Reviews of Iberostar Waves Rose Hall Beach - All Inclusive 5 stars
Rose Hall Main Road, Little River, 403512 Montego Bay, Jamaica
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewGreat
All good
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe staff was great, the property was well kept, there was a lot of space to move freely around.
The entertainment was a bit bland, no room service available, inconsistent juice mixes. The same beverage would be ordered 3 times and taste three different ways.
Dear Guest, Thank you for your feedback. We're glad you enjoyed your stay overall. We truly appreciate your comments and will use them to make improvements for future guests. We hope to have the opportunity to welcome you back soon! Regards, Online Reputation Manager Iberostar Waves Rose Hall
Dear Guest, Thank you for your feedback. We're glad you enjoyed your stay overall. We truly appreciate your comments and will use them to make improvements for future guests. We hope to have the opportunity to welcome you back soon! Regar… Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewJust the food
Went with my gold watch left without it. The only thing they could say was go and check the last and found. Did that for 3 days straight and nothing.
Dear Saron, We deeply regret the loss of your watch. We want to assure you that such issues are not common in our hotel. Our staff works diligently to ensure the safety and satisfaction of all our guests. We have reviewed the situation and remain at your disposal for any further inquiries. We appreciate your understanding. Regards, Online Reputation Manager Iberostar Waves Rose Hall
Dear Saron, We deeply regret the loss of your watch. We want to assure you that such issues are not common in our hotel. Our staff works diligently to ensure the safety and satisfaction of all our guests. We have reviewed the situation and… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe service was great. I like that our concierge was attentive and followed up in responding to any questions we had.
Dear guest, We appreciate the time you have taken to write this review after your visit and the positive feedback you have shared. We look forward to welcoming you again, very soon. Regards, Online Reputation Manager Iberostar Waves Rose Hall
Dear guest, We appreciate the time you have taken to write this review after your visit and the positive feedback you have shared. We look forward to welcoming you again, very soon. Regards, Online Reputation Manager Iberostar Waves Rose… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewVery clean!!! Nice workers! Loss some things and found all of them the same day! Love the entire place
The lady workers aren’t too nice!
Dear Quinterria, Thank you for your feedback! We’re glad to hear you enjoyed the cleanliness and found your belongings. We truly appreciate your comments about our staff and will work on improving the service to ensure everyone feels welcomed. We hope to welcome you back soon! Regards, Online Reputation Manager Iberostar Waves Rose Hall
Dear Quinterria, Thank you for your feedback! We’re glad to hear you enjoyed the cleanliness and found your belongings. We truly appreciate your comments about our staff and will work on improving the service to ensure everyone feels welco… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewEverything
None
Dear Tyrone, Although we feel like your rating does not reflect the positive contents of your review, we thank you for sharing it with us. We are thrilled to know that everything met your expectations and that you had such a positive experience. Feedback like yours is truly motivating for our entire team, we look forward to welcoming you back again soon. Kind regards, Quality Manager Iberostar Waves Rose Hall Beach
Dear Tyrone, Although we feel like your rating does not reflect the positive contents of your review, we thank you for sharing it with us. We are thrilled to know that everything met your expectations and that you had such a positive expe… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewClean, Cozy, Always Food Available
Cheap Liquor, Leaving Me Sick Every Night. Power Went Out Last Night Of My Stay.
Dear Guest, Thank you for sharing your feedback with us. We are glad to know you found the resort clean and cozy, and that you appreciated the availability of food throughout your stay. However, we apologize for the inconvenience caused by the power outage during your final night. Please know this was an isolated incident, and our team worked diligently to restore service as quickly as possible. We do hope to have the opportunity to welcome you back for a stay that is more in line with your expectations. Kind regards, Quality Manager Iberostar Waves Rose Hall Beach
Dear Guest, Thank you for sharing your feedback with us. We are glad to know you found the resort clean and cozy, and that you appreciated the availability of food throughout your stay. However, we apologize for the inconvenience caused b… Show more
Reviewed: 19 July 2025 · Stayed in April 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewThe food.
Some restaurants had slow service.
Dear Kelly, Thank you for your review and for highlighting the quality of our food. We hope to welcome you again soon. Kind regards, Online Reputation Manager Iberostar Waves Rose Hall Beach
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewBeautiful property, easy to get to from the airport,overall nice hotel ,the staff in the front are very friendly and nice good staff
I complain about the refrigerator in my room 4 times, don’t work, all my food spoiled , the food could be better, more choice of Jamaican dishes and restaurants choices could be more , entertainment was mediocre but it wasn’t bad
Dear Andrew, Thank you for your feedback. We are glad you enjoyed our beautiful property. We apologize for the inconvenience with your refrigerator and have shared your comments with our maintenance team to improve this. We hope to welcome you back for an even better experience. Kind regards, Online Reputation Manager Iberostar Waves Rose Hall Beach
Dear Andrew, Thank you for your feedback. We are glad you enjoyed our beautiful property. We apologize for the inconvenience with your refrigerator and have shared your comments with our maintenance team to improve this. We hope to welc… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewGood pool and beach area.
