Reviews of Moon Palace Jamaica - All Inclusive 5 stars
Main Street, Ocho Rios, St. Anne's, Jamaica, Ocho Rios, Jamaica
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewI like the fact that the dining hours are longer than most resorts. it prevents persons from rushing to get meals.
It is the first resort i have been to that i had to join a line of 20 persons to get into the dining area on three occasions. This is suggesting that the resort is short staffed. My room had two single beds and i booked one king size bed. it was uncomfortable in the room.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in July 2025
Verified reviewAll the events at the pools outdoors
Iack of information at times and the untimely service of the maintenance crew
Dear Coles. We sincerely apologize for the inconvenience you experienced with the lack of information and the untimely service from our maintenance crew. Your observations are very valuable to us as they help us identify areas for improvement. We have taken note of your comments and will work on improving our communication and the efficiency of our team to ensure a seamless experience for all our guests in the future. We hope to have the opportunity to welcome you back and show you the improvements we are implementing. Kind regards, E-Concierge Moon Palace Jamaica.
Dear Coles. We sincerely apologize for the inconvenience you experienced with the lack of information and the untimely service from our maintenance crew. Your observations are very valuable to us as they help us identify areas for improveme… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe the entertainment was great ,the staff was well trained and always have a welcome face
The food could have being much much better, the food choices was very limited ,same thing u have for lunch is always the same thing for dinner, lock of vegetables and fruits
Dear Guest ; We are pleased to hear that you enjoyed the entertainment and that our staff made you feel welcome throughout your stay. Our team takes great pride in offering excellent service, and it’s always rewarding to know their efforts are appreciated. We also appreciate your comments regarding the food. We truly value guest feedback as it helps us to continue improving. We’ll take note of your suggestions about the variety and availability of fruits and vegetables to ensure a more diverse and satisfying dining experience for our future guests. We hope to have the pleasure of welcoming you back and providing you with an even better experience next time. Best regards, Osiris E-Concierge Moon Palace Jamaica.
Dear Guest ; We are pleased to hear that you enjoyed the entertainment and that our staff made you feel welcome throughout your stay. Our team takes great pride in offering excellent service, and it’s always rewarding to know their efforts … Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe food was amazing. Geovanni who works in the catering department was very professional, great customer service. Other staff's was just there to collect tips.
We checked in on our wedding night and was given a deal on an upgraded room. We were told it had great views but this wasn't true. I feel we paid for nothing. This was very disappointing.
Dear Mrs, Romaine. Thank you for your feedback. We're glad you enjoyed the food and appreciated Geovanni’s excellent service, he truly represents the hospitality we aim for. We deeply regret that your upgraded room did not meet expectations, especially on your wedding night. The views and experience promised should have matched the occasion, and we’re sorry they did not. Your comments about staff attentiveness are concerning and will be addressed. This is not the service standard we stand by. We appreciate you sharing your experience, it helps us improve and better serve our guests. Sincerely, E-Concierge Moon Palace Jamaica.
Dear Mrs, Romaine. Thank you for your feedback. We're glad you enjoyed the food and appreciated Geovanni’s excellent service, he truly represents the hospitality we aim for. We deeply regret that your upgraded room did not meet expectation… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewStaff,
- Entertainment - Boring - No warning/posted sign about jellyfish 🪼. I got stung twice then was told by the health care staff that I had to buy benedrly at the gift shop for 32us
Dear Mrs, Anelia. We’re pleased to know you had a positive impression of our staff, and we truly appreciate your kind words in that regard. We’re sorry to hear about your experience with the jellyfish. While we strive to monitor ocean conditions closely and prioritize guest safety, we understand that certain natural occurrences can sometimes be unpredictable. Please know that our lifeguards are always available to assist and provide support in case of any inconvenience in the water, including jellyfish stings. Your comments are important to us, and we will certainly take them into consideration to further improve communication and signage when such conditions arise. Regarding the entertainment, we regret that it did not meet your expectations and will share your observations with the corresponding team for review. We hope to have the opportunity to welcome you again and offer you a more seamless experience. Best regards, E-Conceirge Moon Palace Jamaica.
