Reviews of Cloud 7 Residences Ayla Aqaba 4 stars
Ayla Aqaba Ayla Aqaba, 77110 Aqaba, Jordan
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Reviewed: 30 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewAll thanks to Mr. Omar Almanasra and Alaa Alali
All good
Reviewed: 29 August 2025 · Stayed in July 2025
Verified reviewBeautiful apartment with a huge shaded balcony. Breakfast is served in the restaurants. Very friendly staff.
Next time I would ask for a room that does not overlook bar street, it got a bit noisy at night.
Reviewed: 28 August 2025 · Stayed in June 2025
Verified reviewBreakfast
Dear Hassan, Thank you for taking the time to share your feedback. We are delighted that you enjoyed your stay at Cloud 7 Residences and appreciated the cleanliness, service, and overall experience. We note your comment regarding breakfast and will review our offerings to ensure we continue improving and meeting our guests’ expectations. Your feedback is highly valuable to us. We hope to welcome you back soon for another enjoyable stay. Warm regards, Abdullah Hilalat Assistant Front Office Manager – Cloud 7 Residences
Dear Hassan, Thank you for taking the time to share your feedback. We are delighted that you enjoyed your stay at Cloud 7 Residences and appreciated the cleanliness, service, and overall experience. We note your comment regarding breakfas… Show more
Reviewed: 28 August 2025 · Stayed in June 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewIt’s clean , beautiful , quite place for a quiet vacation, so many different restaurants , delicious food , specially breakfast , you can choose to have it in 3 different restaurants. and a nice shops around.
Our room was exactly near the bars street , and it was loud music all night . Even the whole place more quiet. Except the unit we had “jury “ . The pool and the beach inside the hotel , there was one pool for 2 places .
Dear Ms. Ruba, Thank you for taking the time to share your detailed feedback. We are very pleased to know that you enjoyed the cleanliness, the beauty of our property, the variety of restaurants, and especially the breakfast experience at Cloud 7 Residences. We are also glad you appreciated the shops and relaxing atmosphere. We sincerely regret that the location of your unit near the bar street caused disturbance during your stay. Please rest assured that we will carefully take your comments into consideration to ensure a quieter and more comfortable experience for our future guests. Your feedback is highly valuable to us, as it helps us improve both our service and facilities. We truly hope to welcome you back again soon, and next time we will make sure your stay is even more enjoyable. Warm regards, Abdullah Hilalat Assistant Front Office Manager – Cloud 7 Residences
Dear Ms. Ruba, Thank you for taking the time to share your detailed feedback. We are very pleased to know that you enjoyed the cleanliness, the beauty of our property, the variety of restaurants, and especially the breakfast experience at … Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewRoom is clean
I didn't get the same room I have requested. Where the room's images are not meeting the one I've got. I didn't get a value support, and the room was delayed to be available. Honestly the room is clean. But I have a bad experience because I've didn't get what I'm expected and I have to take because I'm with my family and children and I have no option to go somewhere else and make them sad.
Dear Mohammad, Thank you for sharing your feedback and for recognizing the cleanliness of your room we truly appreciate it. We would also like to clarify a few points regarding your stay. Your reservation was for a 1-Bedroom Standard unit, which was prepared and made available to you at 3:00 PM, our official check-in time. We have a variety of room categories in our hotel, each with different features and views, and the room you received was exactly the one reserved under your booking. We are sorry if the room did not fully match your expectations based on the photos. Please note that images displayed online are representative of the category but may vary depending on location and layout within the hotel. We truly regret that this led to disappointment, especially while traveling with your family. Your comfort and satisfaction are very important to us, and we will continue working to improve how we present our room categories to ensure guests have a clearer idea of what to expect. It would be our pleasure to welcome you again and assist you in choosing the room category that best suits your needs, so that your next stay with us is both comfortable and enjoyable. Best regards, Abdallah Hilalat, AFOM
Dear Mohammad, Thank you for sharing your feedback and for recognizing the cleanliness of your room we truly appreciate it. We would also like to clarify a few points regarding your stay. Your reservation was for a 1-Bedroom Standard unit… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewI didn't get the same room I have requested. Where the room's images are not meeting the one I've got. I didn't get a value support, and the room was delayed to be available. Honestly the room is clean. But I have a bad experience because I've didn't get what I'm expected and I have to take because I'm with my family and children and I have no option to go somewhere else and make them sad.