Most of the staff were not friendly. We also found a worm in the fruit my daughter bit into. When I reported it to guest services, nothing was done.
Dear Guest, Thank you for your feedback. We're glad you enjoyed the pool and beach, but we're truly sorry for the incident with the fruit and the service you received. This is not the experience we aim to provide, and we will address your comments with our team to prevent it from happening again. Regards, Online Reputation Manager Iberostar Waves Rose Hall
Dear Guest, Thank you for your feedback. We're glad you enjoyed the pool and beach, but we're truly sorry for the incident with the fruit and the service you received. This is not the experience we aim to provide, and we will address your … Show more
Reviewed: 6 June 2025 · Stayed in May 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified reviewVery nice food, ambiance and overall stay. Friendly staff.
Although our bathroom was cleaned very well, there was always a weird smell left behind.
Dear Benedita, Thank you for taking the time to share your feedback with us. We are delighted to know that you enjoyed the food, ambiance, and overall experience during your stay. We hope to welcome you back for an even better stay. Kind regards, Online Reputation Manager Iberostar Waves Rose Hall Beach
Dear Benedita, Thank you for taking the time to share your feedback with us. We are delighted to know that you enjoyed the food, ambiance, and overall experience during your stay. We hope to welcome you back for an even better stay. Kin… Show more
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewI loved the view from my room which was upgraded by a staff member because of all of the trouble I experienced trying to reach a member of the hotel to book.
I did not like that the hotel did not offer authentic Jamaican foods. I did not like the smell of poop that was coming from the room and the hallways. I did not like the water pressure in the shower. I did not like that my room card kept deactivating even though it was not hear my cell phone. I did not like the hotel events.
Dear Sharhonda, Thank you for sharing your feedback with us. We appreciate you mentioning the efforts of our staff to assist in enhancing your stay after the initial challenges you faced. We sincerely regret that several aspects of your experience fell short of expectations. We apologize for the inconvenience caused by the smell you noticed, as well as the issues with water pressure and the room key. Please know that your concerns have been shared with the relevant departments so they can be promptly addressed. We value your opinion and hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable stay. Kind regards, Online Reputation Manager Iberostar Waves Rose Hall Beach
Dear Sharhonda, Thank you for sharing your feedback with us. We appreciate you mentioning the efforts of our staff to assist in enhancing your stay after the initial challenges you faced. We sincerely regret that several aspects of your e… Show more
Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewThe food was awesome lots of variation
The tub in the bathroom didn't work.
Dear Guest, Thank you for your positive feedback about the variety and quality of our food. We hope to have the opportunity to welcome you back soon and provide an even better experience. Kind regards, Online Reputation Manager Iberostar Waves Rose Hall Beach
Dear Guest, Thank you for your positive feedback about the variety and quality of our food. We hope to have the opportunity to welcome you back soon and provide an even better experience. Kind regards, Online Reputation Manager Iberosta… Show more
Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewAll the staff was friendly. Property was clean
The shower was faulty.
Dear Clovia, Thank you for taking the time to share your feedback. Your comments have been shared with our maintenance team to ensure such matters are promptly addressed for future guests. We hope to have the opportunity to welcome you back and offer you a flawless stay. Kind regards, Online Reputation Manager Iberostar Waves Rose Hall Beach
Dear Clovia, Thank you for taking the time to share your feedback. Your comments have been shared with our maintenance team to ensure such matters are promptly addressed for future guests. We hope to have the opportunity to welcome you b… Show more
Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewloved the pool and eating and dining places. the room was great. loved all the sitting areas.
Beach/water
Dear Heather, Thank you for sharing your experience with us. We are delighted to know that you enjoyed the pool, dining options, your room, and the relaxing sitting areas throughout the property. We hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards, Online Reputation Manager Iberostar Waves Rose Hall Beach
Dear Heather, Thank you for sharing your experience with us. We are delighted to know that you enjoyed the pool, dining options, your room, and the relaxing sitting areas throughout the property. We hope to have the pleasure of welcoming … Show more
Reviewed: 14 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewThe food was great and staff very friendly
There wasn't much to not like
Dear Andrea, Thank you for your kind words. We are delighted to know you enjoyed the food and the warm service provided by our team. We hope to have the pleasure of welcoming you back for another memorable experience soon. Kind regards, Online Reputation Manager Iberostar Waves Rose Hall Beach
Dear Andrea, Thank you for your kind words. We are delighted to know you enjoyed the food and the warm service provided by our team. We hope to have the pleasure of welcoming you back for another memorable experience soon. Kind regards, … Show more
Reviewed: 11 May 2025 · Stayed in April 2025
Verified review