Reviews of Coco La Palm 3 stars
Norman Manley Boulevard, 12345 Negril, Jamaica
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewStaff was pleasant and helpful. The quality of the food was Excellent. The facility was comfortable, clean accessible and felt safe
Breakfast was not included. That was the biggest disappointment. Fruits and pastry is not considered breakfast to me and that was misleading. I had to pay for breakfast each morning
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewNot enough vegan options. Only one vegetarian option on the menu and i had to request other items
Not enough vegan options aon the breakfast or dinner menu
Good day, Thank you for your honest feedback. We're delighted you chose to stay with us and appreciate you pointing out the need for more vegan and vegetarian options. Your comments are very important, and we've shared them with our culinary team as we continue to review and expand our menu to better accommodate all dietary preferences. We're grateful for your input and look forward to welcoming you back with even more options to enjoy on your next visit. I remain at your service
Good day, Thank you for your honest feedback. We're delighted you chose to stay with us and appreciate you pointing out the need for more vegan and vegetarian options. Your comments are very important, and we've shared them with ou… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThey staff were all amazing and helpful. The rooms were quite large the photos did not do it Justice. The location was perfect.
Nothing, it was all good
Good day, Hope this email finds you well. Thank you so much for your kind words! We're delighted to hear that our amazing and helpful team, spacious rooms, and perfect location all exceeded your expectations. It's wonderful to know that your experience was even better than the photos suggested. We look forward to welcoming you back to CocoLaPalm for another memorable stay. I remain at your service.
Good day, Hope this email finds you well. Thank you so much for your kind words! We're delighted to hear that our amazing and helpful team, spacious rooms, and perfect location all exceeded your expectations. It's wonderful to kno… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewIt was the perfect get away. Thank you for a pleasant repeat visit. We had a fabulous breakfast every morning. Happy hour was awesome. The sunsets and fries were awesome. This has been our goto resort for the last 15 years. Thank you for a wonderful visit.
The flies during breakfast. They were relentless.
Good day, Hope this email finds you well. Thank you for your continued loyalty over the past 15 years-it truly means the world to us to be your go-to resort in Negril! We're delighted to hear that you enjoyed your breakfasts, happy hour, and those unforgettable sunsets. We do apologize for the inconvenience with the flies during breakfast and appreciate your feedback, as it helps us improve our guest experience. We can't wait to welcome you back for many more wonderful stays! I remain at your service
Good day, Hope this email finds you well. Thank you for your continued loyalty over the past 15 years-it truly means the world to us to be your go-to resort in Negril! We're delighted to hear that you enjoyed your breakfasts, happy ho… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewBreakfast was great. I loved the lush green grounds and access to the beach. The staff were all helpful and friendly.
Dear Angela, Thank you for sharing your experience with us! We're so happy you enjoyed the breakfast, our lush gardens, and easy beach access. It's wonderful to hear that our amazing team made your stay even more enjoyable. We look forward to welcoming you back soon! I remain at your service
Dear Angela, Thank you for sharing your experience with us! We're so happy you enjoyed the breakfast, our lush gardens, and easy beach access. It's wonderful to hear that our amazing team made your stay even more enjoyable. We lo… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThe staff is always super friendly and helpful. Everyone is on top of their game. The pool is kept immaculate cleaned every morning along with the rest of the property. I am impressed each time I visit here.
There is nothing to complain about. Everything is really well kept and everyone is kind and helpful.
Dear Eileen, Hope this email finds you well. Thank you so much for your kind words and for highlighting the hard work of our team. We're delighted to know that you consistently enjoy your visits and that our amazing staff, pool, and property upkeep continue to exceed your expectations. Your feedback means the world to us, and we're grateful for your continued support. We look forward to welcoming you back again soon for another relaxing and enjoyable stay at CocoLaPalm! I remain at your service
Dear Eileen, Hope this email finds you well. Thank you so much for your kind words and for highlighting the hard work of our team. We're delighted to know that you consistently enjoy your visits and that our amazing staff, pool, and p… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewRight in the heart of Negril, beachfront, beautiful weather. What’s not to like lol?
