Reviews of Amman Rotana 5 stars

Dear Ms. Asma , Thank you so much for your wonderful feedback! We’re truly delighted to know that you and your mother had such an enjoyable stay with us. It's especially rewarding to hear that you loved the room, the breathtaking view, and the warm hospitality from our team during breakfast. A special thank you for recognizing Ayal — your kind words will be shared with him and the entire team, and I’m certain it will mean a lot. We look forward to welcoming you both back soon for another memorable experience at Amman Rotana. Sincerely, Patrice Cornée General Manager

Dear Ms. Asma , Thank you so much for your wonderful feedback! We’re truly delighted to know that you and your mother had such an enjoyable stay with us. It's especially rewarding to hear that you loved the room, the breathtaking view, an… Show more

Dear Ms. Carmel, Thank you for sharing your feedback, and for your continued loyalty — having stayed with us four times is truly appreciated. While we’re pleased to know that you value our location, I am very sorry to learn that your recent check-in experience did not meet expectations. It is especially disappointing to hear this from a returning guest, and I sincerely apologize for any frustration or inconvenience caused. Please rest assured that your comments have been shared with our front office team for immediate review. We are committed to improving our service standards, and your feedback is vital in helping us do so. We deeply regret that this stay has led you to consider not returning. I truly hope you will reconsider and allow us the opportunity to restore your confidence in us on a future visit. Sincerely, Patrice Cornée General Manager

Dear Ms. Carmel, Thank you for sharing your feedback, and for your continued loyalty — having stayed with us four times is truly appreciated. While we’re pleased to know that you value our location, I am very sorry to learn that your rece… Show more

Dear Mr. Waleed, Thank you for taking the time to share your feedback in such detail. We are pleased to know that you appreciated our location near the Boulevard and that you found Amman Rotana to be one of the most beautiful hotels in Jordan. Your kind words about the hotel's setting and convenience are sincerely appreciated. However, I am truly sorry and deeply concerned about the negative aspects of your stay. What you experienced in regard to the additional bed for your child is unacceptable and does not reflect the standards we are committed to maintaining. It is distressing to know that your son had to sleep on the floor, especially after you had clearly booked and paid for accommodations for four guests. This should never have happened, and I offer my sincere apologies for the discomfort and disappointment it caused you and your family. I also regret the failure to honor your request for a non-smoking room, despite your clear communication in advance. A room that carries the smell of smoke, particularly when this was not your preference, understandably impacts your comfort and rest. The lack of air freshening or fragrance in a room of this category is equally concerning, and I fully acknowledge that we fell short in delivering the level of experience you had every right to expect. Please rest assured that your comments have been escalated to our senior management, and a full internal review has already been initiated. The feedback you've provided will guide important changes in both our reservation handling and room preparation standards. While I completely understand your current disappointment and hesitation to return, I sincerely hope you might reconsider in the future and allow us the opportunity to regain your trust with the experience we strive to offer every guest. If you are open to further communication, please contact us directly. With sincere apologies, Patrice Cornée General Manager

Dear Mr. Waleed, Thank you for taking the time to share your feedback in such detail. We are pleased to know that you appreciated our location near the Boulevard and that you found Amman Rotana to be one of the most beautiful hotels in Jo… Show more

Dear Mr. Al-Yousef, Thank you for sharing your feedback, and for your continued loyalty — having stayed with us four times is truly appreciated. While we’re pleased to know that you value our location, I am very sorry to learn that your recent check-in experience did not meet expectations. It is especially disappointing to hear this from a returning guest, and I sincerely apologize for any frustration or inconvenience caused. Please rest assured that your comments have been shared with our front office team for immediate review. We are committed to improving our service standards, and your feedback is vital in helping us do so. We deeply regret that this stay has led you to consider not returning. I truly hope you will reconsider and allow us the opportunity to restore your confidence in us on a future visit. Sincerely, Patrice Cornée General Manager

Dear Mr. Al-Yousef, Thank you for sharing your feedback, and for your continued loyalty — having stayed with us four times is truly appreciated. While we’re pleased to know that you value our location, I am very sorry to learn that your r… Show more

Dear Ms. Meshael, Thank you for sharing your feedback. We're glad to hear you enjoyed the swimming pool, restaurant staff, the food, and the positive attitude of the manager and some team members. We’re sorry for the confusion regarding the swimming pool access and breakfast for your children. Your comments have been noted and shared with the relevant departments to improve clarity and communication in the future. We appreciate your visit and hope to welcome you again for a smoother and more enjoyable stay. Sincerely, Patrice Cornée General Manager

Dear Ms. Meshael, Thank you for sharing your feedback. We're glad to hear you enjoyed the swimming pool, restaurant staff, the food, and the positive attitude of the manager and some team members. We’re sorry for the confusion regarding t… Show more