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Reviews of Ocean Palms

James Avenue 14, 0000 Ocho Rios, Jamaica

#15 of 18 hotels in Ocho Rios

Guests' Choice

Review score

Based on 534 hotel reviews

6.6

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.3

  • Location

    7.0

  • Facilities

    6.7

  • Staff

    8.3

  • Value for money

    6.9

  • Free WiFi

    7.9

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Showing 1 – 25

  • Reviewed: 28 August 2025

    7.0
    The customer service was excellent. The front desk staff was very warm and polite.
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 1 night

    I did not like the location. It looks like in the hood very scary but once we got inside it was very nice.

    Room was clean. The entrance door to the room need attention. I could look out into the hallway from inside my room. The gap was too wide. The bathroom was ok but the curtain kept touching me while I was showing. They need to use a C-rod so it give more space in shower.

    Stayed in August 2025

  • Reviewed: 24 August 2025

    8.0
    Very good
    • Family with young children
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The staff and the place was very clean,it's actually my second time there.

    Stayed in August 2025

  • Reviewed: 24 July 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast and the beach

    Staff was great, pool clean and warm Room was great, AC worked

    Stayed in July 2025

  • Reviewed: 21 July 2025

    8.0
    Expensive
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    No Chester draws Room very small Not value for money of partial seaveiw room

    Good food Nice staff

    Stayed in July 2025

  • Reviewed: 18 July 2025

    8.0
    An escape from the city
    • Leisure trip
    • Couple
    • Deluxe Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Wifi inconsistent, tv was too small,and bathroom fairly too small could use an upgrade,room could use an upgrade also with options of kettle,iron and iron board,mini fridge or hair dryer and a bathroom mat would be good to avoid wet foot prints throughout the room. "Limited parking area even though it can not be help giving the location "

    Scenery breathtaking, pool fun size,food,atmosphere very quiet, and location simply amazing ,bed was very comfortable also,staff were always smiling and attentive.

    Stayed in July 2025

  • Reviewed: 7 April 2025

    8.0
    very good
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted via mobile

    ntn

    the food the room and the staff

    Stayed in April 2025

  • Reviewed: 6 April 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted via mobile

    There was no bathroom mat present. The room light were very poor.

    We checked in after 4 and the front desk person who checked us in was exceptional. She was very understanding, very polite, and made us feel welcome. She went above and beyond to make sure we were comfortable

    Stayed in April 2025

  • Reviewed: 13 March 2025

    7.0
    A peaceful stay with a good breakfast right on the water's edge
    • Leisure trip
    • Solo traveller
    • Deluxe Queen Room
    • Stayed 1 night

    Breakfast was decent but inconsistent, i.e when the chef was off it wasn't as nice and I was given reheated eggs instead of freshly made ones, which were gross. Staff were nice though and the next day, they made them fresh for me again when I requested it. It was hard to book things through staff and it felt as if the offerings for excursions i.e. going to the blue hole or ordering a taxi, were grossly overpriced so I ended up arranging things myself as there are taxis at the end of the road.

    Mattresses were comfy, room was a decent size and comes with a nice view of the sea as well as a mini fridge. Property overall needs modernising and a lick of paint but was OK. Staff are very helpful especially Jodie who took me into town to take out money and go shopping which I appreciated. Breakfast is a good size and the location is on a quiet street in the heart of Ocho Rios near the clocktower.

    Stayed in March 2025

  • Reviewed: 10 March 2025

    7.0
    The ocean view is spectacular. The rooms are accommodating. The rates are manageable overall for loc
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast could have offered more choices. Also I tried to eat healthy therefore some form of seasonal fruits could be served as well. The servings could have been a little more for the protein. There were also noises coming from other properties in the wee hours of the morning which I know you have no control over, and finally I would like more secured parking. Please work on that.

    The staffers were very pleasant, and polite especially, Alex. I would definitely rebook. On another note please indicate that GCT are not included in the prices shown online.

    Stayed in March 2025

  • Reviewed: 27 February 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Both the room and bathroom lacked being equipped..the room needed towels, blankets, a table light ,kettle, cups and a chest of drawers to put clothes in. A table and chairs would have been nice. The bathroom had no face towels ,no soap etc...the staff was very obliging and helpful and the food very good...the parking terrible..one guest's car was broken into one night and a solution must be found for the flooding at the entrance..we had difficulty in getting to our car which had to be parked across the road.

    Stayed in February 2025

  • Reviewed: 22 February 2025

    8.0
    It was comfortable quiet and relaxing
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Limited parking

    Well kept

    Stayed in February 2025

  • Reviewed: 13 February 2025

    6.0
    Overall the stay wasn't bad.
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    As for the room it was three of us ,only two towels.They could as let put two complimentary bottle water.