Upgrades could be done to the rooms. Newer fixtures, etc.
Dear Jesse, Hope this email finds you well. Thank you for sharing your thoughts with us! We're delighted you enjoyed our prime beach front location, the beautiful beachfront location, the beautiful Negril weather, and the relaxed atmosphere. We agree-there is so much to love here. We also appreciate your feedback regarding room upgrades and newer fixtures. Your suggestions are valuable as we continually look for ways to enhance our guests' comfort and experience. We look forward to welcoming you back for another sunny and relaxing stay. I remain at your service
Dear Jesse, Hope this email finds you well. Thank you for sharing your thoughts with us! We're delighted you enjoyed our prime beach front location, the beautiful beachfront location, the beautiful Negril weather, and the relaxed atm… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewGood location, nice beach.
My room on the first floor smelled moldy.
Dear David, Hope this email finds you well. Thank you for taking the time to share your feedback. We're pleased to know you enjoyed our location and beach, but we're very sorry to hear about the odor in your room. This is not the experience we want for our guests, and we will be investigating the matter to ensure it is addressed promptly. We truly appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for an even better vacation experience. Thanks for making it CocoLaPalm Resort. I remain at your service
Dear David, Hope this email finds you well. Thank you for taking the time to share your feedback. We're pleased to know you enjoyed our location and beach, but we're very sorry to hear about the odor in your room. This is not the … Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewWide expanse of beautiful beach Lovely pools Pleasant staff Clean rooms Love having access to gorgeous beach area,
Maybe could use some updating in the bathroom The trees provide great shade but maybe have the option of a few umbrellas - that would make the beach experience over the top amazing
Dear Meyers, Hope this email finds you well. Thank you so much for sharing your feedback with us! We’re delighted to know you enjoyed the wide, beautiful beach, our lovely pools, and the overall peaceful atmosphere of the resort. It’s especially great to hear that our team helped make your stay pleasant and that you appreciated the cleanliness and comfort of your room. We also value your constructive suggestions. Your comments about the bathroom updates and adding a few umbrellas to enhance the beach experience are well noted. We’re always looking for ways to improve our guests' comfort, and feedback like yours helps guide our efforts. We truly hope to welcome you back soon for an even more memorable getaway! I remain at your service
Dear Meyers, Hope this email finds you well. Thank you so much for sharing your feedback with us! We’re delighted to know you enjoyed the wide, beautiful beach, our lovely pools, and the overall peaceful atmosphere of the resort. It’s es… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewExcellent
Good day, Hope this email finds you well Thank you for your feedback! We are delighted to hear that you had an amazing vacation experience and everything was excellent. We appreciate your business and look forward to welcoming you again very soon. Thanks for making it CocoLaPalm Resort. I remain at your service
Good day, Hope this email finds you well Thank you for your feedback! We are delighted to hear that you had an amazing vacation experience and everything was excellent. We appreciate your business and look forward to welcoming you again… Show more
Reviewed: 5 August 2025 · Stayed in May 2025
Verified reviewFrom the exceptional guest service to the serene ambience and consistently delicious meals, the overall experience was both relaxing and enjoyable.
The towels and other amenities initially provided were insufficient for the number of guests indicated on the booking. We had to contact the front desk to request additional supplies, which took some time. As we had checked in a bit late, we were hoping to take a quick shower and make it to the restaurant before closing. Unfortunately, the delay in receiving the items almost caused us to miss that opportunity.
