Reviews of Riu Reggae - Adults Only - All Inclusive 5 stars
Rose Hall - Ironshore P.O. Mahoe Bay, Montego Bay, Jamaica
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewIt’s close to the airport (pro and con). The staff was nice and friendly, especially the entertainment staff.
It’s definitely a party vibe. This resort is best for those that are looking for a good time. Also needs more food options. The offerings were quite limited, which gets boring after awhile. Drinks need to be stronger.
Dear Yvette, Thank you for choosing our hotel and for taking the time to share your experience with us. We are very sorry to read about your disappointment with your stay at our establishment. Your input will be considered and forwarded to the relevant teams. When booking our hotels, we always recommend guests to check the official RIU website for accurate details on our properties, rooms and services. Of course, our international RIU call center is at your disposal and can assist you in choosing accommodation that will meet your needs for an ideal vacation. In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants are offering a great range of food options. We are sorry to learn that our offered variety did not fulfil your expectations. We would love to have the opportunity to welcome you in the future and provide you with a superior experience. Cordially, Hotel Riu Reggae Online Reputation Manager
Dear Yvette, Thank you for choosing our hotel and for taking the time to share your experience with us. We are very sorry to read about your disappointment with your stay at our establishment. Your input will be considered and forwarded t… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe staff was nice
Dear guest, It is so nice to learn we are doing a good job and it is appreciated by our wonderful guests. And it is fantastic to read you had a nice stay. Looking forward to welcoming you soon. Loving Greetings, Hotel Riu Reggae Online Reputation Manager
Dear guest, It is so nice to learn we are doing a good job and it is appreciated by our wonderful guests. And it is fantastic to read you had a nice stay. Looking forward to welcoming you soon. Loving Greetings, Hotel Riu Reggae Online… Show more
Reviewed: 26 August 2025 · Stayed in June 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe food the workers were very nice I loved the food areas and workers very clean and friendly
Entertainment should go later so folks will not have to walk over to Montego Bay otherwise I really enjoyed my stay as usual
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewAppreciate the fruits and the beautiful ambiance
Didn’t like the food
Dear Dion, We truly appreciate you taking the time to review us. However, we are saddened to hear that we did not meet your expectations this time. We are sorry to learn that we were not able to completely satisfy your culinary wishes with our wide selection of dishes. We can assure you that we strive to improve our service daily in order to offer all our guests in house and future guests a pleasant stay. Certainly, we will share your opinion to our Chef and Maître D'. It would be a pleasure for us to welcome you back. Sincerely, Hotel Riu Reggae Online Reputation Manager
Dear Dion, We truly appreciate you taking the time to review us. However, we are saddened to hear that we did not meet your expectations this time. We are sorry to learn that we were not able to completely satisfy your culinary wishes w… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewI loved the beach.
I was located in a room by the generator, one day it was making a loud noise all day I could not sit on my balcony because the noise was so loud it felt it was damaging my ears. No compensation or apologies. I did not like the fact that there was only one lift. My mom really struggled with the stairs. The entertainment need improving. The air conditioning system could be updated. The was no shade umbrella available on the beach area only by the swimming pool. Very disappointing as we like to be on the beach. But it was too hot to sit on the beach without shade. We paid for all inclusive. But every member of staff are looking to be tipped due to them being under paid. The amount I paid I should not have to feel you have to pay for the staff. It really sad because if we cannot tip you can visible see the staff upset. The hotel get way to much money to be encouraging you staff get tip from guest. Just pay them better. This actually made me not want to use a RIU again. The amount they pay staff it modern day slavery. The room curtains and nets need changing. My drinks in my room was not topped up every twos days. There was a few times my room was not topped up.
Dear Kizzsandra, Thank you for sharing your experience with us. It is saddening to read you weren't completely happy with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service to make your stay memorable. In regards to the room, our guestrooms do vary in size and layout, we do apologize that it fell short of your expectations. Much to our regret we must underline that when a reservation has been made with your reservation channel, we cannot deal with it directly. We have no authority over their terms and conditions. It is through your reservation channel that we can review what happened and give you an appropriate response. We will share all your feedback with our management team for a proper follow up. Best Regards, Hotel Riu Reggae Online Reputation Manager
Dear Kizzsandra, Thank you for sharing your experience with us. It is saddening to read you weren't completely happy with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLoved everything
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewEverything! The bed was very comfortable and the food was delicious 😋. Oh, the staff was a 10/10. Very friendly, they make you feel like your family 🙂
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewFood was good the entertainment was everything the lady with the red wig that was dancing in singing she was very welcoming love her spirit the man that can dance is butt off forgot name a new dance with braids he was did a awesome job and very, very, very welcoming.
