Reviews of Amman West Luxury Hotel 4 stars
Mahmoud Abidi, Amman, Jordan
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewVery good the food was delicious and the service was excellent and it was fresh and clean
They need to put dry powder cream for coffee or heat some milk for costumers
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReally nice hotel, not far from main centre. Within 5 to 10 mins drive. Manager messaged me in the morning about my whereabouts and to see if they can accommodate me any other way. When I came in, check in was seamless and upgraded me to a suite. Everything was great.
Room floor could have been more cleaner, the house keeping didn't do a good job as you can see some stuff on the carpet.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewGood breakfast Respectful people Good service
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewIt is easy to get to the airport and you habe free of charge parking
Although I asked for a non smoking room the room stank. I told the reception only on the check out. They said that they would have changed the room immediately.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewGood Location, nice big hotel. It was clean and well maintained. Nice swimming pool outdoors. The reception staff were friendly and helpful. Helped with booking our tours and excursions. Very nice breakfast with a variety of food for morning breakfast.
When having a shower the water would build up below and run out onto the bathroom floor. No balcony view. When having dinner at the hotel restaurant in the evening, had to wait a very long time to be seen too as there were no staff then the manager came to take orders. Very long winded to order food in the evening.
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewThe staff were very cooperative and the breakfast was good.
The whole hotel facility is old and not as clean as expected.
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe Staff was very kind, helpful, supportive.
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewGreat hotel, nice location and friendly people
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewGood location
We stayed for two nights but got moved on both days. The toilet had a leak and the staff kept us waiting for over an hour with the room change.
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewLocation is very good, with decent parking, helpful staff
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewThe breakfast was quite nice
They will Call you before check in and ask if you need a taxi to the hotel. We said yes, and we asked they said the taxi was on the hotel as a nice thank you for booking with them. When we checked out they demanded 50 JOD for the taxi. We were surprised and had to pay it and they wanted it in cash. It only cost a city taxi 20 JOD - so they heavily overcharged us for something they said was free, and would have been much cheaper somewhere else. I asked the hotel if they knew any good rental companies, and they provided me with a company. What I didn’t know is that the company was bad - I was given a car that had technical issues, and when I spoke with the company about returning some of the money I paid, they said I originally paid 220 but I paid 270. It turned out that the hotel staff scammed both me and the car rental company. I gave the money to the hotel - they said I had to do that - and they were suppose to give it to the company. They only gave 220 JOD and I gave them 270 JOD. That means that they pocket the extra 50 JOD that was supposed to be for the rental company. The price of the car was only 220 - that means in total they scammed me of 100 JOD. And the staff is quite hostile - they will pretend they didn’t tell you the taxi was free,. I Hope no one books a stay with them, they will only try to scam you! Stay away from this hotel.
We are pleased to have you stay with us, Ms. Mariam. Referring to what happened to you during your stay with us, no one told you that the minivan pickup from the airport is free (50 jod). This is a preferential and special price for our guests. The actual price is higher than that, and the car price is only 20 jod. As for the price of the rental car (Kia Sportage), at 30 jod, it is much lower than what is currently available in the market. In fact, there is no real problem with you. Your contract with the car company was fully approved by you and under your personal signature. You did not receive this price, so you asked the receptionist to help you.
We are pleased to have you stay with us, Ms. Mariam. Referring to what happened to you during your stay with us, no one told you that the minivan pickup from the airport is free (50 jod). This is a preferential and special price for our gue… Show more
Reviewed: 27 July 2025 · Stayed in June 2025
Verified reviewStaff was very helpful . Excellent facilities. Food was excellent
Nothing
Reviewed: 25 July 2025 · Stayed in June 2025
Verified reviewFriendly helpful staff. Nice room, clean. Requested a non-smoking room. Lots of choice for breakfast. Nice swimming pool.
Music around the pool area was a little loud when we wanted just to relax.
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewThe man at the reception was very cooperative and very kindly carried the bags to the room and the room was as described a room with a wonderful view you can see everything in front of you it has a double bed and the sheets were very clean and the room is arranged in a distinctive way they even put you hospitality with a bottle of water and the breakfast was kind of good but the quality of the food is a little different from what I expected but despite that my stay in the hotel was comfortable and I was happy in the end thank you very much
The food was not so bad at the breakfast but it's better when I can find a normal breakfast like cheese with bread something like that a special Arabic meal it will be so nice to test it