Reviews of R Hotel Kingston 4 stars
Renfrew Road Kingston, New Kingston, Kingston, Jamaica
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Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewNice hotel in a good location close to some good restaurants
Staff friendly enough but not going out of their way. Carpet needs replacing in some areas
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewI’m Jamaican, everything is always a vibe!
Hello Guest, Thank you for your kind review. We are glad you enjoyed the vibes while you were with us. Looking forward to having you back soon to keep the good vibes flowing! Regards, Monique Gossop - Sales & Concierge Supervisor
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in May 2025
Verified reviewReviewed: 13 August 2025 · Stayed in July 2025
Verified reviewBreakfast was too continental and location was safe. Transport was very accessible and taxis ran 24 hours!
More traditional cuisine and the swimming pool is not in the right location setting!
Hello Winston, Thank you for taking the time to share your thoughtful feedback. We are delighted to hear that you felt safe and appreciated the convenience to 24-hour transportation. While our continental offerings are designed for light, quick meals, we offer the option for purchasing local breakfast, if your rate plan did not include the Jamaican breakfast. We would love the opportunity to host you again with an enhanced breakfast experience. Regards, Monique Gossop - Sales & Concierge Supervisor
Hello Winston, Thank you for taking the time to share your thoughtful feedback. We are delighted to hear that you felt safe and appreciated the convenience to 24-hour transportation. While our continental offerings are designed for light, … Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewCentral location
The AC over the bed
Hello, Thank you for sharing your experience with us. I am m sorry to hear that the placement of the air conditioner above the bed impacted your comfort during your stay. Thank you again for taking the time to let us know. We sincerely hope to have another opportunity to welcome you back for a more restful stay. Regards, Monique Gossop - Sales & Concierge Supervisor
Hello, Thank you for sharing your experience with us. I am m sorry to hear that the placement of the air conditioner above the bed impacted your comfort during your stay. Thank you again for taking the time to let us know. We sincerely hope… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewThe property was clean & the staff was friendly.
N/A
Hello Britney, Thank you for your kind feedback! We are glad to hear you enjoyed the cleanliness of the property and the friendliness of our staff. We hope to welcome you back again soon! Regards, Monique Gossop - Sales & Concierge Supervisor
Hello Britney, Thank you for your kind feedback! We are glad to hear you enjoyed the cleanliness of the property and the friendliness of our staff. We hope to welcome you back again soon! Regards, Monique Gossop - Sales & Concierge Su… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewI did not est breakfast
Nothing
Hello Matalon, Thank you for a perfect review. It was our pleasure hosting you. We look forward to your return! Regards, Monique Gossop - Sales & Concierge Supervisor
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in June 2025
Verified reviewComfortable/clean etc
Lack of options to eat after 8pm and not many options nearby
Hello, Thank you for your feedback! We are glad to hear that you found your stay comfortable and the room clean. We have now extended our restaurant hours to accommodate later check ins and late arrivals from work. We hope to welcome you back again soon! Regards, Monique Gossop - Sales & Concierge Supervisor
Hello, Thank you for your feedback! We are glad to hear that you found your stay comfortable and the room clean. We have now extended our restaurant hours to accommodate later check ins and late arrivals from work. We hope to welcome you… Show more
Reviewed: 12 July 2025 · Stayed in June 2025
Verified reviewThe hotel was lovely, the staff were adorable, very friendly. The room was clean the cot was there on arrival, sheets were clean we were able to just shower and get into bed after a long travel there were no delays which we appreciated so much. Would stay here again! Thanks for having us.
Only slightly negative is the parking lot area or to get in and out of the parking lot is very narrow with very steep drops and we were in a 7 seater so had to be extremely cautious and it was a rental but plenty spaces in the parking lot and easy access to the reception area.
Hello Denese, Thank you for your wonderful review! We are delighted to hear that you had such a smooth and comfortable experience after your long journey. It is great to know that everything was ready for you on arrival, and that our team made you feel welcome. We also appreciate your feedback about the parking area. We understand how maneuvering a larger vehicle in a narrow space can be challenging. We would be thrilled to welcome you back on your next visit! Regards, Monique Gossop - Sales & Concierge Supervisor
Hello Denese, Thank you for your wonderful review! We are delighted to hear that you had such a smooth and comfortable experience after your long journey. It is great to know that everything was ready for you on arrival, and that our team … Show more
Reviewed: 11 July 2025 · Stayed in June 2025
Verified reviewReviewed: 4 July 2025 · Stayed in May 2025
Verified reviewThere is very little to like about the property unless you like cockroaches and rude staff members. The location of the hotel is near the main part of Kingston so maybe that is a plus!
Cockroaches found in the hotel corridor. The smell of smoke in the corridor. Damp smelling rooms. Breakfast was disappointing. The pool is the tiniest pool known to man and it's located between the bar and tables where people are eating. The car park is very tight to park. The reception staff are rude to customers and need training on better customer service. My key cards stopped working on several occasions. Do yourself a favour and stay at the AC hotel instead if you want an actual four star hotel cause this just about deserves three stars!
Hello Rachael, Thank you for taking the time to share your experience. We are truly sorry to hear that your stay did not meet your expectations. We take all feedback seriously, and your comments have already been shared with the relevant teams for immediate review and follow-up. Cleanliness, customer service, and guest comfort are top priorities for us. While we understand your frustration, we hope you will consider giving us another chance in the future to provide the quality stay we are known for. Regards, Monique Gossop - Sales & Concierge Supervisor
Hello Rachael, Thank you for taking the time to share your experience. We are truly sorry to hear that your stay did not meet your expectations. We take all feedback seriously, and your comments have already been shared with the relevant t… Show more
Reviewed: 4 July 2025 · Stayed in May 2025
Verified reviewGreat view and location.
Hello Keyna, Thank you for your kind words and perfect score of 10 out of 10! We are happy you enjoyed the view and our convenient location. . We hope to welcome you back soon! Regards,
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewPeople
the limit time for diner
Hello Antonio, Thank you for your feedback. We are glad you enjoyed the service from our team. We also appreciate your comment regarding the limited dinner hours. We have now extended our opening hours to accommodate guests will later check ins or late return from work. We hope to have the opportunity to welcome you back for an even more enjoyable experience. Regards, Monique Gossop - Sales & Concierge Supervisor
Hello Antonio, Thank you for your feedback. We are glad you enjoyed the service from our team. We also appreciate your comment regarding the limited dinner hours. We have now extended our opening hours to accommodate guests will later chec… Show more
Reviewed: 11 June 2025 · Stayed in May 2025
Verified reviewThe staff were amazing when my mother slipped and fell in the bathroom after a shower. Special thanks to Monique who upgraded us to a Jamaican breakfast, arranged for a doctor to come to to the hotel to assess my mothers injury's and even contacted me a few weeks after my trip to check on my mother.
The glass shower screen needs to be larger, water from the shower goes everywhere and there was no bath matt, so very slippery. There needs to be a caution sticker by the shower and or larger shower screens. We were there for one night and came to reception on two occasions but it was quite late in the evening, and didn't see anyone at reception to ask for a matt.
Hello Sacha, Thank you for staying with us. It was my pleasure to provide support during that difficult moment. Our only priority was for your mother's health. We also appreciate your constructive feedback regarding the shower area. Thank you again for bringing this to our attention, and we hope your mother is doing well. We would love to welcome you back under better circumstances. Regards, Monique Gossop - Sales and Concierge Supervisor
Hello Sacha, Thank you for staying with us. It was my pleasure to provide support during that difficult moment. Our only priority was for your mother's health. We also appreciate your constructive feedback regarding the shower area. T… Show more
Reviewed: 9 June 2025 · Stayed in May 2025
Verified reviewThe rooms are clean and comfortable. Staff is very pleasant and accommodating. I would most definitely be stay there again.
Nothing
Hello Lorna, Thank you for your kind words! We are thrilled to hear that you found the rooms clean and comfortable, and that our team made you feel welcome and well taken care of. It truly means a lot to know you would choose to stay with us again and we look forward to having you back! Regards, Monique Gossop - Sales & Concierge Supervisor
Hello Lorna, Thank you for your kind words! We are thrilled to hear that you found the rooms clean and comfortable, and that our team made you feel welcome and well taken care of. It truly means a lot to know you would choose to stay with … Show more
Reviewed: 3 June 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 9 May 2025 · Stayed in May 2025
Verified reviewReviewed: 30 April 2025 · Stayed in April 2025
Verified reviewStaff wasn’t pleasant at all the service wasn’t good at all
The staff the place the place and the pool wasn’t even a real pool food wasn’t good
Hello Ronald, Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Our team takes great pride in providing warm hospitality, and staff friendliness is something many of our guests commend at checkout. We also wish you had shared your concerns with us while you were here, as we would have welcomed the opportunity to address them right away. We hope to have the opportunity to welcome you back for a better experience in the future. Regards, Monique Gossop - Sales & Concierge Supervisor
Hello Ronald, Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Our team takes great pride in providing warm hospitality, and staff friendliness is something many of our guests commend a… Show more