Reviews of Royalton Hideaway Negril, An Autograph Collection All-Inclusive Resort - Adults Only 5 stars
Norman Manley Boulevard, Negril, Jamaica
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe food needs to be better and more food options for the evening sports bar…. It was either wings burgers or fries only available
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewUnacceptable
Turned away and not treated with the service standard
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewThe only positive was the view.
The place was unorganized. Staff were rude and argued with us. Couldn’t sleep at night because constant fire alarms going off. They didn’t fix things when needed such as us having no hot water and many other things.
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewI really enjoyed my stay. Everything was wonderful!
There was nothing NOT to like. I changed rooms while I was there. I wanted a swim up deck and once one was open they moved everything for me to the new room.
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewThe Hideaway Breakfast could be more exclusive in the availability of items.
The Bathroom had one basin in the passage and no Bath tub, Jacuzzi or otherwise. There was no bedside Mat. There was not a good selection of Towels.
Reviewed: 13 March 2025 · Stayed in March 2025
Verified reviewThe food was great.
There wasn't alot of staff , service delay.
Dear Taneisha, Thank you for your feedback! We're delighted to hear that you enjoyed the food during your stay. However, we regret that you experienced service delays. We truly appreciate your patience and will share your comments with our team to ensure we continue improving our guest experience. We hope to have the opportunity to welcome you back for a smoother and more seamless stay in the future! Best regards, Management team
Dear Taneisha, Thank you for your feedback! We're delighted to hear that you enjoyed the food during your stay. However, we regret that you experienced service delays. We truly appreciate your patience and will share your comments with… Show more
Reviewed: 16 January 2025 · Stayed in December 2024
Verified reviewBooked a room with 2 beds, they tried to put us in a room with one bed. They put us in another building ,not as nice, with two beds when I complained. Problem was the air did not work well. They had to come in and fix a leak from air conditioner and my coffee pot did not work. They did change it.
Dear Debra, We’re sorry to hear about the issues you encountered with your room and amenities. It’s frustrating when things don’t meet expectations, especially when you’re looking forward to a relaxing stay. We're glad to hear that some issues, like the coffee pot, were resolved. We appreciate you sharing this feedback, as it will help us make necessary improvements. If you decide to visit again, we hope the stay will be much smoother! Best Wishes, Management Team.
Dear Debra, We’re sorry to hear about the issues you encountered with your room and amenities. It’s frustrating when things don’t meet expectations, especially when you’re looking forward to a relaxing stay. We're glad to hear that som… Show more
Reviewed: 22 October 2024 · Stayed in October 2024
Verified reviewThe vibe and staff
Dear Sinclair, Thank you for choosing Hideaway Negril for your recent visit. It was certainly a pleasure hosting you and we hope to welcome you again. Regards, Hideaway At Royalton Negril, An Autograph Collection All-Inclusive Resort Management Team.
Dear Sinclair, Thank you for choosing Hideaway Negril for your recent visit. It was certainly a pleasure hosting you and we hope to welcome you again. Regards, Hideaway At Royalton Negril, An Autograph Collection All-Inclusive Resort … Show more
Reviewed: 14 October 2024 · Stayed in October 2024
Verified reviewWe love the butler set ice! Michelle and Condley were great. We love the location and the view from our room 9005. Ocean Point is our favorite!
The room we stayed need maintenance. Warp floor, warped coffee table, AC was not cold enough. The furniture in the rooms need a refresh.
Dear Tatanisha, Thank you for choosing Royalton Negril for your recent vacation. Our team is pleased to see your comments on the amazing location and hospitable hosts Michelle and Condley who delivered exceptional service. Kindly accept our sincerest apology for any inconsistent service you received during your stay, your concerns were duly noted and shared with the respective managers for further review. We hope that you grant us another opportunity to host you again. Regards, Royalton Negril Management Team.
