The only thing I did not like was, the wait time when I requested replacement of items like towels to the room. That took longer than expected.

The guest service staff was amazing. The property is well maintained and a beautiful atmosphere.

Stayed in August 2025

The restaurants are not accommodating after 8:30pm. We waited for 2hrs two nights in a row for food. Not to mention the food was cold and one night I didn’t receive my order. The kitchen literally threw my food together in less than five minutes. Last but not least there were roaches in the bathroom.

Location

Stayed in June 2025

The food was subpar and the drinks were watered down. If you're a tequila drinker like myself, bring your own. The price is double in Jamaica.

The resort is beautiful and staff friendly and helpful.

Stayed in June 2025

Don’t book a massage unless you’re sure you will make. Tried to reschedule and was harassed by employee management made up for it so it’s okay!

Great views , great breakfast

Stayed in May 2025

The overall experience.

Stayed in April 2025

Worth having AC within the gym - it was pretty toasty! Cocktails were generally really sugary

Resort is really spacious and lots of different areas to explore whether you want something more relaxed or more lively. Lots of different options for food too - breakfast was in particular really good and enjoyed the seaside grill restaurant. A couple of reviews mention unfriendly staff: we personally did not find this, all staff were very friendly and accommodating around the resort.

Stayed in April 2025

The tub in the room was dirty, and it wouldn’t keep the water in maybe the stopper was broken.

The people

Stayed in May 2025

Latanya was amazing

Stayed in April 2025

Would like more entertainment

Clean and extremely welcoming

Stayed in March 2025

The rooms need to be updated, especially the bathrooms that look to be rusted and mildewing. The food was hit or miss. The French restaurant was terrible! But the Italian restaurant was good.

Great evening entertainment. Excellent service. Good pool/beach amenities.

Stayed in March 2025

Rooms and facilities in general are outdated. Definitely not 5 star hotel as it shows online. 4-4.2 at best. There are areas in need of renovations. Nightly entertainment is good. Food is ok better than alot of all inclusive resorts. Beach is great.

Stayed in March 2025

No complaints.

The food was absolutely delicious. The entertainment was great. The beach was clean. The rooms were spacious and modern. Room service was efficient.

Stayed in December 2024

The food overall wasn’t great. The breakfast buffet was the highlight, French and Italian restaurants were the low point

Staff were friendly, pool and beach areas were good and Glendon who served our tapenyaki was amazing!

Stayed in December 2024

I didn't like how dinner was done. I believe a buffet for dinner would be an excellent option to have daily.

The property was scenic and clean. It was a home away from home. I like how the staff welcomed each guest. They were polite and helpful.

Stayed in December 2024

Everything was great my only issue , after you check in I mean immediately after checking In before even getting to your room staff sit you down and try and sell you on something that sounds like a timeshare and VERY persistent .. almost ruined the experience, after getting passed that everything was great, friendly staff clean property.. Anyone who decides to go be sure to stop by the coco cafe in the evening and see Ms erica , she's a delight .

Stayed in August 2024

Some of the staff could have been more friendlier, smile more and also do less discussion in front of the guests on hotel related matters.

The food was exceptionally great excellent restaurants and variety to choose from.

Stayed in August 2024

Location is great. Experience from airport back to airport was worry free.

Stayed in August 2024

I didn't like that the room we booked (preferred swim out) was unavailable due to the preferred section pool being closed. Unfortunately, it was closed for the duration of the stay which was disappointing. The property has assured me that they will refund the difference of the cost of the room, since we had to stay in a different room.

The food was amazing yet again! There are so many different restaurants to try. The portion sizes are good, and the drinks are also so delicious! They also honored our request to have the same butlers that we had last year which was great! They definitely know how to treat their guests, and our butlers went above and beyond their duties to make sure our stay was impeccable!

Stayed in August 2024

Room service took a ridiculously long time especially as the hotel wasn't at full capacity.

Great facilities. Loads of places to eat and drink. Beach parties, late night jerk station, plenty of activities at the hotel, the hotel can even arrange activities / tours outside of the hotel. Great one stop location. Would defo go back. 😍

Stayed in July 2024

I didn't get the room reserved, toilet issues.

Staff was extremely king

Stayed in June 2024

I didn't like the Mexican food restaurant El Patio and the Japanese food restaurant the food was not authentic

Amenities, variety of food, location, friendly staff; 24 hr room service, attention to special requests, jerk chicken cart, cocos coffee shop and ice cream

Stayed in June 2024

I thought the entertainment could be more impactful. The motown review was just the dj spinning a few records. Entertainment staff would have brought the evening to life.

I liked the food, the beach, the amenities and the cleanliness of the property.

Stayed in April 2024

I disliked being ambushed by the membership crew! Robbing me of a peaceful breakfast with my husband and one and a half hours from my two-night stay caused me to drop my score from 10 to 7. If you want to sell me something (can't speak for anyone else), then be upfront about it. No need for gimmicks and trickery.

What's not to like? It's a fabulous hotel in a beautiful location with a great beach and lots of quality eating options on the property. The entertainment is pretty good, too!

Stayed in March 2024

Breakfast and lunch are served buffet-style, and are exceptionally busy/crowded. Check in and check out are also plagued by unusually standoffish guests, clearly accustomed to speaking to the staff as though they were servants. A slightly jarring experience, but not entirely within the hotel's control. I also have to mention that the pricing is a little bit much, for what you're getting.

The freedom to walk around and visit all the restaurants and bars at your leisure is nice, as are the many pools and beaches. The spa was very difficult to book, but once we managed to get a timeslot, it became immediately apparent why that was happening. The spa is fantastic, with a tonne of relaxing options. We got the couples massage package and loved every minute of it.

Stayed in March 2024