    Breakfast coffee was cold,milk for the cereal wasn't chill.The omelet was not omeleting.

    Stayed in February 2025

  • Reviewed: 29 January 2025

    6.0
    Was good could be better.
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 2 nights
    • Submitted via mobile

    The room that I book I didn't receive that room.

    Breakfast was good, love the location at the beach front

    Stayed in January 2025

  • Reviewed: 27 January 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights

    ROOM: No Floor Mats (Doors, bedside) ; no small fridge; lack of Bath Towels; BATHROOM: No Bath Mats; Tissue Holder was rather low and below Towel rack; MAIN AREAS: Floors were sometimes wet inside, balcony, walk areas... had to be rather careful lest you slide/fall.

    Breakfast - great Customer Service - great Cleanliness - good View - great Staff - great (pleasant & attentive when approached)

    Stayed in January 2025

  • Reviewed: 20 January 2025

    7.0
    Good
    • Leisure trip
    • People with friends
    • Superior Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Beds were really hard, tv didn’t work, ac remote didn’t work, there were ants in our room, when the managers or owners (not sure which one they were) showed up everything changed from the way the workers were & did their job to the whole vibe. The owners or managers were pretty rude to us. The place was way better before they arrived.

    Beautiful scenery, good food

    Stayed in January 2025

  • Reviewed: 2 January 2025

    6.0
    Pleasant stay
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 3 nights
    • Submitted via mobile

    Very small beach area , nothing in writing to say what was for breakfast so needs something to say what you are eating , only 2 towels on arrival for 4 guests , says parking and only 4 spaces for guests ., the balcony light didn't work

    The location on the sea front , manager and staff very friendly and sorted out the issues we had when we arrived , food was nice but wasn't told before hand that the jamican breakfast cost not included in the free breakfast.

    Stayed in December 2024

  • Reviewed: 30 December 2024

    6.0
    Ocean plams experience
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 5 nights
    • Submitted via mobile

    No activities after 10 and when it rains the front floods which makes access to your vehicle extremely difficult without your feet getting wet . Streets need more lighting for security reasons, wasn't comfortable walking out so I drove most of the times

    Hotel staff was friendly and the rooms was clean. Pool and bar was nice

    Stayed in December 2024

  • Reviewed: 2 December 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 1 night
    • Submitted via mobile

    The parking outside of the venue

    The entire beach/pool area

    Stayed in December 2024

  • Reviewed: 17 September 2024

    8.0
    Ocean Palms was a good place to stay.
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 5 nights
    • Submitted via mobile

    Parking could be awkward when busy, if you want something different for breakfast you’ll have to ask. Difficult to get lunch some days as no chef on duty. No cable TV channels available. Facilities like darts and pool were quite outdated too and couldn’t really be used.

    The view was amazing and the restaurant too, the food was great although limited items from the menu available, more variety is needed for breakfast (hope you like Frosties) Staff were attentive and always helpful

    Stayed in September 2024

  • Reviewed: 14 September 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    No complementary snack or drinks in room only one towels each per guest no face cloth to shower with 2nd time my family stay there will try other hotel next time breakfast could be better big flood at entrance to park car

    Temperature of room nice pool area nice

    Stayed in August 2024

  • Reviewed: 3 September 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Nill

    That fact that it was clean.. friendly staff

    Stayed in August 2024

  • Reviewed: 22 August 2024

    8.0
    A day in the pool
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Maybe the limited amount of meal choices

    The hospitality was warm and welcoming The mixology did a great job in the bar

    Stayed in August 2024

  • Reviewed: 17 July 2024

    8.0
    Room was appropriate for my stay. Lovely staff. Clean, food/breakfast was of high quality and fresh everyday. Have s
    • Leisure trip
    • Solo traveller
    • Standard Room with Full Bed and Fan
    • Stayed 11 nights
    • Submitted via mobile

    Better fans to be provided in rooms with no air conditioners.

    Location is brilliant if you want to experience Ochi as a local. Shops, restaurants, transport and much more are within walking distance. Hotel is lovely with welcoming staff who are very helpful and provide a good service. Management are always available onsite and quick to resolve any issues a guest may have. Amenities are good and food and drinks at the bar are of high quality with fresh ingredients used. On the beach location good for relaxing and enjoying family time.

    Stayed in July 2024

  • Reviewed: 6 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 6 nights
    • Submitted via mobile

    The fridge in the room was noisy Also the water pipes in the Bathroom filling up the toilet was noisy.

    It was quiet

    Stayed in June 2024

Showing 1 – 25

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