Dear Tatanisha, Thank you for choosing Royalton Negril for your recent vacation. Our team is pleased to see your comments on the amazing location and hospitable hosts Michelle and Condley who delivered exceptional service. Kindly accept… Show more
Reviewed: 11 October 2024 · Stayed in October 2024
Verified reviewThe workers were nice ,beach clean
Poor food and drink quality, roach in room and didnt get what paid for
Dear DAndra, Thank you for choosing our resort for your recent visit. Kindly accept our sincerest apology for any inconsistent service you received during your stay, your concerns were shared with the relevant managers for improvement. It is our sincerest hope that you grant us another opportunity to host you again so that we can deliver an experience that will exceed your last. Regards, Hideaway Negril Management Team.
Dear DAndra, Thank you for choosing our resort for your recent visit. Kindly accept our sincerest apology for any inconsistent service you received during your stay, your concerns were shared with the relevant managers for improvement. I… Show more
Reviewed: 27 September 2024 · Stayed in September 2024
Verified reviewWe love the professionalism of the front desk team Tavia and Gabrielle,the room was very clean and spacious. The service in the buffet from Ms Georgia was excellent
Upon arrival the phone didn’t work after reporting no one came ,the drapes didn’t close properly so the light wake you up early,The bed wasn’t comfortable and the biggest issue was the food too cold and lack taste .
Dear Walker, Thank you for your feedback. We are thrilled to hear you appreciated the professionalism of Tavia and Gabrielle, as well as the excellent service from Ms. Georgia. We are also glad you found your room clean and spacious. Please accept our sincerest apologies for the issues you experienced with the phone and the drapes, as well as the discomfort of the bed. We are especially sorry to hear about the food being cold and lacking flavor. Your comments will help us address these concerns with our team. We hope to have the opportunity to improve your experience on your next visit. Warmest regards, Hideaway Negril Management Team.
Dear Walker, Thank you for your feedback. We are thrilled to hear you appreciated the professionalism of Tavia and Gabrielle, as well as the excellent service from Ms. Georgia. We are also glad you found your room clean and spacious. Plea… Show more
Reviewed: 10 September 2024 · Stayed in September 2024
Verified reviewIt was beautiful! Everything was on the property we didn’t have to leave the resort for anything!
I loved everything about it!
Dear Crystal, Thank you for choosing Grand Lido Negril for your recent visit. Our team is thrilled to see your comments on our beautiful property. It was a pleasure hosting you and we hope to welcome you again. Regards, Grand Lido Negril Management Team.
Dear Crystal, Thank you for choosing Grand Lido Negril for your recent visit. Our team is thrilled to see your comments on our beautiful property. It was a pleasure hosting you and we hope to welcome you again. Regards, Grand Lido Neg… Show more
Reviewed: 24 August 2024 · Stayed in August 2024
Verified reviewThe A/C.
Property needs updating.
Dear Nicole, Thank you for choosing our resort for your recent vacation and for taking the time to share your experience with us. It was a pleasure hosting you and we hope to welcome you again. Regards, Grand Lido Negril Management Team.
Dear Nicole, Thank you for choosing our resort for your recent vacation and for taking the time to share your experience with us. It was a pleasure hosting you and we hope to welcome you again. Regards, Grand Lido Negril Management Tea… Show more
Reviewed: 23 August 2024 · Stayed in August 2024
Verified reviewReviewed: 20 August 2024 · Stayed in August 2024
Verified reviewFacilities
Staff service and attitude
Dear Summerna, Thank you for choosing Hideaway Negril for your recent visit. Kindly accept our sincerest apology for any inconsistent service you received during your stay, your concerns were shared with the relevant managers for improvement. It was a pleasure hosting you and we hope to welcome you again. Regards, Royalton Negril Management Team.
Dear Summerna, Thank you for choosing Hideaway Negril for your recent visit. Kindly accept our sincerest apology for any inconsistent service you received during your stay, your concerns were shared with the relevant managers for improvem… Show more
Reviewed: 12 August 2024 · Stayed in August 2024
Verified reviewDinner was generally great at the restaurants The gym facility was excellent and the trainer was very helpful The cafe and sports bar was excellent Entertainment was good
It was a challenge to book restaurants on the app The staff did not seem happy for the most part (perhaps overwhelmed) The bathroom shower had moles and generally did not feel clean Consider changing the air freshener at the lobby( affects sinuses)
Dear Joan, Thank you for choosing Hideaway Negril for your recent visit. Our team is delighted to see your comments on the excellent gym facilities, helpful fitness instructor and great entertainment. Kindly accept our sincerest apology for any inconsistent service you received during your stay, your concerns were shared with the respective managers for further review and follow-ups. It was a pleasure hosting you and we hope that you grant us another opportunity to host you again. Regards, Hideaway Negril Management Team.
