Spacious, could take advantage of that more. Like benches or seats in open spaces for private sitting. Bathtub in room was dated. Finding info wasn't easily accessible..ie. the QR code should be posted in each room. Food in buffet was average, and the scrambled eggs was unbelievable bad.

Spacious, clean, wide selection in Buffet and spread out to avoid congestion.

Stayed in August 2025

Not many choices

Breakfast was ok

Stayed in August 2025

Dinner could have been better. Not as much Jamaica options as expected.

Breakfast and lunch options were great.

Stayed in July 2025

The length of time it took to check in far too long

Excellent choice

Stayed in June 2025

The beds are bland

The view from my balcony was excellent

Stayed in July 2025

Power was lost for a few hours

The Waterpark was awesome and they gave me cake and champagne for my birthday

Stayed in July 2025

Lazy pool could be cleaner

Good

Stayed in June 2025

Outdated room, and room was not thoroughly cleaned when we checked in. Upon arrival I noticed what looked like dust in the table and I swept my finger and sure enough I was able to confirm it. Tables and countertops in the bathroom were dusty. I always travel with Lysol and disinfect so I cleaned it the best I could.

Friendly staff, different dinning options.

Stayed in June 2025

The rooms were pretty outdated. The closet door is worn down. The tub drained slowly and so did the sink. There are no instructions on how to use the electrical outlets. The lamps in the room were extremely dusty and the iron was also dusty. It also took an extremely long time to speak with front desk. There are 5 stations but only two stations were being used so the wait was long. They also didn’t do a great job at advertising activities being done. Although the Hotel website/app tells you, it is a little annoying that I have to stop and check the website to know what is happening for the day.

The property itself was great! Staff was great and we loved how easy it was to access food and drinks. We appreciated the Mother’s Day brunch that was set up and the entertainment on Saturday night.

Stayed in May 2025

Too long wait at the check In counter . Not being able to take out my last meal at lunchtime.

The food was great as usual. It's my 4th time being at Hylton. I always look forward to spending my anniversary getaway here. We thought of getting another hotel, but we preferred to settle for what we know rather than try another hotel and end up getting lower standard service. The rooms and facilities were clean, . I will still go back to this hotel though. I hope to visit with a group next trip..

Stayed in May 2025

However, the hotel is very noisy, with constant disturbance throughout the premises, particularly around the pool area, though the noise spreads everywhere. The excessively loud music is unnecessary and disruptive to guests who prefer a more peaceful environment. Additionally, the presence of seaweed in the water makes swimming unpleasant. The behaviour of the staff is at times difficult to understand, especially in the restaurants. We had an unpleasant experience in particular at the Rum Factory, where the staff were bossy and unfriendly. Furthermore, tips were expected everywhere, which made us feel uncomfortable.

The location of the hotel is pleasant, just 15 minutes from the airport. The restaurants offer tasty food and mostly good service.

Stayed in April 2025

The bed and the pillows kinda smell of urine

The foods are excellent, especially the baked fish, shave ice long time don't eat any it was good to remember some of my childhood, the the corner where the Easter kitchen set up

Stayed in April 2025

Rooms were old fashioned, especially for the showers. For an all inclusive hotel alot of the items had to paid for separately. Why wasn't room service free and wasn't the hot tube/pool hot?

Excellent staff

Stayed in April 2025

the work desk in the room wasn't comfortable. i selected a sea view room, but I felt deceived by what I got. it was barely visible.

The food was great. i didn't expect this. i have been accustomed to bland-tasting food from resorts, but these dishes were spicy and tasty.

Stayed in April 2025

The fact that I paid my money and there were still some restrictions.

Like that the place is always clean and food and drinks are always readily available

Stayed in April 2025

To use the lazy river and long water slide you need an inflatable tube. The hotel provides them, but numbers are limited. Guests hoard the tubes all day, so if you don't get lucky enough to grab one there's no way you can enjoy those fun activities. Would highly suggest the hotel add tubes or find a way to share them better. The pre-check-in experience wasn't great. I had to call 5 times to arrange transport from the airport to the hotel. My calls would just ring unanswered, or bounce between reception and the concierge desk. When I got through I was told to try by email, but then my emails went unanswered. The hotel really needs more staff to handle communication with arriving guests. Also when we arrived, the check-in line was really long and slow. When you have young kids who are tired after a long flight that makes for a painful start to the vacation. More staff at reception would help.

Once we arrived and were checked in, the experience was great. Beach had some seaweed but was overall quite nice. We also enjoyed the pool, lazy river, and water slides. Food was good. Staff were exceptionally friendly and helpful. For example, we accidentally dropped something off the balcony onto the roof of the hotel lobby. We informed a staff member and they quickly connected us with a security person who went out of his way to get access to the roof and retrieve our item. Weather was lovely and overall we had a really enjoyable vacation.

Stayed in April 2025

Food was generally lacking in appropriate seasoning. Not very tasty for us who are familiar with foods / meats properly seasoned. Staff eg female at jerk center and persons in coffee shop was unfriendly . Did not receive the birthday token promised when information was shared about my reason for vist

friendly staff in buffet dining area eg. Racquel . very professional and friendly.

Stayed in February 2025

Slightly dated but excellent for the value.

Amazing location, good food and comfortable stay for the family. We were so worried about the reviews and were left positively surprised. We travelled with a 2 year old. There is so much to do for kids and adults of all ages.

Stayed in February 2025

The beach was very small area that was a bit dirty. I imagined walking on a nice sandy beach; it wasn't very nice. I also didn't like that the taxis to go anywhere were very expensive.

Beautiful room and the food was overall very good.

Stayed in February 2025

The rooms were nasty! Bathrooms too small to open and close if you don't step in the corner . The whole room needs updating too. Not clean to my American standards. But the grounds were beautiful

The pools and water park were beautiful amazing and enjoyable

Stayed in February 2025

Food not that good, and too spicy

The amability of the staff

Stayed in February 2025

The food was excellent the lazy river was excellent

Stayed in January 2025

The buffet food.

I love the location. The staff was excellent except the one of the older ladies with glasses working at the photo shop she was rude. The restaurants on the property were ok, but the buffet food lack flavor and was not good.

Stayed in January 2025

They said they had a room and didn't. we had to wait for it to be ready by 3 hours

It took forever for our room to be ready. The desk clerk was exceptional in helping . She was extremely kind

Stayed in January 2025