Reviews of Riu Ocho Rios - All Inclusive 5 stars
P.O.Box 4442 · Mammee Bay - St.Ann · Ocho Rios - Jamaica, 555 Ocho Rios, Jamaica
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewI liked the variety of food options
The front desk staff were not as helpful to my situation and made me pay full price for a child stay that was suppose to be free. The alcoholic drinks were too watery
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewFood was delicious. Facilities had many different activities - i used the gym, water park and beach. Staff was welcoming and kind. Would highly recommend and I would stay again.
The TV did not work. The netflix and youtube apps were not working. and the cable was not working either. The buffet hall for breakfast opened a bit late - would have love fruits earlier than 7am. The gym was a bit small.
Dear Stephanie, We are delighted to read our staff made your visit memorable. And we deeply appreciate your compliments. Thank you very much! Your remarks will be shared for further acknowledgement. Looking forward to seeing you again very soon. Kindest Greetings, Hotel Riu Ocho Ríos Online Reputation Manager
Dear Stephanie, We are delighted to read our staff made your visit memorable. And we deeply appreciate your compliments. Thank you very much! Your remarks will be shared for further acknowledgement. Looking forward to seeing you again … Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe food was good as usual. Staff friendly and helpful. Rooms clean and comfortable. Riu is home away from home plus more. I enjoyed most of the evening entertainment.
I didn't like that the lines in the buffet restaurant were so long that it took a long time in the mornings to get an omelet and intended evenings for some jamaican food like oxtail.
Dear guest, It is wonderful to learn about your evaluation and we are very much looking forward to having you again for another good experience. Thank you very much. Your comments will be shared. Kindest wishes, Hotel Riu Ocho Ríos Online Reputation Manager
Dear guest, It is wonderful to learn about your evaluation and we are very much looking forward to having you again for another good experience. Thank you very much. Your comments will be shared. Kindest wishes, Hotel Riu Ocho Ríos On… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe view The Food
The service my room and no quick response to my needs.
Dear Yoni, Thank you for sharing your experience with us. It is saddening to read you weren't completely happy with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service to make your stay memorable. We will share all your feedback with our management team for a proper follow up. Best Regards, Hotel Riu Ocho Ríos Online Reputation Manager
Dear Yoni, Thank you for sharing your experience with us. It is saddening to read you weren't completely happy with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service to ma… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe location of the hotel was perfect the staff was very friendly. The Hotel was clean inside and out.
The three restaurants that they had that you had to make reservation for, the menu was limited. We ate most of our meals at the buffet. I also booked the suite and it had no common area just the two bedrooms so the family couldn't sit together when you walk into the sweet you're in one bedroom there's no living room chairs and when you go through the door the second bedroom so there's no common area to hang out (no living room)
Dear guest, Thank you for sharing your good evaluation and being our guest. It is saddening to read you weren't completely happy with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service to make your stay memorable. We will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience. Best Regards, Hotel Riu Ocho Ríos Online Reputation Manager
Dear guest, Thank you for sharing your good evaluation and being our guest. It is saddening to read you weren't completely happy with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver qua… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewEverything the food, staff, the room, and the location.
I like everything
Dear Joseph, Your words are a real boost for us and a clear indication that we are heading in the right direction. We eagerly await your return to any of our locations to ensure your next experience with us is as rewarding or even more so than the previous one. Kind regards, Hotel Riu Ocho Rios Online Reputation Manager
Dear Joseph, Your words are a real boost for us and a clear indication that we are heading in the right direction. We eagerly await your return to any of our locations to ensure your next experience with us is as rewarding or even more s… Show more
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewIt’s stunningly beautiful, like living in a postcard. Lots of variety and options for food. Entertainment was top notch..especially the nightly shows.
The buffet in the main area is open so flies are free to pitch on the food…better coverage would be more hygienic. I saw guests using their fingers to scrape cheese from a knife meant for community use and another touch bread w his bare (could be germ ridden) hands..closer watch in these areas would be great to maintain healthy food hygiene. As a pescatarian, it would have been great to have fish as am option from the jerk pit.
Dear Bedelia, Thank you for taking the time to write a review of our hotel. We are pleased to hear your positive feedback. Please be assured that we will share your impressions with the corresponding department in order to make adjustments if needed. We hope you visit us again soon so we can offer you another pleasant stay. Kind regards, Hotel Riu Ocho Rios Online Reputation Manager
Dear Bedelia, Thank you for taking the time to write a review of our hotel. We are pleased to hear your positive feedback. Please be assured that we will share your impressions with the corresponding department in order to make adjustm… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewIt took a very long time to check in. After check in the sheets on the bed was wet. There was smoking in the hallways. The room was moldy and had meldrew. The customers service was horrible and the upper management was very uninviting. I went to celebrate my 15th year anniversary and 47th birthday and they did not even acknowledge that at all. The food was horrible.
