Reviews of Secrets St James Adults Only - All Inclusive 5 stars

The facilities were nice, the staff was very friendly and the food was good.

Entertainment was lacking.

The staff for the most part was excellent. Big up to the preferred front desk hosts. Your "Preferred Service" was really appreciated. The food in the preferred lounge, was really great. I met some really excellent servers in the Portofino Italian Restaurant and the Barefoot Grill. Special big up and thanks to my server in the main dining hall at lunch, who saw how distressed I was and made my birthday a whole lot better. Pity I cant recall names :(

Guest had to wait in the scorching summer heat in a long line to get to breakfast. This was not fun at all, I found it annoying as hell, so I skipped breakfast, only to realize that the same thing happens for lunch. This was not an enjoyable part of my experience. As a local, the staff was not as warm as they to were to the foreigners and it was very evident especially at the coffee shop and the jerk pit. The Service at the Jerk pit needs improving, as there was always a long wait to get food. The Butler Service left a lot to be desired as their assistance or lack thereof, took a very long time in getting whatever was asked for. The Butler Service is in name only.

everything

Nothing

I enjoyed the property and the warm welcome we received initially. We even got an upgrade. But this warm welcome soon faded.

The wait time for dinner was over 2 hours. They should have open up the buffet since the guess complement was near full capacity. We were locked out of our rooms the day of check out at10:30am and when we went back to the receptionist area to ask why no reasonable explanation or apology was given. Additionally, the bed was uncomfortable and I had a difficult time getting comfortable and falling asleep. There were also a limited option for breakfast. I was disappointed since the reviews mentioned excellent breakfast

friendly staff

Setting at some of the restaurants were slow with seating, even though we could see there were empty tables available.

The breakfast and location was good.

There was several problem with the room. Shower soak the floor with every shower. Rooms definitely needs to be renovated. Several days I had to request sufficient towels for the room.

Service desires much work. Our room was never cleaned one day after we returned to hotel at 4 pm. Despite another reminder it was still not attended to when we returned again after leaving room for 2-3 hours for spa treatment. Speaking of spa, instructions given at time of reservation lacked clarity! I had to return to room half way through to get my swim suit, which nobody bothered to inform us. Talk about relaxing spa! Also the dry heated Sauna was nonfunctional and when informed about it only response was ‘oh really’! We didn’t pay top dollars for such kind of response! Wifi on Day 1 was out of order and we were totally blacked out unable to inform family back home about our safe arrival! It’s a wonderful property with lot going for it but needs some work to soften the rough edges. They really need to mean it when they they greet us - ‘welcome home’.

The property was very clean, spacious, modern. Nice beach.

I did not like that if your room is located on the opposite end of the property you will have to walk quite a distance to get to any food. All of the restaurants are located together and near a sister property, Secrets Wild Orchid. Room service takes quite a while to receive and there is a chance they may not get your order right. Thus you’re having to wait another 45 minutes at least. I also didn’t like that there was not a sitting area in the lobby. If you have mobility issues yet needed assistance from the front desk, you’d have to sit in the piano room which is secluded from the lobby. I also didn’t like the fact that for the property to be so massive, they didn’t have enough chairs and umbrellas at the pools. If you didn’t get up early before breakfast to claim a chair and umbrella, you would not have a seat. That was very disappointing. To pay all that money to stay there and can’t even get a chair and umbrella. I also didn’t like the fact that staff members would not take no for an answer when being offered spa services or time share presentations. They are very persistent which creates a not so relaxing vibe.

The staff at this property are wonderful and kind. The location on a beach in beautiful Montego Bay is great. But almost everything else about the property and it’s management for us with something we’d never partake again.

Unbeknownst to many of us, there are two levels of accommodation and one is referred to as “preferred“. If you want to find a chair to either sit at the beach or at a pool and you’re not “preferred“ good luck. On top of this preferred nonsense, they have butlers serving the every need of some guests and moreover, they even have people who put towels down on the chairs for half a day so many of the chairs go unused but you’re not allowed to touch them because they are reserved. It’s all inclusive, but even if you paid $800 a night or more, don’t think you’re guaranteed to have dinner when you want. You could wait in line for an hour just to be fed and you’re not gonna be fed anything that’s going to impress you. Check the photos below for some of the lines. The entire concept is grotesque and then they have the goal to explain to you that you’ve paid far too much for your non-preferred status And how you should invest in thousands of dollars in their preferred status. Shame on Hyatt… It makes me never want to stay at one of their properties again. Given the history of Jamaica, there’s almost a sad irony to this, and I know that these folks are not sharing in the wealth that Hyatt obtains. I give a lot of credit to the Jamaican staff who works Butler a bunch of Americans and a handful of Europeans.

Location

The smell

Location, amenities, restaurants, customer service. Staff was amazing

Spa services are a little bit over price but good services.

Entertainment and friendly staff.

The attempt of the pushy staff to sell vacation club membership. Took up 4 hours of our morning.

nothing

everything

Staff are accommodating, food is awesome. Everything was amazing