Dear Mohammad, Thank you for sharing your feedback and for recognizing the cleanliness of your room we truly appreciate it. We would also like to clarify a few points regarding your stay. Your reservation was for a 1-Bedroom Standard unit, which was prepared and made available to you at 3:00 PM, our official check-in time. We have a variety of room categories in our hotel, each with different features and views, and the room you received was exactly the one reserved under your booking. We are sorry if the room did not fully match your expectations based on the photos. Please note that images displayed online are representative of the category but may vary depending on location and layout within the hotel. We truly regret that this led to disappointment, especially while traveling with your family. Your comfort and satisfaction are very important to us, and we will continue working to improve how we present our room categories to ensure guests have a clearer idea of what to expect. It would be our pleasure to welcome you again and assist you in choosing the room category that best suits your needs, so that your next stay with us is both comfortable and enjoyable. Best regards, Abdallah Hilalat, AFOM
Dear Mohammad, Thank you for sharing your feedback and for recognizing the cleanliness of your room we truly appreciate it. We would also like to clarify a few points regarding your stay. Your reservation was for a 1-Bedroom Standard unit… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewPlace
Need to use the barcode every time to use facilities which is not working every time need to contact reception and the man there deal very bad I did not like his way and the reception request car for us give wrong information to the taxi discover I’m going to wrong place high miscommunication
Dear Mr. Ahmad, Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed our property, but we sincerely apologize for the inconveniences you encountered during your stay. We regret that the barcode system for our facilities caused frustration and that there were issues with communication and the service you received from our reception team. Your comments regarding both the staff interaction and the taxi information have been noted, and we will ensure they are addressed to improve our service. Please rest assured that your experience is important to us, and we are committed to making necessary improvements so that future stays are seamless and enjoyable. We hope you will give us another opportunity to welcome you and provide the high standard of service we strive for. Best regards, Abdallah Hilalat, AFOM
Dear Mr. Ahmad, Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed our property, but we sincerely apologize for the inconveniences you encountered during your stay. We regret that the barcode system… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewBig thanks to mr. Omar almanasrah who made our stay wonderful
Big thanks to mr. Omar almanasrah who made our stay wonderful
Dear Valued Guest, We are truly grateful for your wonderful feedback. It brings us great joy to know that Mr. Omar Almanasrah played such an important role in making your stay a memorable one. His dedication and genuine care reflect the spirit of hospitality we always strive to provide, and your kind words will surely inspire him and the entire team. Your appreciation means a lot to us, and we are honored that you chose to stay with us. We look forward to welcoming you back soon for another delightful experience. With warm regards, Abdallah Hilalat, AFOM
Dear Valued Guest, We are truly grateful for your wonderful feedback. It brings us great joy to know that Mr. Omar Almanasrah played such an important role in making your stay a memorable one. His dedication and genuine care reflect the sp… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewVery excited and excellent
Nothing
Dear Mr. Mohammad, Thank you for your kind words. We are delighted to know that your experience with us was exciting and excellent. Your satisfaction is our greatest reward, and we look forward to welcoming you back soon. Best regards, Abdallah Hilalat AFOM
Dear Mr. Mohammad, Thank you for your kind words. We are delighted to know that your experience with us was exciting and excellent. Your satisfaction is our greatest reward, and we look forward to welcoming you back soon. Best regards, Ab… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewthe view is very nice it was sea view
there are 3 restaurants for breakfast, one of them is good, other are not good
Dear Mr. Fayez, Thank you for sharing your feedback with us. We are delighted to know that you enjoyed the beautiful sea view from your room. At the same time, we appreciate your comments regarding the breakfast experience. Please be assured that your observations about the restaurants have been shared with our culinary team for review and improvement. Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back for an even better stay. Best regards, Abdallah Hilalat AFOM
Dear Mr. Fayez, Thank you for sharing your feedback with us. We are delighted to know that you enjoyed the beautiful sea view from your room. At the same time, we appreciate your comments regarding the breakfast experience. Please be assur… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe location is great and the building is in the middle of a beautiful mix use complex. I liked the security of Ayla and i felt safe to let my kids walk around without my company. The interior is done perfectly and furniture was selected beautifully.
1. The check in was late and terrible. There is no reception and there is a hall with two employees. 2. I booked duplex unit and the 2nd floor was full of dust and could not be used. 3. The Jacuzzi was not operating. 4. House keeping kept bringing the towels late as there is not enough towels. 5. They provide barcodes for us to enter the swimming pool and beach at Hyatt Regency hotel next door and checking in was always difficult and time consuming.. 6. Breakfast was a sit-down menu in one of three restaurants around the building but the variety was very poor.
