Breakfast was not included. That was the biggest disappointment. Fruits and pastry is not considered breakfast to me and that was misleading. I had to pay for breakfast each morning

Staff was pleasant and helpful. The quality of the food was Excellent. The facility was comfortable, clean accessible and felt safe

Stayed in August 2025

Breakfast was great. I loved the lush green grounds and access to the beach. The staff were all helpful and friendly.

Stayed in August 2025

There is nothing to complain about. Everything is really well kept and everyone is kind and helpful.

The staff is always super friendly and helpful. Everyone is on top of their game. The pool is kept immaculate cleaned every morning along with the rest of the property. I am impressed each time I visit here.

Stayed in August 2025

Upgrades could be done to the rooms. Newer fixtures, etc.

Right in the heart of Negril, beachfront, beautiful weather. What’s not to like lol?

Stayed in August 2025

My room on the first floor smelled moldy.

Good location, nice beach.

Stayed in August 2025

Maybe could use some updating in the bathroom The trees provide great shade but maybe have the option of a few umbrellas - that would make the beach experience over the top amazing

Wide expanse of beautiful beach Lovely pools Pleasant staff Clean rooms Love having access to gorgeous beach area,

Stayed in August 2025

The towels and other amenities initially provided were insufficient for the number of guests indicated on the booking. We had to contact the front desk to request additional supplies, which took some time. As we had checked in a bit late, we were hoping to take a quick shower and make it to the restaurant before closing. Unfortunately, the delay in receiving the items almost caused us to miss that opportunity.

From the exceptional guest service to the serene ambience and consistently delicious meals, the overall experience was both relaxing and enjoyable.

Stayed in May 2025

The staff is wonderful especially Mr. Luudee nad Mr. Sherley

Stayed in August 2025

The shower head wasn’t working well but we made the best of it

I loved the pools , hot tub, the beach , the staff and my girls loved the food and the staff too

Stayed in July 2025

The facilities are very clean

The staff are very nice and professional

Stayed in July 2025

There was nothing, I did not like this time around.

I really like how clean the place is, the staff they are really friendly.

Stayed in July 2025

I’d probably just add lotion to the toiletries in the bathroom.

The property is beautiful! The staff are so very wonderful! There was so much chaos happening personally on my trip due to my departure early the following morning and the staff were so very helpful in helping me and my family navigate these unforeseen challenges! Special thanks to kitchen manager, Pheona, & kitchen staff: Shanelane, Christopher, Nigel and Jaydalee for making our trip extra special. You all had such lovely service! The team leader (Samantha) and the gentleman who checked us in on July 14th, thank you so much! Additionally, I really do have to take some time to highlight just how AMAZING and SUPPORTIVE the kitchen manager (Pheona) was. Spectacular service. My words couldn’t begin to express accurately, just how much she made our trip an amazing experience. From reception, to the life guards, to kitchen, to the bag support gentleman, 10/10!! We stay at a lot of villas, and I have to say, this is by FAR the best (collective) service that we’ve received. 8 of us stayed there in 3 rooms. Beautiful rooms, great amenities, the pool is lovely. The beach is beautiful and well stocked for visitors.

Stayed in July 2025

Everything

The food wifi was great

Stayed in July 2025

Nothing comes to mind.

Peaceful and clean, a wonderful getaway. Such nice people work on property.

Stayed in July 2025

Internet wasn’t good

Property was well kept and clean

Stayed in June 2025

It was excellent, Samanta Lawerence was the best

Stayed in June 2025

It’s location

Stayed in June 2025

Being close to the family pool.

Being there in the down season was ideal. Not too busy but busy enough to have a good vibe.

Stayed in June 2025

Wi-Fi signal to the rooms needs improvement, maybe need to put more and stronger signal boosters or signal mesh system along guest rooms

Location was great, cleanliness of room, grounds and amenities, pleasant and friendly staff, food was well seasoned and tasty, buildings and surroundings were well maintained

Stayed in June 2025

What I didn't like was based on a miscommunication about the two rooms I requested. However, it corrected by the management with empathy and integrity

On arrival, there was a mix up in the rooms. I have stayed here many times before and after having my luggage broken by the airport staff, as well as it being my birthday, I was upset at the mishap with the rooms. However, the staff including the manager went above and beyond to accommodate me and my family. Even when I was unhappy, they maintained their professionalism and went above and beyond to make sure my stay was a good one (even with a complimentary upgrade the next day). I wanted my family to see why I loved staying in Negril preferably at Coco LaPalm (great drinks at the bar, great breakfast), and when we got to the all inclusive resort in Trelawny (we only spent two days at CoCo La Palm) they were crying to go back there! My stay could have been much worse if they would have reacted to me with negativity instead of understanding and compassion. I will always encourage others to stay here!

Stayed in May 2025

Honestly, I had no complaints

Breakfast was good, location was a 10

Stayed in June 2025

There was nothing I didn’t like.

From check in to check out and everything in between, we loved the staff.

Stayed in June 2025

Internet was patchy but we were told that it was an issue with the service provider in the area

Breakfast was delightful, security guard Orlando kept the annoying vendors away

Stayed in June 2025

The free breakfast was poor. The free continental breakfast was just some fruits and banana bread which was not Continental. Basic thing like eggs and bread was not ven offered. That was a very poor choice and could be better.

The beach facilities was the best and location.

Stayed in May 2025