Everything was on point
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe water I guess
Horrible service, staff rude ass hell the rooms and property are so dirty it doesn’t make sense , food is crap , drinks crap , but the worst part is all rude staff is it’s disgusting if they hate the job quit
Dear guest, Thank you very much for staying with us. We appreciate you took the time to leave your impressions regarding your recent stay with us. We are truly saddened to read that despite our best efforts, we were unable to fulfil your wishes and you did not find anything positive about our hotel. Your review will be revised further. Best Regards, Hotel Riu Reggae Online Reputation Manager
Dear guest, Thank you very much for staying with us. We appreciate you took the time to leave your impressions regarding your recent stay with us. We are truly saddened to read that despite our best efforts, we were unable to fulfil you… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe hospitality .The front desk clerk Genove( I hope I’m spelling that right )was exceptional
Dear guest, We strive to make all of our guests feel welcome and relaxed during their time with us. Thank you very much! It is fantastic to learn that our team could accommodate your needs and assist you in any way possible. We very much look forward to seeing you again! Kindest Greetings :) Hotel Riu Reggae Online Reputation Manager
Dear guest, We strive to make all of our guests feel welcome and relaxed during their time with us. Thank you very much! It is fantastic to learn that our team could accommodate your needs and assist you in any way possible. We very m… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewFood and accommodation a well a the staff was amazing
Nothing much
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewThe view was beautiful, the food was ok, everyone was friendly and very helpful.
but the smell of our room smelled like severe Mildew, every room on the first floor behind the front desk and lobby area had the smell. You could smell it as soon as everyone opened their doors, a very hard smell to shake. For it to be an all inclusive ADULTS ONLY there wasn’t enough entertainment, the pool closed way too early! It should be open until at least 10pm as it is only about 2 feet, there is no lifeguard necessary as no one can drown In that. I would’ve loved an on site jacuzzi. Also if you wanted to party you had to walk to the other resort which isn’t far but there are stray dogs on the property roaming as well. The food closes early as well and there are only stale nachos and pizza left out all night to grab after about 9 there is nothing to eat.
Dear guest, We're extremely grateful for the time you took to rate us. We regret that your recent experience wasn't up to your expectations. Humidity is something very typical of a tropical climate and our internal system is created to mitigate this. It is a shame that, in spite of our efforts, we failed to live up to your expectations and could not remedy this situation. Regarding the entertainment, we will share your comments with the corresponding departments. It is very important for us that our guests enjoy their stay with us, whether they wish to engage in the activities arranged by our team or they only prefer to relax. We are sorry that the pool closing time was not as you expected. Due to the amount of guests and the sizes of our pools we need to close at this time in order to guarantee a deep clean which is done during the night time. This is to assure the hygiene and quality of our pools. We are actively participating with CANDI an international welfare organization that is dedicated to the care of stray dogs and cats. Their mission is to save the lives of stray cats and dogs through advocacy, education and humane, sustainable population management programs supported and funded by the tourism industry, and compassionate travellers. It would be a pleasure to welcome you back to our establishment. Sincerely, Hotel Riu Reggae Online Reputation Manager
Dear guest, We're extremely grateful for the time you took to rate us. We regret that your recent experience wasn't up to your expectations. Humidity is something very typical of a tropical climate and our internal system is created to… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewEverything about the hotel
Everything about the hotel
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewEverything
Nothing
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewI love the entertainment every night. The food was pretty good. The employees were very nice and helpful. The pools were kept clean. The beach area was nice and clean.
We had one problem our daughter’s first floor room (room 85)smelled of sewage, but once we told the front desk, they moved them to another room the next day. They were very accommodating. Then our room on the first floor about the fifth night started to smell of the same sewage but not as strong (room 84.) we only had one more night stay so we just dealt with it. I hope this is a problem they can fix. It is one that they know about because they tried to cover up the smell with a lot of spray outside of this. Everything else was amazing.
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe property & staff were amazing!!!! The room was great. Mini bar stayed stacked, ugh it was great. The pools were lots of fun, on & offsite parties.
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewIt was close to everything
Unfortunately, our experience at this hotel was disappointing. The property felt quite dated, and most of the staff interactions were unfriendly—though I will say the pool staff was the one bright spot and very pleasant. We also dealt with a recurring ant problem in our room, despite not having any food inside. It took multiple calls—sometimes three or more a day—before anyone addressed the issue. The food was repetitive and lacked flavor, which made dining feel more like a chore than a treat. Overall, I would not recommend staying here based on our experience.
Dear Jessica, Thank you very much for staying with us and for sharing your review. We are very sorry to read that the experience was not memorable. We are truly saddened to read that despite the efforts of our team and the goodwill of our staff, we were unable to fulfil your wishes and you did not find anything positive about our hotel. The management will be informed for further acknowledgement. Best Regards, Hotel Riu Reggae Online Reputation Manager
Dear Jessica, Thank you very much for staying with us and for sharing your review. We are very sorry to read that the experience was not memorable. We are truly saddened to read that despite the efforts of our team and the goodwill of o… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewExcellent
.
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewI loved the food and the staff services Everyone was very friendly and accommodating
The liquor was not great it was watered down and they didn’t have top shelf Too many fruity drinks not my forte but it was good for others
Dear Iris, It is wonderful to learn that you liked your stay. Thank you very much for your positive evaluation, nonetheless, your comment will be shared. We will be thrilled to host you again. Warmest Regards, Hotel RIU Reggae Online Reputation Manager
Dear Iris, It is wonderful to learn that you liked your stay. Thank you very much for your positive evaluation, nonetheless, your comment will be shared. We will be thrilled to host you again. Warmest Regards, Hotel RIU Reggae Online R… Show more