Staff friendly enough but not going out of their way. Carpet needs replacing in some areas

Nice hotel in a good location close to some good restaurants

Stayed in August 2025

The glass shower screen needs to be larger, water from the shower goes everywhere and there was no bath matt, so very slippery. There needs to be a caution sticker by the shower and or larger shower screens. We were there for one night and came to reception on two occasions but it was quite late in the evening, and didn't see anyone at reception to ask for a matt.

The staff were amazing when my mother slipped and fell in the bathroom after a shower. Special thanks to Monique who upgraded us to a Jamaican breakfast, arranged for a doctor to come to to the hotel to assess my mothers injury's and even contacted me a few weeks after my trip to check on my mother.

Stayed in May 2025

Nothing

The rooms are clean and comfortable. Staff is very pleasant and accommodating. I would most definitely be stay there again.

Stayed in May 2025

Basic. Especially for the price..

This was a good location. Kind and helpful staff.

Stayed in September 2024

Swimming pool out of use and customers should be informed that it is a single lane pool

Great location, nice family room with coffee making facilities. Lots to choose from for breakfast.

Stayed in July 2024

The pool was closed this time but I wish it was bigger.

The room was amazing. Loved everything about it.

Stayed in July 2024

Not able to get Ackee for breakfast when I ordered my stay with breakfast

Close to shops, banks and restaurants

Stayed in July 2024

The suite didn't have starter dish soaps , paper towels in the kitchen

The rooms, staff, location and breakfast.

Stayed in August 2024

Nothing

Very comfy

Stayed in August 2024

The restaurants were closed and the pool

Location was great breakfast options we’re also okay

Stayed in July 2024

Nice staff at the breakfast buffet

Stayed in June 2024

What could have been better is if there was washers and dryers in every room,

The breakfast was very good. They offered more than I expected. The location was great!

Stayed in July 2024

The Hotel was undergoing some renovations and the breakfast wasn't the best

The rooms were spacious and the location was very good with easy access. Ideal for people vising Kingston for work.

Stayed in May 2024

Having to pay additional cost for a Jamaican breakfast. No pots or pans in kitchenette if you really wanted to cook something. WiFi kept dropping in and out.

Large, clean room with huge bed, kitchenette, washing machine and dryer. Room was well insulated from outside traffic noise. Friendly staff.

Stayed in July 2024

Breakfast wasn’t great! We had to pay $17 for a Jamaican breakfast which wasn’t stipulated in the booking. It stated that the cost included breakfast.

Stayed in June 2024

This note is for the management of the hotel. Lunch and dinner service and pool are temporarily unavailable. Help the dining staff to be less defensive when explaining that Jamaican breakfast is an extra cost by stating it in written info. and by the receptionist. They expect an argument when explaining this, so take the heat out of the issue by showing them to be matter-of-fact. Also, train them to explain what's available - the content of the continental breakfast. For example, welcome to our breakfast service, help yourself to.... if you prefer a local breakfast, this is what is available today at a cost of....... I'm here should you have any questions. Something like this will give a great impression when consistently done by all. They worked hard to give a good service experience otherwise.

The room and hotel layout. Similar to hotels in Europe. The security too.

Stayed in June 2024

THE ONLY RESTAURANT WAS NOT OPEN FOR DINNER AND DOES NOT OPEN FOR DINNER

RELAXING QUIET ENVIROMENT

Stayed in June 2024

breakfast quality poor location of the hotel not nice

Rooms very quiet , comfort bed, well equipped.

Stayed in June 2024

pool and restaurant were closed during my stay

Stayed in May 2024

The upstairs restaurant/bar was closed due to renovations. That's fine, but it should be stated at some point prior to booking. This may be an issue with the Booking platform though.

I've stayed in the Hotel several times because it's one of the more comfortable hotels in the city. Short walk to the shops as well as the a few local attractions.

Stayed in April 2024

Guys in breakfast area.rude ,condescending and spoke down to me

Front Desk staff who checked me in were 👏🤩

Stayed in May 2024

After a long flight with the restaurant out of action we were disappointed not to be able to purchase something to eat, not even something light.

Stop over after a long flight from the UK. Excellent location not too far from airport. This has been several stay and would recommend. There are ample parking spaces. Breakfast was superb unfortunately the restaurant was not open because of renovations works but this was sent before hand In a notification.

Stayed in May 2024

there was no facilities to be use pool was out of use as was the bar /restaurant and some power points wasn't working and cable TV ketp chiping in and out to much nosie

Breakfast good

Stayed in May 2024

The pool wasn’t open

Location

Stayed in April 2024