As above.

Looked very good at face value but then I was put in a poorly presented room, not even shown to the room… it’s over there. Things in the room didn’t work. And this was how I was greeted after an almost 40 hour trip, Sydney, San Fran, Miami, Kingston. The duty manager had no interest in my concerns, he remained sitting at the bar,

Stayed in July 2025

I did not like the room that was given as the view to the room walking in was facing a lot of debris. There is no desk or table in the room just a chair and fridge. the back door is not accessible to the pool area and the door is nailed shut with a gap where small animals can fit in. The TV does not work in the Wi-Fi is completely horrible. I could not even confirm my flight details from the room. I would give this room a two star because it was clean. The breakfast options were very little, and the food was served cold .

I like the location of the property as it is in close proximity to the airport.

Stayed in July 2025

Toilet overflowed, fixed 2 twice in 2 days and still broken

The harbour

Stayed in June 2025

Needs renovation. Dirty. Like everywhere in Jamaika. Not clean and not professional trained staff.

It was ok but not more. Needs renovation. Only if you want to stay close to airport. Nothing around.

Stayed in May 2025

I had to ask for hand soap to wash my hands in the bathroom to be delivered. The staff was very nice and did so. Please make sure basic amenities are provided, especially for the price per night. A few more towels should be stocked in the rooms as well.

The location was fantastic. The next time I will join a day trip and go snorkeling. The breakfast was good, that increases the value of the stay coming closer but not quite there for the price a night. Please provide some more gluten free options! I have celiac disease and no choice in the matter of my diet. Thanks!

Stayed in April 2025

Our room were never cleaned the entire 4 nights that we were there. We had no towels even after going to the front desk and placed a request. We had to remove our own trash. Beautiful place but poor staffing.

Not sure about the breakfast. She stated that they are understaffed, hence after waiting for over an hour on day one and day two we leave without placing a breakfast order. Day three they were out of eggs beacon and muffin They only have sussage and toast. No fruits as well.

Stayed in April 2025

Staff very unfriendly. Why did I have to wait for a 3.00 check in, when it was obvious, the rooms were empty?

Location

Stayed in March 2025

Service at the bar

Stayed in March 2025

Faded grandeur. Nice location but very tired.

Near the airport

Stayed in February 2025

Great location near the airport. The bar is where they filmed a scene from doctor no. The whole place clearly was a great hotel but hasn’t had much of an update in years. Still a decent stop for 1 night by the airport.

Stayed in February 2025

The bathtub in the room was rusting, there was no phone in the room to communicate with front desk. We had to ask for the Wi-Fi password, the orientation of the room was a little awkward with the tv being so far away from the bed. We had to ask for blankets. If possible could there be a Jamaican price list, I find it to be quite unfair having to pay in USD when I’m a Jamaican citizen who works JMD.

Breakfast was good, it was a little cold but good. Love that we could sit right on the sea side.

Stayed in February 2025

Cracked and broken tiles in bathroom. No glass in room

Good location for early morning transfer to airport. Dinner was good Great rum punch

Stayed in February 2025

The toilet had a leak and I found fork wrappers under the bed. A few workers communicated too loudly.

I liked the scenery, staff were friendly and property was clean and well kept.

Stayed in January 2025

We had to get up at 3:00 am for a very early flight so tried to go to bed early. However, they had a band playing directly across from our room which kept up until 10:30 (house rules state no noise after 10:00 pm. We finally fell asleep only to hear two dogs incessantly barking outside of our room around 2:30 am.

The outdoor restaurant was very pleasant with a great view of the bay and Kingston on the distance.

Stayed in December 2024

Should have hot water in the shower and maintain better cleanliness in rooms

Stayed in September 2024

breakfast was ok

Stayed in June 2024

The other staff at the bar/waitress Shenele I think her name was needs a serious attitude adjustment on team work and work ethics all she did was complicate and make things worse from her lack of effort to do things. The construction/renovation went from 6am till 10 pm even on the weekends. There needs to be a cut off time! Like 9am till 5pm so people in there room could enjoy thier stay. No clocks in the room and only one mirror in the bathroom found that odd and needs to an addition once renovated.

The CHEF NEFF was great! He came out and checked on the guests and was sooo nice. JAY AND SHAUNA were great also. The tall young man at the bar makes a great drink! Cleaning staff Judith and the cleaning staff Trisha exceptional. CECIL has great customer service and the best person to meet and greet all guests! Micoh the manager made sure that all my requests were met from beginning to end!

Stayed in March 2024

Rooms were sparsely furnished and in need of repair. Port Royal town was also very run down but historically interesting.

Comfortable bed. Aicon. Dockside bar.

Stayed in February 2024

Very basic room, no water, no fridge provided. WiFi only worked next to the window which made working bit inconvenient. Despite description mentioned pool/sea view, it was the parking lot. No blankets provided.

The location is convenient close to the airport

Stayed in February 2024

Room wasn’t clean and tv not working also no tea and coffee facility in room not even a kettle.

Location great.

Stayed in February 2024

We did not enjoy breakfast as I was expecting a variety and not the same thing twice. There was no pastry, porridge, sandwiches, etc. The room was not prepared for my honeymoon AT ALL, the floor was dirty, there were no chairs or table, to make everything worse, my veil removed from room105 and then was told it was placed in the garbage. Not even a call to let me know I left it. This issue has caused me to pay for the veil when returning my gown and accessories.......I AM SO HURT. Last but not least, the area of sea that has the coloured lights, is a lovely area for swimming but needs to be cleaned, add more sand and a stretch of mesh along the base of the bridge to prevent the big fishes from entering. With that, and some big beach umbrellas, patrons would have a choice between the pool and the sea.

We love the location and scenery. The staff is quite pleasant and professional. The environment is welcoming and comfortable. Love the floral arrangements. ****I really would love to return......with my experiences and expertise, I would love it if I could assist in making the property one that ALL would love to keep visiting for a day and more.

Stayed in December 2023

I would suggest that they put something to hang towels on in the bathroom and to fix the ceiling in the bathroom that was leaking.

The hotel was not crowded or very busy, so that made the experience even nicer. It was quiet and it felt like we had the place to ourselves.

Stayed in December 2023

good

Stayed in November 2023

Being made to wear a wristband (as if you had just checked into an all-inclusive resort hotel) purely to prove that you’re a resident for breakfast purposes. Silly.

This hotel could be so much more. Good location. Large grounds. Decent sized rooms. All a bit shabby though. Staff friendly but could have been “friendlier”. Breakfast ok, very Jamaican (good) but then not particularly well executed.

Stayed in November 2023