For the price I didn't have that wow factor. The rooms were small and the shower head needed to be replaced. The wait for the food in the restaurants was very long, but the food was good.

I breakfast was average the dining area was good with the exception of the birds flying around.

Stayed in May 2024

Water access is limited due to many boats, only one section is mostly clear of sea grass, and all swimming areas only go to hip level. Photography staff was very pushy when trying to sell the photoshoot. Had to say no multiple times, to multiple staff members. Service at some dinner restaurants was very slow. When the main pool has a party, it is difficult to find a quiet space anywhere on the beach.

Breakfast and lunch buffet, cocktails were great and varied. View on the beach and number of sun beds. Room was great, plenty of space and cleaned daily Easy access to snorkeling and other water activities..

Stayed in December 2023

The room was dark and door opened up to a walkway so couldnt really open windows without giving up privacy to people walking by. I would recommend getting an oceanfront room if available. Initially during check in there was an issue with placing a hold on our credit card due to an issue on the resorts end. Reception thought this was due to issues with my bank, however after trying and failing with my bank on the phone plus trying two other different credit cards we just didn't provide a hold for our stay without any issues.

We loved the beach and lowkey vibe of Negril. Restaurants had great food, lots of bars around the place to get a drink and staff were generally very friendly and happy to help

Stayed in September 2023

What we didn't like was the aggressive sales tactics of the staff, for taking phots and booking the next trip. The final night before we left as we were ATTEMPTING to relax before dinner they called us AT LEAST 6 time back to back (not kidding, we were literally like WTF is happening), both the photo studio and the travel desk person. I mean come on, maybe I haven't paid for the next trip but guess what I did pay for this one so I don't know why you think its your right to harass me. Very annoying. VERY. ANNOYING.

The resort is very nice and the staff is very nice, food was good.

Stayed in September 2023

The staff seemed inconvenienced often when our group of 8 wanted to eat. We were very patient but they were not. The resort was run down and outdated. Our air-conditioning shut off in the middle of the night and that required maintenance to come reset it. Additionally, there was lots of condensation on our bathroom ceiling since they have no way to ahit the bathroom window. It's open/screened in, but open, and the air temps mixed from outside to our colder room. That also created condensation on the outside of our front door and kept deactivating our key cards (no, it wasn't from our cell phones). Overall, I was dissatisfied with how much I paid and got in return.

Pool and activities

Stayed in August 2023

Food selection and quality very average Staff not all friendly Very far from Montego bay airport

Great beach

Stayed in June 2025

Nothing

Everything was perfect! The cleanliness the food the staff i can go on for days. They are so welcoming and want you to enjoy the beauty of their island

Stayed in December 2023

The beds were pretty uncomfortable

Everyone we met were so friendly and eager to help with anything we need. The beach was beautiful and resort was very well kept.

Stayed in September 2023

really nothing everything was excellent

hotel was right at the beach which was very clean and well kept perfect location

Stayed in May 2023

Booking.com website advertises Caribbean Luxury Honeymoon Room. This ties in with the site map and we booked. In fact this section is being rebuilt so we did not get the room we thought. To compound matters we were allocated room 5352 right next to the building site, man with hammer next to our balcony greeted us.There was also a cracked sink in the bathroom. After 2 complaints we were moved and told we were in a Honeymoon suite but not according to the site map. This room also had a cracked sink and we we assured that all these rooms had cracked sinks. There are birds flying around the restaurant, especially at breakfast, some ladies were frightened and one bird stole a sausage from a man's plate! The staff just seem to ignore this unhygienic problem. There seems no onsite supervision e.g. we were having lunch at about 2 pm in the main restaurant and staff started to move tables and chairs right past our table, this stopped after a complaint. On another occasion, having eventually found unreserved sun beds a man with a leaf blower came along the path behind, it was 3pm...a really good customer experience! Other minor problems, tea bags not replaced, several requests necessary to get water replaced in fridge, ice machines not working, water cut off in the block we were in on a couple of occasions. I could go on.

Location and beach is excellent. Staff generally friendly and tried to help.

Stayed in March 2023

water sports

Stayed in March 2023

Only negatives… room I booked was supposed to have a balcony. It did not. The food was not the best here. It wasn’t bad at all, food just not chef quality and a little under seasoned typically. Also kept running out of things (fish sandwich, etc. but that must be challenging on an island.

Best location every! Love the layut of this property on fabulous Negril beach… not too big and not too small. This is truly the perfect size resort for my husband and I. We got married there and all the staff made the entire event stress-free. They held us by the hand and it was perfect… can’t wait to come back here! It is now “our” place.

Stayed in January 2023

Where you swim in the sea in Sandals had seaweed so it wasn't too comfortable barefoot. The sister family resort - Beaches hotel (30m walk) didn't have the seaweed so we swam there a couple of times

Staff were wonderful and eager to help and cater to us. Clive from the front desk in particular was fantastic, fulfilled our wishes to upgrade rooms better than expected, after we asked him to look into it! Location and the beach was great Loads of bars and restaurants

Stayed in January 2023

The service, phone did not work for 48 hours, the attitude of some of the staff, the lack of activities.

The food, the bed & the beach.

Stayed in December 2022

It was a shame they were renovating

Location, staff, all inclusive aspect, activities

Stayed in November 2022

There are no comments available for this review

Stayed in July 2025

There are no comments available for this review

Stayed in May 2025

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Stayed in August 2024

There are no comments available for this review

Stayed in November 2022

There are no comments available for this review

Stayed in April 2025

There are no comments available for this review

Stayed in December 2022

There are no comments available for this review

Stayed in December 2022