Dear Mr. Abdalla, Thank you for sharing your detailed feedback. We are delighted to hear that you appreciated our prime location, the safe environment for your children, and the carefully designed interiors of your unit. We sincerely apologize for the inconveniences you encountered during your stay, including the delay at check-in, the condition of your unit, and any challenges with facilities and services. Your observations have been shared with the respective teams to ensure corrective actions are taken promptly. We truly value your input, as it helps us improve the quality of our guest experience. We hope to have the opportunity to welcome you back in the future and provide a stay that fully meets your expectations. Warm regards, Abdallah Hilalat AFOM
Dear Mr. Abdalla, Thank you for sharing your detailed feedback. We are delighted to hear that you appreciated our prime location, the safe environment for your children, and the carefully designed interiors of your unit. We sincerely apol… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewWe booked an extra night so that we could go directly to our room upon arrival in the morning. Unfortunately, the experience was extremely disappointing. The key did not work for the elevator, and the room phone was not working at all, so we had no way to call reception. We had to go down to the front desk five times just to request basic things that should have been ready from the beginning, such as fixing the phone and the room key. Only after much effort were these issues finally resolved. The room itself was uncomfortable. The view was directly over the busy market, very noisy and with no privacy at all – we felt completely exposed. It honestly felt like we were just “dumped” in the room with no consideration. When we asked to change the room, we were told there was no availability, but when we checked on Booking.com, we could clearly see that other rooms were still available. This was not accurate and very frustrating. Overall, it was a very unpleasant stay and we do not recommend it. The only positive point was Mr. Yazan, who treated us kindly and listened to our concerns – but everything else about the stay was a negative experience.
Dear Mr. Mohammad, Thank you for sharing your detailed feedback. We sincerely apologize for the inconveniences you faced during your stay, especially with the room key and phone, which caused unnecessary back-and-forth with the reception. This is certainly not the experience we want our guests to have, and your comments have already been shared with our team for improvement. Regarding the room type, kindly note that the booking was made for a 1-Bedroom Standard Apartment, which does not include a specific view. Upon your request, we offered an upgrade to a higher category with a view, and this was provided with the corresponding upgrade charge. We regret if this was not communicated clearly enough at the time of check-in and will ensure our team explains such details more transparently in the future. We are, however, very pleased to hear that Mr. Yazan was able to support you with kindness and professionalism, and we will make sure he is recognized for his efforts. Your feedback is very important to us, and we truly hope to have the chance to welcome you back for a smoother, more comfortable experience. Warm regards, Abdallah Hilalat AFOM
Dear Mr. Mohammad, Thank you for sharing your detailed feedback. We sincerely apologize for the inconveniences you faced during your stay, especially with the room key and phone, which caused unnecessary back-and-forth with the reception. … Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewBreakfast mechanism
Noisy Friday and Saturday nights. No pool for the hotel
Dear Mr. Mohammad, Thank you for taking the time to share your detailed feedback. We’re pleased to know that you enjoyed our breakfast mechanism, and we truly appreciate your recognition of this part of your stay. We sincerely apologize for the disturbance you experienced on Friday and Saturday nights. We understand how important a calm environment is for a relaxing getaway, and we will continue working on ways to reduce noise during busy evenings. Regarding your comment about the pool, while Cloud 7 Ayla Aqaba does not have a dedicated pool on-site, our guests are welcome to enjoy the pool facilities at the Hyatt Regency, just a short walk away, ensuring you can still enjoy a refreshing swim during your stay. Your feedback is valuable, and we hope to welcome you back soon for an even more enjoyable experience. Warm regards, Abdullah Hilalat AFOM
Dear Mr. Mohammad, Thank you for taking the time to share your detailed feedback. We’re pleased to know that you enjoyed our breakfast mechanism, and we truly appreciate your recognition of this part of your stay. We sincerely apologize f… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified review7 clouds made our short trip to Aqaba very memorable. The staff are really helpful they are available 24hrs, the service which we got like vip service. The apartment was really nice clean big enough for family close to everything. Access to the pool was really easy and fast. Many thanks.
Literally nothing to mention.
Dear Valued Guest, Thank you for sharing such a wonderful review! We’re delighted to know that your short trip to Aqaba was made memorable by your stay with us. It’s great to hear you enjoyed our spacious and clean apartments, the convenient location, and the easy access to the pool. Our team is thrilled that you felt the VIP treatment we aim to give every guest. We truly appreciate your kind words and can’t wait to welcome you and your family back for another memorable stay at Cloud 7 Ayla Aqaba. Warm regards, Abdallah Hilalat AFOM
Dear Valued Guest, Thank you for sharing such a wonderful review! We’re delighted to know that your short trip to Aqaba was made memorable by your stay with us. It’s great to hear you enjoyed our spacious and clean apartments, the convenie… Show more