Reviews of Sea Shell Palms, Ocho Rios
3 Lindo Drive Pompano Bay, Tower Isle, St Mary, Ocho Rios, Jamaica
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewWas not what I expected
Not
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewGood
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe stay was great but most of all the security guard at the gate was very professional his customer service was exceptional he was the one that assisted with everything
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewI liked the room and the amenities.
I didn't like the bed.
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewI did not enjoy the breakfast being brought to our rooms in a Styrofoam container. I think it would be more appropriate if there were a dining area where we could go to collect the breakfast and have it there.
This hotel does not have a card machine and we were not informed beforehand. Fortunately, we were able after a very long time, while we were tired, hungry and stressed, to make the payment via paypal, otherwise we would have had to go back to Ocho Rios to find an ATM machine to get cash. Also we were not informed that we had to make a security deposit in cash. Though it's buried somewhere in the conditions of the hotel, it would have been more appropriate if this were stated upfront in the costs sent by booking.com.
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewI like that the facility was clean, the customer service from the staff was good and really like the fact that they had a wide range of breakfast options to chose from which honestly not bad
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewSpacious room
The beds had plastic over the mattress. Breakfast was terrible 😕
Dear Chez, Thank you for your feedback! We're glad you enjoyed the spacious room. We duly apologize about the plastic on the mattresses and the disappointing breakfast experience. We'll look into both issues to improve our amenities and breakfast offerings. We appreciate your input and hope to welcome you back soon. Regards, Sea Shell Palms
Dear Chez, Thank you for your feedback! We're glad you enjoyed the spacious room. We duly apologize about the plastic on the mattresses and the disappointing breakfast experience. We'll look into both issues to improve our amenities and br… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewEverything Very safe. Choice of breakfast every morning. Very good value for money The pool and hot tub The staff very welcoming. The security officers Mr Green and Mr Brooke’s were the the best. They went over and beyond to make sure we had a fantastic stay We will be returning to stay next year Absolutely beautiful
N/A
Dear Audrey, Thank you so much for your wonderful review! We're thrilled you felt safe and enjoyed the breakfast options, pool, hot tub, and overall value. Our staff and security team, including Mr. Greene and Mr. Brooks, take pride in providing exceptional service. We're grateful you appreciated their efforts. We're looking forward to welcoming you back next year! Until then, we hope you'll continue to have a fantastic summer. Regards, Sea Shell Palms
Dear Audrey, Thank you so much for your wonderful review! We're thrilled you felt safe and enjoyed the breakfast options, pool, hot tub, and overall value. Our staff and security team, including Mr. Greene and Mr. Brooks, take pride in pro… Show more
Reviewed: 5 July 2025 · Stayed in June 2025
Verified reviewThe view the accomodity
The guest were too loud
Dear E, Thank you for sharing your thoughts about your stay! We're glad you enjoyed the view from your accommodation. We are sorry to hear that noise from other guests was an issue. We strive to maintain a comfortable environment for all guests and will address this concern with our team to minimize disruptions in the future. Regards, Sea Shell Palms
Dear E, Thank you for sharing your thoughts about your stay! We're glad you enjoyed the view from your accommodation. We are sorry to hear that noise from other guests was an issue. We strive to maintain a comfortable environment for all g… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewIt was a useful break from my city -life activities
Half of the length of my stay, I was without Internet access in my room
Dear Jones, Thank you for sharing your feedback about your recent stay with us! We're glad you found your break from city life useful. We are sorry to hear you experienced issues with internet access in your room for part of your stay. We'll look into this and work on improving our Wi-Fi reliability to ensure all guests have a seamless experience. Regards, Sea Shell Palms
Dear Jones, Thank you for sharing your feedback about your recent stay with us! We're glad you found your break from city life useful. We are sorry to hear you experienced issues with internet access in your room for part of your stay. We'… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewThe breakfast was lovely, great Jamaican food and there were continental food as well, even though we didn't indulge
We couldn't get the Internet to work....I guess it have to do with the Internet company. SMH
Dear Squire, Thank you for taking the time to share your feedback! We're glad you enjoyed the breakfast and appreciated the variety of Jamaican and continental options. We duly apologize for the issues with the internet connection - we'll look into it and work with our internet provider to ensure a more reliable connection for future guests. Regards, Sea Shell Palms
Dear Squire, Thank you for taking the time to share your feedback! We're glad you enjoyed the breakfast and appreciated the variety of Jamaican and continental options. We duly apologize for the issues with the internet connection - we'll … Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewNice property and room. We loved the breakfast being brought to our room.
Check-in took a long time.