Dear Joan, Thank you for choosing Hideaway Negril for your recent visit. Our team is delighted to see your comments on the excellent gym facilities, helpful fitness instructor and great entertainment. Kindly accept our sincerest apolog… Show more
Reviewed: 9 August 2024 · Stayed in August 2024
Verified reviewStaff, food, vibes-team, pool, and the room were awesome.
Location is hard to find on Google maps. Confusion at check-in for hideaway
Dear Griffiths, Thank you for choosing Hideaway Negril for your recent vacation. We are pleased to see your comments on hosts and our amazing facilities. It was a pleasure hosting you and we hope to welcome you again. regards, Hideaway Negril Management Team.
Dear Griffiths, Thank you for choosing Hideaway Negril for your recent vacation. We are pleased to see your comments on hosts and our amazing facilities. It was a pleasure hosting you and we hope to welcome you again. regards, Hideawa… Show more
Reviewed: 3 August 2024 · Stayed in August 2024
Verified reviewReviewed: 24 July 2024 · Stayed in July 2024
Verified reviewCleanliness of room; aesthetics of the property as a whole; attention has obviously been paid to the maintenance; variety of food options; spa services
The first night entertainment; steel pan show was a little short and not traditional pan music; food options available in the day were not as clearly defined
Dear [Guest's Name], Thank you for your feedback. We're pleased to hear you enjoyed the cleanliness, aesthetics, maintenance, and food variety, as well as the spa services. We will work to review the duration and style of the steel pan show to better align with guest expectations and improve clarity regarding daytime food options. It was a pleasure hosting you and we hope to welcome you again. Best regards, Hideaway Negril Management Team.
Dear [Guest's Name], Thank you for your feedback. We're pleased to hear you enjoyed the cleanliness, aesthetics, maintenance, and food variety, as well as the spa services. We will work to review the duration and style of the steel… Show more
Reviewed: 21 June 2024 · Stayed in June 2024
Verified reviewReviewed: 4 June 2024 · Stayed in June 2024
Verified reviewThe Breakfast was lovely, I loved the fact they have more than one persons serving hamlets, It makes the wait time less and flowing
Dear Kenroy, Thank you for choosing Hideaway Negril for your recent visit. We are thrilled to read that you had a lovely breakfast with us and an enjoyable vacation experience. It was a pleasure hosting you and we hope to welcome you again for another memorable vacation experience. Regards, Hideaway Negril Management Team.
Dear Kenroy, Thank you for choosing Hideaway Negril for your recent visit. We are thrilled to read that you had a lovely breakfast with us and an enjoyable vacation experience. It was a pleasure hosting you and we hope to welcome you aga… Show more
Reviewed: 16 May 2024 · Stayed in May 2024
Verified reviewReviewed: 13 May 2024 · Stayed in May 2024
Verified reviewfood
smell of room, dirty drapes in room, not keeping the proprerty updated.
Dear Nordia, Thank you for choosing Hideaway Negril for your vacation destination. Kindly accept our sincerest apology for any subpar service you received during your vacation, your concerns were shared with the respective managers for improvement. It is our sincerest hope that you grant us another opportunity to host you again. Regards,
Dear Nordia, Thank you for choosing Hideaway Negril for your vacation destination. Kindly accept our sincerest apology for any subpar service you received during your vacation, your concerns were shared with the respective managers for i… Show more
Reviewed: 26 April 2024 · Stayed in April 2024
Verified reviewIt was clean, staff was friendly and helpful
Dear Jasmine, Thank you for choosing Hideaway Negril for your recent vacation. We are pleased to see your comments on the friendliness of our hosts. It was a pleasure hosting you and we hope to welcome you again. Regards, Hideaway Negril Management Team.
Dear Jasmine, Thank you for choosing Hideaway Negril for your recent vacation. We are pleased to see your comments on the friendliness of our hosts. It was a pleasure hosting you and we hope to welcome you again. Regards, Hideaway Ne… Show more