Dear Mrs, Anelia. We’re pleased to know you had a positive impression of our staff, and we truly appreciate your kind words in that regard. We’re sorry to hear about your experience with the jellyfish. While we strive to monitor ocean con… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe whole experience was a delight. The massage staff was over and beyond in professionalism, especially Lee and Vinaette. The bellmen were very professional and warm in greeting us on to the property. Security guards were very pleasant as well, overall everything was GOOD. Will be returning soon.
Nothing
Dear Mrs. Sandrea, Thank you for sharing your wonderful experience at Moon Palace Jamaica. We are thrilled to know that every aspect of your stay, from the professionalism of our massage team, especially Lee and Vinaette, to the warm greetings from our bellmen and the friendliness of our security staff, contributed to a delightful visit. Your kind words motivate our team to continue providing exceptional service. We look forward to welcoming you back soon for another memorable stay. Warm regards, Osiris E-Concierge Moon Palace Jamaica.
Dear Mrs. Sandrea, Thank you for sharing your wonderful experience at Moon Palace Jamaica. We are thrilled to know that every aspect of your stay, from the professionalism of our massage team, especially Lee and Vinaette, to the warm greet… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe location
Most of the staff were unfriendly
Dear Chung. Thank you for highlighting our location. We apologize that you found our staff unfriendly. Your satisfaction is our priority, and we’ll address this immediately. We hope to welcome you back soon and provide you with the warm hospitality you deserve. Sincerely, Osiris E-Concierge Moon Palace Jamaica.
Dear Chung. Thank you for highlighting our location. We apologize that you found our staff unfriendly. Your satisfaction is our priority, and we’ll address this immediately. We hope to welcome you back soon and provide you with the warm ho… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewEverything was wonderful and perfect
Only complaint was that we didn't know to make reservations at restaurants far in advance and therefore did not get to eat at the ones needing reservations.
Dear Mrs, Betsy. Thank you for sharing your experience with us. We are delighted to know that everything was wonderful during your stay. Regarding restaurant reservations, we would like to share that through our app you can easily make reservations in advance, as well as join the waiting list, which allows you to secure a table once availability opens up in case the restaurant is full. We truly hope to have the pleasure of welcoming you back . Best regards, E-Concierge Moon Palace Jamaica.
Dear Mrs, Betsy. Thank you for sharing your experience with us. We are delighted to know that everything was wonderful during your stay. Regarding restaurant reservations, we would like to share that through our app you can easily make res… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThey gave us a rose and juice in the lobby as a welcome. The bar staff and entertainment team was awesome and the best part of the trip. Adrian and Renardo from the entertainment team was a really great vibe and they helped my group out a lot, especially by giving us a tour and directions when no one else would at the end of the first night. Micheal at the pool bar made my trip awesome with the cocktails, shots and mixes. The food was also great. The steak at Pier 8 was delicious and the chef accommodated us on our first day after hearing how bad our experience started.
After checking in at the front desk, the front of house staff gave us an attitude when asked where we were traveling from and I said Kingston because we are Jamaicans but we don't reside in the country. We then had to wait 4 hours to get a room and my room requirements requested previously were not accommodated. During those 4 hours we didn't know where anything was and no one offered a tour or directions but other foreign guests were offered these things. I was told to speak to Informations to be compensated for the wait but I was told it was closed, then, that they couldn't do anything for us. The clubs were closed and the night time activities weren't that great, they lasted for about an hour rather than most of the night. We had to line up to get into the buffet area and the lines were extremely long, then when my group was supposed to be seated we were given the worst looking tables throughout the entire trip while foreign guests got the best tables. Most staff throughout the trip was extremely prejudiced when it came to my group and with other guests as well. I wouldn't recommend anyone to go here if they expect want to be treated fairly as persons of color and locals.