Dear Brown-Carr, Hope this email finds you well. Thank you for your thoughtful feedback. We're delighted that you found the overall experience relaxing and enjoyable, and that the guest service, ambience, and meals met your expectations. That means a lot to us. However, we sincerely apologize for the oversight in the initial room setup and the delay in getting the additional towels and amenities to you. We understand how frustrating that must have been, especially after a late check-in and limited time. Your comment helps us pinpoint where we fell short and where we can improve to better serve our guests in a timely and attentive manner. Thank you again for your valuable insight- We hope to welcome you back for an even smoother and more seamless stay next time. Thanks for making it CocoLaPalm Resort. I remain at your service
Dear Brown-Carr, Hope this email finds you well. Thank you for your thoughtful feedback. We're delighted that you found the overall experience relaxing and enjoyable, and that the guest service, ambience, and meals met your expectati… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewNothing
The bathroom needs to be updated, the staff needs to have better attitude. My daughter was drinking a beer, she puts it down, when she comes back to drink it, there was a roach in it. Then the staff is going to say, if you leave bottle open roach tends to get in, what she don’t understand is that there should be no roach in the room to get in your drink.
Dear Elaine, Hope this email finds you well. Thank you for sharing your experience-we truly appreciate your honesty. We're very sorry to hear about the situation with your daughter's drink and the response that followed. That is absolutely unacceptable, and you're right- pests should never be an issue in any guest room, and our staff are trained to address each situation with a genuine concern and accountability whenever they arise. We only wish we were informed prior to you leaving the resort. Your feedback highlights areas we must take seriously and improve on, especially in regard to room maintenance and staff training. Thank you again for bringing this to our attention, and we sincerely apologize for any inconvenience caused and hope it won't overshadow what could be a better experience with us in the future. Thanks for making it CocoLaPalm Resort. I remain at your service
Dear Elaine, Hope this email finds you well. Thank you for sharing your experience-we truly appreciate your honesty. We're very sorry to hear about the situation with your daughter's drink and the response that followed. That is … Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe staff is wonderful especially Mr. Luudee nad Mr. Sherley
Dear Flex, Hope this email finds you well. Thank you for your kind words! We're delighted to hear that you had a wonderful experience and that Lunde and Shiley stood out during your stay. We'll be sure to pass along your compliments to them-they'll be happy to know they made such a great impression. We hope to welcome you back again soon! I remain at your service
Dear Flex, Hope this email finds you well. Thank you for your kind words! We're delighted to hear that you had a wonderful experience and that Lunde and Shiley stood out during your stay. We'll be sure to pass along your complim… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewIt was great walking right out onto the beach.
The room had so many ants. The restaurant food was so expensive but it wasn't good at all. The staff were all amazing but Trevor and Romeo were awesome!
Dear Bobbie, Hope this email finds you well. Thank you for sharing your experience with us! We're thrilled you loved the beachfront access and that our team-especiall Trevor and Romeo, made such a positive impact on your stay. We're sorry to hear about the ants in your room and your disappointment with the restaurant food and pricing. Your feedback has been noted and shared with the relevant departments so we can make improvements. We truly hope to welcome you back for a more seamless and enjoyable visit next time! I remain at your service
Dear Bobbie, Hope this email finds you well. Thank you for sharing your experience with us! We're thrilled you loved the beachfront access and that our team-especiall Trevor and Romeo, made such a positive impact on your stay. We'… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewI loved the pools , hot tub, the beach , the staff and my girls loved the food and the staff too
The shower head wasn’t working well but we made the best of it
Dear Barrett, Hope this email finds you well. Thank you for your kind feedback! We're delighted to hear that you and your girls had a wonderful time enjoying the pools, hot tub, beach, and especially the food and our amazing staff. Your note about the shower head is appreciated-we'll ensure our maintenance team looks into that. We truly hope to welcome you back soon for an even better experience. I remain at your service
Dear Barrett, Hope this email finds you well. Thank you for your kind feedback! We're delighted to hear that you and your girls had a wonderful time enjoying the pools, hot tub, beach, and especially the food and our amazing staff. … Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewThe staff are very nice and professional
The facilities are very clean
Dear Eli, Thank you for your kind words! We're thrilled to know that you found our team professional and our facilities clean and well-maintained. Your feedback is truly appreciated, and we look forward to welcoming you again soon! I remain at your service
Dear Eli, Thank you for your kind words! We're thrilled to know that you found our team professional and our facilities clean and well-maintained. Your feedback is truly appreciated, and we look forward to welcoming you again soon! … Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewI really like how clean the place is, the staff they are really friendly.
