The check in process was a complete disaster. I arrived at the property for 3.00pm as per check-in entitlement on 21st August but could not enter my room or receive my keys until 7.00pm that evening due to difficulties in getting the room ready. This means I was deprived of 4 hours of my holiday entitlement. No compensation was given and no explanation as to why the room could not be ready. This was totally unacceptable after travelling for almost 20 hours. A big let down as to what was otherwise a nice stay.

Great selection of restaurants and diverse offering of food to cater for all tastes. Good on site parking facility Welcoming staff

Stayed in August 2025

Pushy staff.

Stayed in August 2025

Room was too cold in the night. The thermostat didn't raise temperature

The restaurants. The pool. The customer service was consistently excellent.

Stayed in August 2025

The beach-it was very rocky on the family side.

Well laid out specifically the restaurants.

Stayed in August 2025

I loved the ambiance and amenities that came with the property

Stayed in June 2025

Limited hours for bowling and family game room, especially during hot summer days. Consider opening earlier. 3 pm is too late. Many guests do not want to be at the beach or pool during the hottest part of the day, so other activities in shade or a/c would be appreciated. Amenities in the Privilege room were less than during my former 3 stays at this property - small things, but which normally sets them apart from other hotels in the same class. Still, we had a nice stay.

Nice property, excellent, excellent staff.

Stayed in July 2025

They don’t really honor anything through booking. I had to pay an additional $1400 to stay there once I arrived because somehow my kids were left off of the reservation. And then when booking put them back on the hotel said that what booking quoted me for it wasn’t enough money to stay there.

Everything.

Stayed in June 2025

N/a

It’s beautiful, staff were warm and welcoming; and the food was delicious

Stayed in June 2025

We took a while to get in the room

The different restaurants and amenities on the property especially the disco room

Stayed in June 2025

Bathroom and toilet area decor was shabby needed finishing properly .

The cleaning staff were on point with everything . The restaurants were lovely a very nice selection .

Stayed in May 2025

I wish the beach was a bit better . The beach water kept receding and you have to be careful of rocks

Beautiful hotel , lovely staff ! The breakfast was great ! I loved the Omlette especially ! Shout out to the dark lady that made the pasta at dinner at the buffet that pasta was amazing I kept coming back for more ! I would visit again .

Stayed in May 2025

I was fully entertained, I really enjoyed the morning pool work out, and I enjoyed the disco club.

Stayed in May 2025

No beach. A stench in the bathroom constantly

Breakfast at Laconda was limited. Food cold. Martha's excellent

Stayed in May 2025

I didn't get house keeping. The floors in the room weren't as clean upon arrival. There were no hooks on the back of the bathroom door or anywhere at all to hang the wet bath towels. The mini fridge could be cooler for the drinks. The shower gel provided is very watery, had to use alot to get it to lather. Also, Mike's coffee shop says they are open until 11pm. My daughter and I went to get hot chocolate at 10:30pm Saturday night and were unable to as the staff said "they close at 11 but have to start packing up from before" which honestly makes no sense. What's the point of saying you are open until 11 if you're going to stop serving half hour or more before? That was very disappointing.

Everything!! The pool, food, room, facilities...everything was great. Met some really nice staff members.

Stayed in May 2025

I was promised a complimentary romantic dinner and I didn’t receive it and the honeymoon banner didn’t go on the door until the morning I was leaving I was really disappointed 😔

The breakfast was excellent 💯

Stayed in May 2025

I come here twice a year. It's always a pleasure I love the entire vibe. Compared to my other stays it's affordable and high quality.

Stayed in May 2025

Food and drinks and pool

Stayed in May 2025

No ice machine, room slightly dated

The food and the staff are very helpful

Stayed in May 2025

The Elevator were a little difficult to find.

The Staff were the Greatest and when I say the Greatest I mean the Greatest.

Stayed in May 2025

Not enough cable channels

I love the view from 5th floor it is so breath Taking also the choices of restaurants

Stayed in April 2025

There could have been a better variety with the food and there is absolutely no real fruit juice offered. As for the room itself it was not bad but I could hear loud noises late in the night which woke me. I wanted to ride the lazy river but each time I went they said they were doing some work there so I should return I ended up didn't getting to ride it.

The breakfast was good. The location is a little distance off the main.

Stayed in April 2025

Some staff was very unprofessional, I could hear staff at my door talking loudly very early in the morning, even when I got up and open the door, they still didn't care. They are always loud, every morning. Also we were only given 1 towel for the stay and u have to go to the towel place to get new 1

Experience was great

Stayed in April 2025

that I didn't get anything in my room for my birthday

I like the environment everyone was friendly

Stayed in April 2025

Room took a little while to be ready.

The view was beautiful. Service with a smile.

Stayed in April 2025