Reviews of Ocean Palms
James Avenue 14, 0000 Ocho Rios, Jamaica
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe room met expectation, however, the booking was for 3 persons and we received 2 bath towels and 2 chairs and had to request a additional roll of tissue before check out as only a partially used one was provided, View was good and breakfast also fair to good
The absence of a towel rack or shelf of any kind in the bathroom
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewRoom was clean. The entrance door to the room need attention. I could look out into the hallway from inside my room. The gap was too wide. The bathroom was ok but the curtain kept touching me while I was showing. They need to use a C-rod so it give more space in shower.
I did not like the location. It looks like in the hood very scary but once we got inside it was very nice.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe staff and the place was very clean,it's actually my second time there.
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewIt was my husband's birthday 🎂. We loved the intimacy, and our room had a great view. The staff responded to our needs. We plan on going back for our anniversary in October.
We did not get the original room we wanted, but the staff did their best and enjoyed ourselves.
Thank you so much for celebrating your husband's birthday with us! 🎂 We're so glad to hear you enjoyed the intimacy of your stay and the beautiful view from your room. While we're sorry we couldn’t provide your originally requested room, we’re happy our team was able to make it right and ensure you had a great experience overall. We truly appreciate your kind words about our staff, and we’re honored that you’re planning to return for your anniversary in October — we look forward to making that visit just as special!
Thank you so much for celebrating your husband's birthday with us! 🎂 We're so glad to hear you enjoyed the intimacy of your stay and the beautiful view from your room. While we're sorry we couldn’t provide your originally reques… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewOne staff member was a little rude didn't know how to really talk to people and I found it unprofessional for me ,but overall it was okay i enjoy the time I spent there
Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed your stay overall and appreciated the time you spent with us. However, we're truly sorry to learn that one of our staff members came across as rude and unprofessional. That’s certainly not the standard we strive for, and we appreciate you bringing it to our attention. We'll be addressing this internally to ensure a better experience for all our guests in the future. We value your feedback and hope to have the opportunity to welcome you back and provide an even better experience next time
Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed your stay overall and appreciated the time you spent with us. However, we're truly sorry to learn that one of our staff members came across a… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewWhile the location is good their's some difficulty finding it for those who are visiting for the first time. The GPS keeps sending us to Moon Palace next door.
Thank you for your feedback! We're glad you liked the location. We understand that GPS directions can sometimes be a bit tricky, especially for first-time visitors. We recommend searching our location by name instead of the address, or using the pin on our official website for the most accurate directions. We're also working on improving signage and updating location data with mapping services. We appreciate your patience and hope to welcome you back soon!
Thank you for your feedback! We're glad you liked the location. We understand that GPS directions can sometimes be a bit tricky, especially for first-time visitors. We recommend searching our location by name instead of the address, or … Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewWas good but we waited little bit too long .
The shrimp pasta really tern me off it wasn't what I was looking for the shrimp did have a raw sent and it never tasted well.
Thank you for taking the time to share your experience. We're glad to hear some aspects of your visit were enjoyable, though we're sorry to hear about the wait time and your disappointment with the shrimp pasta. Your feedback is important, and we’ve shared your comments with our kitchen team to ensure quality and consistency. We’d love the opportunity to make things right. Please don’t hesitate to reach out to us directly if you’d consider giving us another try.
Thank you for taking the time to share your experience. We're glad to hear some aspects of your visit were enjoyable, though we're sorry to hear about the wait time and your disappointment with the shrimp pasta. Your feedback is imp… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewNothing
At the OceanPalm, we did not get any proper parking, the TV or the socket in room 5 was not working, and the water in the room was cold, the pipe for the hot water was not working, the breakfast was POORLY put. Everyone in the breakfast room had to wait upto 30-40 minutes for the food and when we got our meal the tea was cold and we got TANG orange juice as our juice. Never in a million years of my life I got served tang juice for breakfast! Why should you? After eating, I still felt hungry and now I'm eating at a, restaurant with my family. After this experience, I will never allow me and my family to ever show our face to your area ever again because of this experience.
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience at OceanPalm did not meet expectations. What you described regarding the room issues, lack of hot water, and the breakfast service is certainly not the standard we aim to provide. We sincerely apologize for the inconvenience caused to you and your family. Your feedback has been shared with our management and maintenance teams to ensure that these issues are addressed immediately. Our goal is always to offer a comfortable and enjoyable stay, and it’s clear we fell short during your visit. While we understand your frustration, we do hope you might consider giving us another opportunity in the future to make things right.
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience at OceanPalm did not meet expectations. What you described regarding the room issues, lack of hot water, and the breakfast service is certa… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewStaff was great, pool clean and warm Room was great, AC worked
Breakfast and the beach
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewGood food Nice staff
No Chester draws Room very small Not value for money of partial seaveiw room
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewScenery breathtaking, pool fun size,food,atmosphere very quiet, and location simply amazing ,bed was very comfortable also,staff were always smiling and attentive.
Wifi inconsistent, tv was too small,and bathroom fairly too small could use an upgrade,room could use an upgrade also with options of kettle,iron and iron board,mini fridge or hair dryer and a bathroom mat would be good to avoid wet foot prints throughout the room. "Limited parking area even though it can not be help giving the location "
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewThe breakfast was great kudos to the chef he dealt with the egg differently than usual and it was good and the location is excellent to experience the activities on water from chukka etc
I didn't like that there was no chef on the first day we arrived and we wanted to get food as we were in but apparently that was the ultimate missing piece and I did not like that the parking was outside that never felt safe the parking is a main issue as well
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in June 2025
Verified reviewIt was over the shore so I felt calm
It was on a small road that was giving a unsafe vibe
Thank you for sharing your thoughts. We're glad to hear that the calming atmosphere by the shore made a positive impression on you. We understand your concerns about the road leading to the property and will be reviewing ways to improve the sense of safety and comfort for our guests. Your feedback is appreciated and helps us continue to improve.
Thank you for sharing your thoughts. We're glad to hear that the calming atmosphere by the shore made a positive impression on you. We understand your concerns about the road leading to the property and will be reviewing ways to improve… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 3 June 2025 · Stayed in May 2025
Verified reviewFriendly stuff, the waiter who handle breakfast was really kind, even though he could have used a helping hand. Welcoming checking & seamless checking out 😊
The road to the drive in could have been better. But there was parking, do that was great 👍
Thank you so much for your kind words about our waiter! We're glad you felt welcome from check-in to check-out. Sorry to hear the road could be improved - we'll definitely take that feedback on board. Appreciate your review!
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewStaff was excellent.
I paid for front view and I got a side view with a garage.
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewThe breakfast was good and location was quiet and friendly.
Thank you so much for your kind words about our breakfast and location! We're thrilled you enjoyed your stay and found our area quiet and friendly. We look forward to welcoming you back
Reviewed: 27 May 2025 · Stayed in May 2025
Verified review