Dear Joseph, Thank you for your review! We're thrilled you enjoyed your room, the property, and especially the breakfast - we're glad room service met your expectations. Sorry to hear check-in took longer than expected. We'll work on streamlining our process to make it more efficient for future guests. Regards, Sea Shell Palms
Dear Joseph, Thank you for your review! We're thrilled you enjoyed your room, the property, and especially the breakfast - we're glad room service met your expectations. Sorry to hear check-in took longer than expected. We'll work on strea… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewI like the setting in the room with the fridge and microwave. I had prepared my meals for the stay, so I was able to store them and warm them when I needed them. The location is very central as well. The hot and cold showers were excellent as well.
The internet went out, and it took a while to come back
Dear Cassandra, Thank you for your kind words about our place and staff! We're glad you appreciated the room amenities, like the fridge and microwave, and found the location convenient. The hot and cold showers were a highlight for you, and that's great to hear. Sorry to hear you experienced some internet downtime, but appreciate your patience as our team worked to resolve the issue. We look forward to welcoming you back! Regards, Sea Shell Palms
Dear Cassandra, Thank you for your kind words about our place and staff! We're glad you appreciated the room amenities, like the fridge and microwave, and found the location convenient. The hot and cold showers were a highlight for you… Show more
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewDear Shannon, We're happy to know that our accommodation exceeded your expectations. We look forward to welcoming you back soon! Regards, Sea Shell Palms
Reviewed: 9 June 2025 · Stayed in May 2025
Verified reviewEverything is OK with my stayed there I love it in a way the room was really nice ☺️ and the breakfast omg I live it buuuttttt the was very very haunted I could sleep I was so afraid 😨 😱 it was a man trying to have sex with me you guys meed to do something about that room otherwise from day I love ❤️ it there
I was torment there
Dear catwalk, Thank you for sharing your feedback about your recent stay with us. We're glad you enjoyed certain aspects of your stay, such as the room. However, we're deeply sorry to hear that you had a distressing experience that made you feel uncomfortable and afraid. We take all feedback seriously and would like to investigate this matter further. Could you please provide more details or contact us directly so we can better understand the situation and take appropriate action? Your safety and comfort are our top priorities. Regards, Sea Shell Palms
Dear catwalk, Thank you for sharing your feedback about your recent stay with us. We're glad you enjoyed certain aspects of your stay, such as the room. However, we're deeply sorry to hear that you had a distressing experience that made yo… Show more
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewReviewed: 6 June 2025 · Stayed in June 2025
Verified reviewPlace is quiet and the room is clean
The shower need fixing
Dear Chantall, Thank you for your feedback! We're glad you found the place quiet and the room clean. Sorry to hear the shower needed fixing - we'll make sure to address the issue promptly. Your input surely helps us improve our facilities. Regards, Sea Shell Palms
Dear Chantall, Thank you for your feedback! We're glad you found the place quiet and the room clean. Sorry to hear the shower needed fixing - we'll make sure to address the issue promptly. Your input surely helps us improve our facilities.… Show more
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewGreat breakfast and location to supermarket, restaurant, ice cream shop, beaches, Ocho Rios town and many other amenities. The setting of the room was great and a lovely pool. Friendly staff
The beds were very firm, I prefer a softer bed
Hi there, Thank you for your wonderful review! We're thrilled you enjoyed the breakfast, location, room setting, and pool. Our friendly staff are happy to hear they made your stay special. Sorry that the beds were too firm for your liking; we'll take your feedback into consideration for future improvements. We hope to welcome you back and provide a perfect stay next time! Regards, Sea Shell Palms
Hi there, Thank you for your wonderful review! We're thrilled you enjoyed the breakfast, location, room setting, and pool. Our friendly staff are happy to hear they made your stay special. Sorry that the beds were too firm for your liking;… Show more
Reviewed: 11 May 2025 · Stayed in April 2025
Verified reviewOur clients like that the space and staff was great was comfortable.
Our clients didn't like that the bathroom had alot of stains and the shower curtain was uncleaned.
Dear BigDtours, Thank you for your feedback! We're glad you and your clients enjoyed the space and our staff's service. Sorry to hear about the bathroom issues; cleanliness is our top priority. We'll investigate and ensure our bathrooms meet our high standards. We appreciate your input and hope to welcome your clients again soon. Regards, Sea Shell Palms
Dear BigDtours, Thank you for your feedback! We're glad you and your clients enjoyed the space and our staff's service. Sorry to hear about the bathroom issues; cleanliness is our top priority. We'll investigate and ensure our bathrooms m… Show more
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 24 April 2025 · Stayed in April 2025
Verified reviewReviewed: 20 April 2025 · Stayed in March 2025
Verified reviewThe staff, the comfort
The pool was not open