are very strict on having the card holder to check the dates. I had to go back to my room to get the holder even though I came multiple times and they knew me. This lack of customer service is not attractive when you pay a premium.
Dear alshingiti, Thank you for sharing your feedback. We’re sorry to hear about your experience at the gym and the inconvenience it caused. Since the facility is managed externally by Gold’s Gym, their policies are applied strictly; however, we understand how frustrating this must have been, especially as a valued guest of our hotel. Please rest assured that we will address your comments with the gym management to explore ways to make the process smoother for our guests while maintaining the required standards. Your feedback is very important to us, and we truly appreciate you bringing this matter to our attention. We hope to welcome you back soon for a more seamless experience. Kind Regards, Ramy Latif General Manager
Dear alshingiti, Thank you for sharing your feedback. We’re sorry to hear about your experience at the gym and the inconvenience it caused. Since the facility is managed externally by Gold’s Gym, their policies are applied strictly; howev… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThank you, Mustafa, from the cleaning facility for your care and excellent service
Dear Abdel Rahman, Thank you for recognizing Mustafa from our housekeeping team. We’re delighted to know his care and excellent service made a positive difference during your stay. Your kind words will surely motivate him and the entire team. We look forward to welcoming you back soon! Kind Regards, Ramy Latif General Manager
Dear Abdel Rahman, Thank you for recognizing Mustafa from our housekeeping team. We’re delighted to know his care and excellent service made a positive difference during your stay. Your kind words will surely motivate him and the entire t… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in May 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewCleanliness, location, hospitality
Nothing
Dear Badah, Thank you for making DoubleTree by Hilton Amman Hotel & Residences your first choice when visiting Jordan. We’re delighted that you value our cleanliness, location, and hospitality, your kind words mean so much to our team. We look forward to welcoming you back on your next visit! Kind Regards, Ramy Latif General Manager
Dear Badah, Thank you for making DoubleTree by Hilton Amman Hotel & Residences your first choice when visiting Jordan. We’re delighted that you value our cleanliness, location, and hospitality, your kind words mean so much to our team… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe smiling and so helpful staff especially Farah in the reception
Its nit that bad but its bit slow serving food in the breakfast,
Dear Ameer, Thank you for your kind words about DoubleTree by Hilton Amman Hotel & Residences and for recognizing our team, especially Farah at reception. We’re glad you enjoyed your stay and appreciate your feedback regarding breakfast service, we’ll share it with our team to help us improve. We look forward to welcoming you again soon. Kind Regards, Ramy Latif General Manager
Dear Ameer, Thank you for your kind words about DoubleTree by Hilton Amman Hotel & Residences and for recognizing our team, especially Farah at reception. We’re glad you enjoyed your stay and appreciate your feedback regarding breakfa… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewEverything but above all the staff.
I liked everything
Dear Annelyse, Thank you for your kind words! We’re delighted to know you enjoyed everything about your stay, especially our team. Your appreciation means a lot to us, and we look forward to welcoming you back soon. Kind Regards, Ramy Latif General Manager
Dear Annelyse, Thank you for your kind words! We’re delighted to know you enjoyed everything about your stay, especially our team. Your appreciation means a lot to us, and we look forward to welcoming you back soon. Kind Regards, Ramy La… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe location of the hotel is very good, the room is really spacious and big and very clean. The staff of the hotel is amazing and very friendly.
Dear Ismail, Thank you for your wonderful feedback! We’re delighted to know you enjoyed our prime location, spacious and clean rooms, and the friendliness of our team. Your kind words mean a lot to us, and we look forward to welcoming you back soon. Kind Regards, Ramy Latif General Manager
Dear Ismail, Thank you for your wonderful feedback! We’re delighted to know you enjoyed our prime location, spacious and clean rooms, and the friendliness of our team. Your kind words mean a lot to us, and we look forward to welcoming you… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewIt was delay for chek in because they said that they have no confirmation fore modified my booking, so the broplem was sharing with Booking.com and the reservation office in the Hotel. I was very disappointed and lost important amidical appointment.
Dear Fouad, Thank you for taking the time to share your feedback. We sincerely apologize for the delay you experienced during check-in and for the inconvenience it caused, especially with your important medical appointment. We understand how frustrating this must have been and regret that the communication between Booking.com and our reservations office was not seamless. Please rest assured that we are reviewing our processes to prevent such occurrences in the future. We hope you will allow us the opportunity to welcome you back and provide the smooth and pleasant experience you deserve. Kind Regards, Ramy Latif General Manager
Dear Fouad, Thank you for taking the time to share your feedback. We sincerely apologize for the delay you experienced during check-in and for the inconvenience it caused, especially with your important medical appointment. We understand … Show more