The bathroom could be improved by adding proper tiling, making it a bit larger, and paying more attention to cleanliness

The hotel was excellent. The reception staff were very friendly, especially Tarek (Abu Saleh) who helped us a lot with discounts for an extra night and the spa. The room was nice but needs some renovation, especially the bathroom. The hotel is very spacious, the evening entertainment was great, and the spa was absolutely amazing with very kind staff from the reception to the lifeguard. The only negative point is that bringing outside food into the hotel is not allowed.

Stayed in August 2025

The rooms were very comfortable

Stayed in August 2025

Dinner and breakfast was a very bad tats and options variety

Stayed in August 2025

Nothing to complain about

The room was great, they gave me a room on the second floor with sea view, it was really nice. It was clean has Everything , even an iron with table. The breakfast was very good, I wished if there was more cheese varieties. The Spa is the main reason I chose this hotel, it has indoor pools with waterfalls, a jacuzzi, Dead Sea water pool, a sauna and steam room. With most likely visit this hotel again

Stayed in August 2025

Food is very low quality, not for 5 stars resort at all. I am not sure why we need to pay money to use the SPA? You can't use Suna, Steam, or Jacuzzi for free!! This is very weird......

Resort, pool,

Stayed in August 2025

Cleanliness of shared bathrooms like within resturant or the one at the pool was poor. The service at the resturant was poor looks like they are understaffed.

The pool was great for the kids. All places were within walking distance from our room. The staff is super friendly.

Stayed in August 2025

Room service and check are slow. I have to wait 10 minutes for checking in. Few persons at the desk and long conversations with hosts delay the check in process. To have slippers and beauty kits as well as some food in the room requested at least 20’ from my request. The staff does not speak English fluently.

Very comfortable. Possibility of direct access to the Dead Sea. The room was quite clean but it is recommended to improve the cleaning service to ensure the highest standards according to a 5 stars hotel as the Crown is. The buffet for dinner and breakfast allows to choose among several dietary options. Swimming pools very enjoyable.

Stayed in August 2025

- The number of sunshades was not sufficient for all guests, which led to us waiting for about an hour. Afterwards, we moved to a shaded area, but no sunshade was provided for us. The number of sunshades should be increased. - The chairs at the event were also insufficient, which forced us to wait until some guests left so we could take their seats. The number of chairs should be increased. - The tables around the pool area should be cleaned.

‏- The staff’s politeness and courteous behavior - ‏The resort’s vibes was beautiful

Stayed in July 2025

The reception staff was not helpful when asked to change my reservation from two rooms to one room with 3 beds. Also, they charged higher rates on breakfast and dinner which in turn increased the booking rate.

The site was very good

Stayed in July 2025

the pool and beach closed at 7, which is one hour before sunset, still the staff was helpful to let us stay a bit but we didn’t catch the sunset

spacious areas and several pools, nice breakfast and friendly staff

Stayed in July 2025

Staff hospitality specially Mohammed in the reception. Food was very good.

Stayed in July 2025

My recent experience at Crown Plaza Hotel was far below expectations, especially compared to previous visits. Unfortunately, the service and amenities have significantly deteriorated, making my stay frustrating and inconvenient. First, the **check-in process was extremely slow**, taking much longer than usual. Despite arriving at the standard check-in time, I had to wait excessively without any clear explanation or apology from the staff. To make matters worse, **my luggage was delayed for over two hours** after check-in. This was highly inconvenient, especially after a long journey when I needed access to my belongings. The staff seemed indifferent to the delay, offering no compensation or sincere effort to resolve the issue quickly. Additionally, **the room lacked basic amenities** that should be standard for a hotel of this caliber. Essential items were missing, forcing me to repeatedly call housekeeping, which further wasted my time. Overall, Crown Plaza has clearly declined in service quality. The inefficiency in check-in, luggage handling, and inadequate room preparation made my stay stressful rather than relaxing. I hope management addresses these issues promptly to restore the hotel’s former standards.

Stayed in July 2025

Limited (nothing) vegetarian options at restaurants, therefore had to eat in our room for all meals other than breakfast. Dead Sea beach opening timings are unclear, best to check beforehand, unable to watch sunset.

Great location with views of the dead sea. Room was spacious and clean.

Stayed in May 2025

Did not feel like it was a 5-star experience. The room is kinda old. Dinner was good but we had to wait for around 30 minutes for a table and service was slow even though the restaurant was never full the whole time we were there. Breakfast buffef was really chaotic.

Private access to the beach. Food is not overpriced.

Stayed in June 2025

The variety of food was limited, and the chicken was rubbery. Additionally, the DJ at the adult pool was excessively loud, making it difficult to relax. At night, if you’re someone who doesn't enjoy parties and noise, you won't find a calm place to sit.

I liked the pool and the staff was so kind

Stayed in April 2025

The Dead Sea beach is miserable. We paid for the dinner in the buffet restaurant and we realised they didn’t refill all the food. (Hummus and tradicional deserts) Our breakfast was included, but we asked for a lunch bag. We expected more in the bag for a 5star hotel.

The staff was very pleasant and helpful.

Stayed in April 2025

The food was not well cooked in the room, the placement of the soap and cream is not really usable. some of the towels were really too old its embaressing to be used

the SPA is Amazing, the staff in the SPA are very welcoming and helpful, room is good and clean

Stayed in April 2025

Their poor planning

The stay was comfortable. The staff was accommodating. The facilities are enjoyable. The pool staff is a bit rude overall. We spent most of our time by the kids/family area and spent a long time before anyone noticed us and came to serve us refreshments. The biggest issue though, had to do with the fact that they booked someone's wedding on a busy weekend so at night, there was no seating for their main event as all the seats went to the wedding... Bad organization and/or planning

Stayed in April 2025

This is a big resort with mainly families and kids around. Unfortunately we were there during the Eid peak and the hotel was noisy and slightly chaotic. Good news is there’s a small separated section for adults only and that was the saving grace for us. The service at the el grito bar, main bar and the spa was excellent. We had friendly and personalised service, amazing view and the best time relaxing at el grito bar despite the crazy crowd all around. My comment for improvement is for more help and information from the team at the front desk. Also from the lifeguard when accessing to the Dead Sea - I would appreciate more care for first timers and maybe providing water shoes. Lastly there should more options for food/restaurant in the hotel especially when it’s packed.

Stayed in April 2025

I liked my stay at the hotel and the staff member Mousab was very helpful during the check in and also check out. Thank you

Stayed in April 2025

Place and location is very good, the quality of food doesn't meet value paid and room cleanliness was very bad as it was dusty and I saw a dead cockroache inside the room.

Stayed in April 2025

Actually, the breakfast was the reason i would rate the hotel 8/10 We didn't really enjoy the breakfast, eventhough there was variety of options that suit everyone's taste, we just thought it could be better, most of the things tasted like canes and not freshly made, white cheese was super salty, fruits were canned, there was fresh fruits like bananas and apples and oranges, but the rest was canned. Something else we didn't like, there was no hair dryer in the bathroom, and everytime we took a shower water was splashing everywhere on the floor..

The staff were very friendly, we enjoyed the dj and night evening with the lady singer, we ordered food to the room from room in dining and it was very delicious.

Stayed in March 2025

Food - 3 out of 10 Pool - 1 out of 10 —> not enough for guests. Beach team - the best: very helpful. To use gym you shall ask reception to open it for you every time despite shall be open 24/7.

Stayed in March 2025

The facilities, location and friendly staff.

Stayed in March 2025