Dear Adrian, Thank you for taking the time to leave a review about your most recent stay with us. Our policy is to make every attempt to please our guests, and for this reason, please accept our sincerest apologies for not meeting all your expectations. We are truly sorry that you experienced the mentioned issues during your stay with us. Your feedback is very important to us, and we will share your comments with the relevant departments to ensure these areas are thoroughly reviewed for improvement. We hope we have the opportunity to welcome you again. Kind regards, Hotel Riu Ocho Rios Online Reputation Manager
Dear Adrian, Thank you for taking the time to leave a review about your most recent stay with us. Our policy is to make every attempt to please our guests, and for this reason, please accept our sincerest apologies for not meeting all you… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewFood was great, and I got to relax despite all the events planned.
I stay was just a week, I wish I was there longer
Dear Jvawnie, Thank you for taking the time to write a review of our hotel. We are pleased to hear your positive feedback about our staff, as it is a recognition of our daily effort and dedication. We hope you visit us again soon so we can offer you another pleasant stay. Kind regards, Hotel Riu Ocho Rios Online Reputation Manager
Dear Jvawnie, Thank you for taking the time to write a review of our hotel. We are pleased to hear your positive feedback about our staff, as it is a recognition of our daily effort and dedication. We hope you visit us again soon so we… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewSome staff member very gave misguiding infirmatio.
Forced to pay for two reservations. Downgraded reserservation.
Dear Garg, We truly appreciate you taking the time to review us. However, we are saddened to hear that we did not meet your expectations this time. Unfortunately, since your reservation was made through a third party, we cannot manage it directly. This is because we do not have authority over the terms and conditions of these platforms. Therefore, we highly recommend you contact the company where you made your reservation directly for any request. It would be a pleasure for us to welcome you back. Sincerely, Hotel Riu Ocho Rios Online Reputation Manager
Dear Garg, We truly appreciate you taking the time to review us. However, we are saddened to hear that we did not meet your expectations this time. Unfortunately, since your reservation was made through a third party, we cannot manage i… Show more
Reviewed: 9 August 2025 · Stayed in May 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewI was charged for a cancel room. I have sent emails including booking. I'm requested a waiver for the canceled reservation.
Dear Kiman, Unfortunately, since your reservation was made through a third party, we cannot manage it directly. This is because we do not have authority over the terms and conditions of these platforms. Therefore, we highly recommend you contact the company where you made your reservation directly for any request. Kind regards, Hotel Riu Ocho Rios Online Reputation Manager
Dear Kiman, Unfortunately, since your reservation was made through a third party, we cannot manage it directly. This is because we do not have authority over the terms and conditions of these platforms. Therefore, we highly recommend you c… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewEverything
Needs laundry facilities for the client to do laundry. It’s a 72 turn around time to have the service done
Dear Allison, We cannot thank you enough for your outstanding feedback. We feel very lucky, since from all the hotels you chose us and you had a great stay. Thank you very much, Allison :) Waiting for your next visit! Loving wishes, Hotel Riu Ocho Ríos Online Reputation Manager
Dear Allison, We cannot thank you enough for your outstanding feedback. We feel very lucky, since from all the hotels you chose us and you had a great stay. Thank you very much, Allison :) Waiting for your next visit! Loving wishes, H… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewNeed a full refund. My room was flooded
Dear Michael, Unfortunately, since your reservation was made through a third party, we cannot manage it directly. This is because we do not have authority over the terms and conditions of these platforms. Therefore, we highly recommend you contact the company where you made your reservation directly for any request. Kind regards, Hotel Riu Ocho Rios Online Reputation Management
Dear Michael, Unfortunately, since your reservation was made through a third party, we cannot manage it directly. This is because we do not have authority over the terms and conditions of these platforms. Therefore, we highly recommend you… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewClean. Great staff. Good food. Great entertainment
Bad smell at the entrance to the elevator leading to H 1-5th floor
Dear Nancy, Thank you for leaving your comments about our staff and property. We really appreciate it. It is really pleasant to read that you had a nice time. We look forward to seeing you again. Kindest wishes, Hotel RIU Ocho Ríos Online Reputation Manager
Dear Nancy, Thank you for leaving your comments about our staff and property. We really appreciate it. It is really pleasant to read that you had a nice time. We look forward to seeing you again. Kindest wishes, Hotel RIU Ocho Ríos On… Show more