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Reviews of The Cliff Hotel 5 stars

West End Road, Negril, Jamaica

#3 of 54 hotels in Negril

Guests' Choice

Review score

Based on 51 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.8

  • Location

    9.2

  • Facilities

    9.6

  • Staff

    9.1

  • Value for money

    8.3

  • Free WiFi

    9.2

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Showing 1 – 25

  • Reviewed: 12 June 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    There was this sense of

    Stayed in May 2025

  • Reviewed: 13 April 2025

    8.0
    Beautiful property, clean pool, fun activities and friendly staff.
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    The dinner menu needed variety after a few options and better desserts that meet the price point.

    Stayed in April 2025

  • Reviewed: 1 April 2025

    9.0
    Fantastic, relaxing luxury.
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 7 nights

    Not much variety in the restaurant if you're staying for a week. The meal packages are deeply confusing (e.g. there's a lot not included in the breakfast deal) and not great value vs a la carte. That's about it, everything else is lovely.

    Stunning place, gives solid White Lotus vibes. Amazing rooms, impressive main building, lovely (multiple) swimming pools, with many more places to sunbathe than there were guests. Astonishingly comfortable (and huge) bed. Ruthless air conditioning if you want it ;) The view from the seaside bar is something that doesn't get old - endless Caribbean sea, mixture of fishing & sailing boats and lots of seabirds. There are a couple of nearby hotels with exceptional restaurants if you get bored of the one in the hotel.

    Stayed in February 2025

  • Reviewed: 14 October 2024

    9.0
    Beyond my expectations and definitely a place to stay at again!
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    I have no dislikes or complaints with this property.

    Everything! The check in process was very efficient and welcoming. The overall atmosphere and landscaping of the property is absolutely amazing!

    Stayed in October 2024

  • Reviewed: 11 October 2024

    10
    Peaceful, relaxing and refreshing.
    • Leisure trip
    • Solo traveller
    • Junior Suite
    • Stayed 6 nights
    • Submitted via mobile

    Limited Vege food choices at dinner.

    Its location and situation relative to the Caribbean Sea (and some distance from the large resorts of Negril) and its staff.

    Stayed in October 2024

  • Reviewed: 7 October 2024

    10
    Best Resort in Negril
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    Everything was on point. From the security guard at the front (female) to the receptionist and the guy who took our bags to the room, onward. The place is clean, refreshing and so homely. The food was amazing and the restaurant staff was superb, especially Oniel. He played dominoes with us and made us feel a sense of belonging. Definitely coming back. A very elegant place to be.

    Stayed in October 2024

  • Reviewed: 30 September 2024

    8.0
    very good and relaxing
    • Leisure trip
    • Couple
    • Junior Suite with Pool View
    • Stayed 3 nights

    some entertainment .

    the food was great . and the location was wonderful

    Stayed in September 2024

  • Reviewed: 11 August 2024

    10
    It was relaxing
    • Leisure trip
    • Couple
    • Junior Suite with Pool View
    • Stayed 3 nights
    • Submitted via mobile

    The property was small but well kept. The cliff area was magnificent. It was on the west end and on the more quiet side of Negril. But it was close to Rick’s cafe and the pool area was beautiful and the room was nice.

    Stayed in July 2024

  • Reviewed: 12 May 2024

    8.0
    Wonderful
    • Leisure trip
    • Couple
    • One-Bedroom Suite
    • Stayed 4 nights
    • Submitted via mobile

    For a luxury hotel, hot water and water pressure were low, not surprising given the state of municipal water distribution in Jamaica at the current time Pool water level was lower than expected The pool floaties were really old and stained, did not fit the general ambience of the hotel

    Quiet, clean, relaxing, beautiful property, fantastic staff

    Stayed in April 2024

  • Reviewed: 30 March 2024

    9.0
    Beautiful setting and relaxing experience in a high quality hotel
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 5 nights
    • Submitted via mobile

    Food was great but expensive.