There was nothing, I did not like this time around.
Dear Sherika, Hope this email finds you well. We're thrilled to hear that you enjoyed your stay, especially the cleanliness and friendliness of our team. It's always a pleasure to welcome guests like you, and knowing there was nothing you didn't like means a lot to us. We look forward to welcoming you back again soon! I remain at your service
Dear Sherika, Hope this email finds you well. We're thrilled to hear that you enjoyed your stay, especially the cleanliness and friendliness of our team. It's always a pleasure to welcome guests like you, and knowing there was not… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in June 2025
Verified reviewThe Breakfast was poor , Staff not particularly interested in your needs .The beach is exceptional (7miles of Golden Sands ) No dinner ordered chose to eat away from Hotel due to poor choice Menu
The Location of the room not what was booked , Stiff Staff & full of construction work and workers
Dear Paul, We're truly sorry to hear that your experience with our breakfast and service did not meet expectations. Guest satisfaction is very important to us, and your comments about the staff's attentiveness, menu options, and room assignment are concerning. Please accept our sincerest apologies for any inconvenience this may have caused during your stay. On a positive note, we're glad you enjoyed the stunning Seven Mile Beach; it truly is one of the greatest assets. Your comments have been noted and will be shared with the relevant departments for immediate review and improvement. We do hope you'll consider giving us another opportunity to deliver the high standard of service we are known for. Thanks for making it CocoLaPalm Resort. I remain at your service
Dear Paul, We're truly sorry to hear that your experience with our breakfast and service did not meet expectations. Guest satisfaction is very important to us, and your comments about the staff's attentiveness, menu options, and ro… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewThe property is beautiful! The staff are so very wonderful! There was so much chaos happening personally on my trip due to my departure early the following morning and the staff were so very helpful in helping me and my family navigate these unforeseen challenges! Special thanks to kitchen manager, Pheona, & kitchen staff: Shanelane, Christopher, Nigel and Jaydalee for making our trip extra special. You all had such lovely service! The team leader (Samantha) and the gentleman who checked us in on July 14th, thank you so much! Additionally, I really do have to take some time to highlight just how AMAZING and SUPPORTIVE the kitchen manager (Pheona) was. Spectacular service. My words couldn’t begin to express accurately, just how much she made our trip an amazing experience. From reception, to the life guards, to kitchen, to the bag support gentleman, 10/10!! We stay at a lot of villas, and I have to say, this is by FAR the best (collective) service that we’ve received. 8 of us stayed there in 3 rooms. Beautiful rooms, great amenities, the pool is lovely. The beach is beautiful and well stocked for visitors.
I’d probably just add lotion to the toiletries in the bathroom.
Dear Kara, Hope this email finds you well. Thank you for this absolutely heartwarming review! We’re overjoyed to know that despite the challenges you faced during your trip, our team was able to step in and provide the support and care you needed. It’s guests like you that make what we do so fulfilling. We’re incredibly proud of our staff and will be sure to share your kind words with Pheona, Shanelane, Christopher, Nigel, Jaydalee, Samantha, and our front desk and support teams. Your recognition means the world to them. It’s wonderful to hear that everything from the rooms and amenities to the pool and beach made your stay so special. Hosting you and your family was truly our pleasure, and we look forward to welcoming you back to Coco La Palm for many more memorable visits. I remain at your service
Dear Kara, Hope this email finds you well. Thank you for this absolutely heartwarming review! We’re overjoyed to know that despite the challenges you faced during your trip, our team was able to step in and provide the support and care yo… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified review