Took a while before we got our room and Check in is at 3pm didn't get room until 5pm

The location ,the staffs they were great very welcoming also the food it was just amazing

Stayed in August 2025

The time I had to wait for a room is crazily insane,, the bathroom flood out in the morning, telephone in the room don’t work and they took forever to get to the room to deal with the flooding.

The location was good

Stayed in July 2025

The customer service was terrible. Only a sheet is provided as bedding and it took hours and repeated requests to get a blanket. The public areas are crowded and noisy.

The view from the room was absolutely stunning. The room was spacious, quiet and very clean. The food was varied and yummy. Conveniently close to the airport.

Stayed in July 2025

Dining and bar staff was not friendly. The food was terrible

View

Stayed in July 2025

Check in process was very bad. First of all we arrived early so we were asked to wait to 3pm. Then it took 2-3 hours to get a room assigned. This is a ridiculous amount of time to just hang around especially if you’ve had a long flight.

All-inclusive. Great location close to the airport. Friendly staff. Food was great, plenty to choose from. Tracks and records restaurant nearby.

Stayed in June 2025

Over 2 hours to be assigned a room.

The Jerk Chicken

Stayed in July 2025

The service in the dining room could be better,I had to sit and wait over five minutes to get utensils on more than one occasion.

I came to relax and I was relaxed I didn't have room in my stomach to accommodate food, I had a lot to choose from.

Stayed in June 2025

What i didn't like was the reception staff wasn't very informative on my arrival. The hotel is part of another hotel and wasn't informed that the entertainment at night was in that part of the hotel. Also, I didn't have hot water for 2 days as there was something wrong with their boiler, which they could have informed me off, on arrival.

What i like is that it was close to the airport and on the main road. Easy excess to shops.

Stayed in June 2025

The main restaurant staff , especially the breakfast staff was rude and very inpatient. They need to have a smile on their face and act like they want to be at work

The beach is the best !! One of the best locations on Montego Bay

Stayed in June 2025

Had to get a new room, two times. First we needed three beds, they only gave us two. Secondly, we did not have any A/C for two days, in Jamaica!!! Also, it was hard to get our towels replaced. Towels were not replaced when the room was cleaned. That was not the fault of the staff, cleaning of the laundry is outsourced to another company, they were always late returning the towels.

The staff was nice , helpful, and friendly. The breakfast menu was good, lunch and dinner could have been better. The ocean view from our room was beautiful. The beach and pool area were clean. Safety is a priority for the hotel. Guests must sign in and out as they come and go.

Stayed in June 2025

The food was basic and not very tasty.

Friendly helpful staff

Stayed in June 2025

We arrived at the property at 5:30 pm and our room was not ready for check in until sometime after 7pm. The food could have been a lot better( not a lot of flavor). Much of the food tasted like it was previously frozen. We didn’t have all of the amenities in our room as described (hand towels, bath mat, iron) we asked but never received these. There was no internal lock on our room door and no do not disturb sign, no way to keep people from entering our room without our permission. The room is very dated.

The facility was nicely decorated and was clean. The staff were very friendly and helpful. The location was great and parking was good.

Stayed in June 2025

We didn’t have hot water that’s sucks

The beach and the food and entertainment

Stayed in June 2025

no wash cloths, no face towels, sharp edged furniture, no second cover on bed. no water in room on checkin. cheap little signs by ligbt switchws. very basic decor. weird checking and record keeping (delays, no name,) smoke detector damaged. One glass seemed used when I first came into tbe room.

Nice beach staff were polite and friendly. nice lobby seating.

Stayed in June 2025

I didn’t like the check in process it honestly felt predatory. The rooms also weren’t ready on time! I don’t like that the meals are limited and no restaurants or room serves of any sort. Also the resort had to wash clothes. The staff wasn’t so friendly

I liked the location and the cleanliness of the rooms. The beach is great along with majority of the views.

Stayed in June 2025

The staff was not friendly and you guys barely have food options, we had to be walking up and down for forks as well as no one wanted to serve ice cream

The room was good.

Stayed in June 2025

I think it could be a little be more kid friendly with the provision of a slide. The entrance need to have a more wow factor welcoming the guest as this is the first point of contact. The staff were very friendly, service could be better in the buffet area regardless of being understaffed. It took us a while to get a few place to eat. In this case all hands should be on deck to alleviate the issue. It need signs to tell you where things are . We had to be asking

Loved the room, and the view from there was breath taking. Entertainment was top teir all around And I like the fact that we could go on the other property . Overall for a smaller property it served its purpose of providing some fun filled days.

Stayed in June 2025

Accommodation doesn’t provide bath rags and your not informed before checking in, bar doesn’t come with a drink menu so I wasn’t sure of drinks to get, not a lot of activities or entertainment, they have an activities list but never does the things on the list

Very good location, food was ok, kinda disappointed about the meals has it would always finish very early e.g breakfast would always finish by 9am without being topped up or replace with other Jamaican dishes once finished then that’s it only eggs and bacon would be available, room was nice but the ac kept making a very annoying sound once on, very nice view, pool and beach was amazing

Stayed in May 2025

Beach is wonderful

Stayed in May 2025

No taxi stand, staff tries to call their local friends for all suggestions instead of referring a reputable driver, merchant or restaurant.

Very good for the price and good entertainment.

Stayed in May 2025

Saturday evening dinner was a disaster with us having to stand in buffet line waiting to get dishes for dinner. We had to use the same towels for the entire stay. They need new towels.

Breakfast was great

Stayed in May 2025

I had to wait about an hour to get to a room and receive a key.

Entertainment and the food

Stayed in May 2025

I’ll start by saying that I left a few dollars on the desk under some receipts and personal stuff and cleaning personal took them (not a big amount but still). When I let reception know, not even an apology or we will look into it, they said: she probably thought it was a tip. WHAT!? I didn’t want her to get into trouble but response from the hotel was terrible. Hotel is ok. Spacious room, great food and drinks. Nice beach (thought not enough chairs for all guests). Good views. Good price for Jamaica but you get what you pay for.

Stayed in February 2025

A 4 star resort that delivered

Stayed in April 2025