    Elegantly designed and spacious. Food was excellent especially the local dishes on the menu. Cliff setting was lovely and perfect for viewing sunsets. Service was excellent. Overall very relaxing.

    Stayed in March 2024

  • Reviewed: 21 December 2023

    10
    Beautiful cliffs location with large comfortable rooms
    • Leisure trip
    • Family with young children
    • Junior Suite with Pool View
    • Stayed 2 nights
    • Submitted via mobile

    Nice property in a stunning location

    Stayed in December 2023

  • Reviewed: 8 November 2023

    10
    We were celebrating our anniversary and we could not have celebrated at a better place.
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 5 nights
    • Submitted via mobile

    The property was absolutely beautiful. Rooms were generous in size. The staff was amazing. The view was amazing. I loved the attention to detail. The spa staff were incredible. Carolyn was so sweet along with her other partner (sorry can’t remember her name). We loved it so much we extended our stay. We will come back.

    Stayed in November 2023

  • Reviewed: 8 October 2023

    10
    Beautiful
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night

    If you are looking for a quiet, serene and restful time, this is the best hotel. Having dinner at Zest during the sunset was sublime and the staff was very friendly and attentive. This is an amazing hotel with everything necessary to unplug, unwind and put years back on your life.

    Stayed in October 2023

  • Reviewed: 20 August 2023

    10
    Perfect peaceful getaway
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    N/a

    Beautiful property with the best cliff view on the island! The lounge area on the cliff is unmatched, the staff was very friendly and professions and the restaurant on site was superb.

    Stayed in July 2023

  • Reviewed: 8 August 2023

    9.0
    Superb
    • Leisure trip
    • Group
    • Junior Suite
    • Stayed 4 nights
    • Submitted via mobile

    All of the staff at the front desk, the restaurant and the bar were excellent! They were welcoming, assisted me with questions and obtaining taxis and were just accommodating overall.

    Stayed in August 2023

  • Reviewed: 5 August 2023

    10
    Spectacular vacation
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    NA

    Peaceful neat and clean

    Stayed in July 2023

  • Reviewed: 25 July 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    ambience.

    Stayed in July 2023

  • Reviewed: 2 May 2023

    10
    perfect
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 4 nights
    • Submitted via mobile

    n/a

    everything!!

    Stayed in May 2023

  • Reviewed: 10 March 2023

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Junior Suite with Pool View
    • Stayed 1 night
    • Submitted via mobile

    N/A

    The property is very well maintained. It is tranquil.

    Stayed in March 2023

  • Reviewed: 20 February 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • One-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    food was ok

    lovely grounds beautiful room

    Stayed in February 2023

  • Reviewed: 18 February 2023

    9.0
    Very nice. Cant wait to return
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 4 nights

    Better roads

    Awesome staff and the food was excellent. Facility was clean

    Stayed in February 2023

  • Reviewed: 15 February 2023

    9.0
    Four nights spent in paradise!
    • Leisure trip
    • Couple
    • One-Bedroom Suite
    • Stayed 4 nights
    • Submitted via mobile

    The Zest restaurant had very average food at dinner with limited menu and extremely overpriced. They also struggled to cater for my dairy free request. Breakfast was nice but again very over priced. Drinks are also too expensive compared to other resorts in Jamaica.

    The grounds of the resort and our suite were so lovely. The outdoor area with sun loungers by the cliffs is stunning. Overall very nice resort.

    Stayed in February 2023

  • Reviewed: 14 February 2023

    10
    excellent!
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 2 nights
    • Submitted via mobile

    nothing!

    everything!

    Stayed in February 2023

  • Reviewed: 29 January 2023

    9.0
    Awesome
    • Leisure trip
    • Family with young children
    • Junior Suite with Pool View
    • Stayed 2 nights
    • Submitted via mobile

    We did have kids with us and there wasn't more activities for them.

    I loved the staff and the property setup.

    Stayed in January 2023

Showing 1 – 25

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