Dear Mrs, Shonique. Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the food, entertainment team, and bar service, special thanks to Adrian, Renardo, and Michael for making a positive impact on your stay. However, we’re truly sorry to hear about the negative aspects of your experience. Please know that all of our guests are equally important to us, regardless of nationality or social status, and we deeply regret that you felt otherwise. This is not the level of service we aim to provide. For future stays, we recommend using the Palace Resorts app, where you can easily find information about our restaurants, activities, maps, and more. Your feedback is important and will be shared with the appropriate teams. We appreciate you bringing this to our attention and hope to have the chance to welcome you again under better circumstances. Kind regards, Osiris E-Concierge Moon Palace Jamaica.
Dear Mrs, Shonique. Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the food, entertainment team, and bar service, special thanks to Adrian, Renardo, and Michael for making a positive impact on your st… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewLocation. Kids room and food
It could be updated
Dear Mrs. Sheila, Thank you for sharing your feedback with us. We are pleased to know that you enjoyed our location, the Kids Club, and the dining options during your stay. Your observations regarding areas for improvement are also appreciated, as they help us in our continuous efforts to enhance the guest experience. We look forward to welcoming you again to Moon Palace Jamaica. Kind regards, Osiris E-Concierge Moon Palace Jamaica.
Dear Mrs. Sheila, Thank you for sharing your feedback with us. We are pleased to know that you enjoyed our location, the Kids Club, and the dining options during your stay. Your observations regarding areas for improvement are also apprecia… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewI really loved the room service, which was 24hrs.
The wait period to check in. It took us about 2 hours to get 1 of the rooms after 3pm check in. There was no communication made when the other room was ready so it was a lot of back and forth to the front desk. There should have been an handheld shower head in ALL rooms for less hassle to bathe a baby/infant. Some of the staff didn't pay us any mind when we went to dine in the Buccaneers Reefs. Most of the time, there is always going to be a line to get something.
Dear Mrs, Annie. Thank you for sharing your experience with us. We are sorry for the delays you experienced in receiving your room. Once a room is ready, a notification is automatically sent to the email address registered on the reservation, and we regret that this message did not reach you, causing you to return to the front desk. We also appreciate your suggestion regarding the handheld shower head for bathing babies and infants. For the comfort of our guests traveling with little ones, we would like to mention that we have baby bathtubs available upon request through our Public Relations team. Your comments are highly valuable to us, as we always take guest feedback very seriously to identify opportunities for improvement. We will continue working to enhance our efficiency and service so that future stays are even more enjoyable. Kind regards, E-Concierge Moon Palace Jamaica.
Dear Mrs, Annie. Thank you for sharing your experience with us. We are sorry for the delays you experienced in receiving your room. Once a room is ready, a notification is automatically sent to the email address registered on the reservat… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewFood service was extremely good
Some of the staff wasn’t pleasant and helpful And while I was waiting for a room I had to Waite for 3h hours for it to clean cause, my feet blisters and swelling to my ankle they do not have empathy are care in return not even sorry not even discount are something to feel satisfied it’s all about collecting there money and not about customer service I could have blood clots in my feet. Unfortunately I will not visit moon palace, money comes first for moon palace customers last.
Dear Mrs. Nichola, Thank you for taking the time to share your feedback regarding your recent stay at Moon Palace Jamaica. We are pleased to know that you enjoyed the quality of our food service and appreciate your recognition of this aspect of your experience. We also value your observations regarding your check-in experience and interactions with our team. Guest safety and comfort are important priorities for us, and we encourage all our guests to communicate any health concerns so our team can provide the most appropriate support. Your comments have been shared with our management and training teams to continue enhancing our service standards and ensure attentive and professional care in every situation. We sincerely hope to have the opportunity to welcome you back in the future and provide a seamless and enjoyable experience that reflects the level of service Moon Palace Jamaica is known for. Warm regards, Osiris E-Concierge Moon Palace Jamaica.
