The air conditioner seem to be off at times the washer and dryer in our room doesn’t work very well !

The staff was excellent especially our Bulters Toby also Vernon and the lifeguards Ricardo and Nicolas ! The chief chef provided some ackee and saltfish for our group on request which was greatly appreciated because they didn’t have ackee that day ! The staff sang Jamaican happy birthday rendition for my three cousins if there is away for me to send you the video let me know !

Stayed in August 2025

There weren't too much options in the bar and I think they can improve the list of drinks offered

The daily entertainment activities were amazing. We get enjoyed times anytime and anywhere. Also, the beach was so calmed and warm, my family love stay inside the water and swimming there.

Stayed in July 2025

The food was really good. The staff members were all very welcoming and accommodating. We loved the water sports and the jacuzzi. We would definitely return to this hotel.

Stayed in June 2025

Just up and down so many different stairs

I truly love the resort and the food was wonderful. My only complaint and I’m sure there’s nothing you can do about it. It was just too much stairs…

Stayed in June 2025

I didn't like that when I had something wrong with my room for two days they gave me the run around trying to get switched to a new room

The beach was beautiful ..resort was nice and the workers was very friendly

Stayed in June 2025

The entertainment was limited to dancing.. not very interactive. Limited restaurants, property is smaller than I expected. I also have never had to pay for room service at any other all inclusive resort and felt that could have been included in the fee..

The room was pretty decent. I was expecting a twin bed in the room for our 5 year old. All 3 of us ended up sleeping in one bed since he never felt safe in the living area

Stayed in May 2025

Everything was clean and well maintained

Stayed in May 2025

Buffet Evening option - not great Entertainment finishes too early and could be more during the day

The Buffet Breakfast and lunch was exceptional - staff are excellent

Stayed in April 2025

My only complaint is the fact the checkin is at 4 and checkin is at 11. It seems a bit unfair, especially for people booking 1 night.

Beautiful hotel, really comfortable and well ran.

Stayed in February 2025

I was very pleased with the ocean front room with a balcony. Not impressed with the vintage un upgraded tub in the bathroom. I don't prefer cold showers in the morning, got caught with one unexpectedly. My wife is a sort of conosuer of food and she gives the buffet a thumbs down. I would have to agree with her on that one though, look the place was nice for the money , but, I expected better for what I paid. I would give them an almost 4th star. My biggest compliment goes to their Asian Cafe restaurant. The food was absolutely delicious, The Lebou che bistro was too, we'll you know what I mean. They have 5 restaurants, and 4 out of the 5 were absolutely marvelous. Now let me tell you something that really helped me enjoy myself. The entertaining was something that I was much impressed with. The various nightly entertainment was all I needed to enjoy my stay. The dancers were fantastic and quite professional to be so young & talented. Now, here's something that truly blew my mind when Booking.com tried to charge me over a thousand dollars on booking this hotel. I had a reservation with the hotel, and they had my credit card. Booking.com stated that my reservation was not reserved, saying I am required to pay a thousand dollars and that when I got to the hotel that I wouldn't have to pay anymore when I arrived. We'll eventually I was told by the hotel that they are a 3rd party vendor. It's better to choose your hotel when using Booking.com, then contact that hotel directly. Don't try to contact the hotel through them. they create false numbers that aren't true. Yes, these MOFOS was actually carrying me like that. Anyhow, I actually wanted to go to Riu but they didn't have an ocean front view with a balcony for the days I selected. Once again, I had a great time, and I actually feel like I got my money's worth at the Jewel Grande. You'll absolutely love their staff.

Stayed in March 2025

I wish the check in process went smoother and our rooms were available so we could make use of day 1 as we arrived hoping to get started with our vacation. The rest of the days made up for it though! I will say the cabana rental wasn’t worth the extra unless you’ll be spending the day at the beach.

We loved the variety of food options especially for dinner. The absolute best part of our stay was the staff and an extra special thank you to Lennox and Hermique who really went above and beyond to accommodate every need and want we had to make our trip truly memorable and special. They were absolutely wonderful and we can’t thank them enough for all the work they put into making our stay so amazing.

Stayed in February 2025

The long waits for food and the tv couldn’t hook up to Netflix and couldn’t get any towels

The space and the shoes

Stayed in January 2025

It could be bigger

It was clean and I like the use of wood as the decor

Stayed in December 2024

More attention to cleaning of certain areas: inside elevators, spillage among other disgusting acts of guests. Hot tub was much too hot...needs to be properly gauge. I watched guests stepped in & swiftly jumped out because of that.

Buffet Restaurante had a variety of meals to choose from which was good. The salt mackerl rundown was too salty on the Sun which was a bit disappointing for us. Love WAZE & LeBochon - fine dining was enhanced by warm servers

Stayed in November 2024

understaffed front desk, low energy night events, lack of complimentary airport transportation

all inclusive package, safety, desserts, proximity to beach and water

Stayed in November 2024

The rooms seemed to plain

I enjoyed the food and the drinks.

Stayed in October 2024

The hotel, in places had a lot of leaks and was unclean in places

Breakfast was great. Location was great. Access to non-motorised sports was great. The view from our room was superb. It was good to have in house entertainment everyday

Stayed in October 2024

Only 1 lift working

Site was beautiful

Stayed in October 2024

Cleanliness throughout could be better. Hot tub temperature was not regulated to a comfortable setting as was the lift it felt like a sauna and at one point I felt really dizzy. Dining later meant you missed the night entertainment, different show times would be helpful.

Spacious room with beautiful view of the ocean at a great cost! Very friendly staff. Beautiful grounds with lovely little hidden places to feel alone.

Stayed in October 2024

still have not seen my refund of US200 return to my account

Breakfast was good .breakfast location too far from my Block. Staff was excellent..Service was great.

Stayed in September 2024

I did not like the staff at front desk and excursion they nickeled and dime every thing hidden fees that were not disclosed and staff was not on top of there jobs with disclosures.. the staff outside of front desk was amazing

The most property was beautiful

Stayed in September 2024

However, the room had a stale smell that wasn't pleasant. The hotel lost water and electricity on our third day there; that was really an inconvenience.

The aesthetics of the hotel was very nice. The layout and size of the room was magnificent. The amenities were outstanding. It had a full functioning kitchen, washer, dryer, and walk-in shower in the master bedroom.

Stayed in June 2024

The US guest seem to be preferred maybe as they are used to tipping. 1st night at the wave restaurant was amazing. 2nd night service was good but different I noticed everyone was offered warm bread and we weren't I never raised it as a problem as I didn't mind not getting any however the consistency shouldn't change every night

Staff very friendly and interested in our family

Stayed in June 2024

There are a lot of stairs, which made it a little difficult for us with a stroller and young children.

The resort is beautiful and the employees are all extremely friendly and polite. The beach is fabulous and we enjoyed having two pools to choose from.

Stayed in May 2024