Dear Mrs. Nichola, Thank you for taking the time to share your feedback regarding your recent stay at Moon Palace Jamaica. We are pleased to know that you enjoyed the quality of our food service and appreciate your recognition of this aspe… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewI came to the resort to celebrate my birthday, and the room was excellent.
Dear Mrs, Alisson. Thank you so much for choosing our resort to celebrate your birthday. We're delighted to hear that you had such a positive experience and that you enjoyed your room. We look forward to welcoming you back for another special occasion in the future. Best regards, Osiris E-Concierge Moon Palace Jamaica.
Dear Mrs, Alisson. Thank you so much for choosing our resort to celebrate your birthday. We're delighted to hear that you had such a positive experience and that you enjoyed your room. We look forward to welcoming you back for another spec… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewBreakfast was good and their was a variety of dishes to choose from. The location was excellent. The staff was very friendly and accommodating,
It took us some time adjusting to the facility in terms of directions to the restaurants and location of the restrooms
Dear Mr, Rohan Hill. We’re glad to hear that you enjoyed the variety of dishes at breakfast, as well as our prime location and the friendly, accommodating service from our staff. Your feedback is truly valuable to us. We also appreciate your comments regarding the facility layout. We understand that it can take a bit of time to familiarize oneself with the property, and we will work to make signage and directions even clearer for future guests. We hope to welcome you back soon and provide an even smoother experience. Best regards, Osiris E-Concierge Moon Palace Jamaica.
Dear Mr, Rohan Hill. We’re glad to hear that you enjoyed the variety of dishes at breakfast, as well as our prime location and the friendly, accommodating service from our staff. Your feedback is truly valuable to us. We also appreciate yo… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewStaff was great
I booked moon palace for my pre honeymoon. I went to the beach when I came back all my items were missing from the room . I had to spend over two hours waiting for staff to resolve the issues.
Dear Mrs, Corina. Thank you for your feedback. We are deeply sorry that your experience did not meet your expectations, especially during such a special occasion as your pre-honeymoon. This is not the standard of service we strive to provide, and we are very concerned to hear about what happened. Please be assured that the safety and security of our guests are our highest priority. We have strict protocols in place for handling these situations, and we have already initiated a thorough investigation to determine what may have occurred. This is certainly not a typical report, and we sincerely regret that this incident tarnished what should have been a wonderful experience. We kindly ask that you contact our Public Relations Department directly. We hope to have the opportunity to regain your trust and welcome you back in the future to offer you the experience you deserve. Best regards, Osiris E-Concierge Moon Palace Jamaica.
Dear Mrs, Corina. Thank you for your feedback. We are deeply sorry that your experience did not meet your expectations, especially during such a special occasion as your pre-honeymoon. This is not the standard of service we strive to provid… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe breakfast was lovely. Wish we had more options.
The customer service at the front desk is atrocious. Especially the person doing the check in.
Dear Mrs, Stacy - ann. We’re pleased to hear you enjoyed our breakfast offerings and appreciate your kind words in that regard. Your suggestion for more variety has been noted and will be shared with our culinary team. We are, however, truly sorry to learn about your experience at the front desk. Providing warm and attentive service is a top priority for us, and we regret that we fell short during your check-in process. Your comments have been shared with the relevant team to ensure appropriate follow-up. We value your input and hope to have the opportunity to welcome you again in the future, with the level of service and hospitality that you expect and deserve. Best regards, E-Concierge Moon Palace Jamaica.
Dear Mrs, Stacy - ann. We’re pleased to hear you enjoyed our breakfast offerings and appreciate your kind words in that regard. Your suggestion for more variety has been noted and will be shared with our culinary team. We are, however, tru… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified review