Location and quiet

Stayed in February 2025

The only small problem we encounter was the water pressure, but we had this issue anywhere else in Jamaica so I don’t think it’s just this specific hotel problem. The first night I had no water pressure at all, the third night I had no hot water at all. Of course we managed and as I said we had this problem in other hotels I Jamaica not just this one.

Everything was amazing. From the location, to the staff and services. Highly recommend it, although better to book it with an all-inclusive package as meals in the restaurant can be a bit pricey. The food was great anyway!

Stayed in November 2024

Tranquil and peaceful

Stayed in July 2024

Nothing

Didn't have any breakfast

Stayed in June 2024

Ii was very relaxing and the staff was very friendly

The breakfast was OK but there could be a more entertaining within the facilities at night.

Stayed in April 2024

Nothing significant.

Excellent location directly on the beach. Pleasant staff. Good food. Beach area was lovely, with natural shade from palm trees. Housekeeping was fine. Lovely room with an exceptionally comfortable bed. The hotel is well named as an ‘Inn’ as it has that relaxed informal atmosphere. I appreciated that we were given a quiet room as requested, upgrading the room so that they could fulfil the request. It’s not too influenced by American culture as a few of the other Negril hotels are, so tipping was discrete and there were no pointless TV screens in the restaurant, which pleased us.

Stayed in March 2024

Can’t fault our stay at the Charela Inn

Excellent location, clean and staff very friendly

Stayed in November 2023

The winding stairs up to my room. Otherwise my room was nice looking over the pool and garden.

Charela's was so relaxing it's like a retreat,you hear the birds singing in the morning sitting on my balcony with my coffee it's so quiet and peaceful, dining staff was great, enjoy breakfast the most walking on the beach or just lounging under the coconut tree such tranquility.

Stayed in November 2023

NA

Landscape, food, staff, location (on beach) and entertainment

Stayed in July 2023

Nothing! We loved everything!

We really enjoyed our 10 day stay at the Charela Inn! Our room was extremely spacious, with a canopy bed and a spa bathtub. We had a private balcony that overlooked the beach, which had many palm trees for shade. We ordered room service for our breakfasts & ate many dinners in the upscale restaurant. The on-site restaurant serves food from a local farm & everything we ate was absolutely delicious. The property has a dog named Kush, who we enjoyed seeing walking around. We also made a new friend, a young tiger cat who we called Charlie. We spent umany nights hanging out with Charlie on the beach. This property is located right on the beautiful Seven Mile Beach. We relaxed on the beach during the days drinking Piña Coladas (which were served right to our beach chairs). Overall, we had an AMAZING trip & the Charela Inn exceeded our expectations! We will definitely be visiting again!

Stayed in July 2023

N/A

I enjoyed the room and the staff. Very peaceful and beach was lovely

Stayed in July 2023

N/A

My kids and I had a fabulous time at the Charela celebrating my daughter's Sweet 16 and my son's graduation. One word describes the Inn - from the grounds to the reception. to the rooms, to the people, to the location - spectacular!. The staff at the property went above and beyond to accommodate our every request and to ensure that we were having a wonderful time. The access and views from the beachfront rooms were absolutely stunning/breathtaking .The owner, Mr. Daniel was frequently on-site to greet his guests and oversee improvements. What a charmer! While we were there, we evem noticed renovations being made to enhance the guest experience. We can't wait to get back!

Stayed in July 2023

To have noise control rules in Negril especially at night would be the right thing. SUBWOOFER can deliver over long distances very loud sounds, painful levels of noise that may lead to significant harm.

Food was very nice. Jazz band on Thursday and Saturday was excellent.

Stayed in April 2023

The pillows in the bedroom were terrible: very lumpy and thick and I had a neck ache all week. The resort should provide better quality pillows. The bathroom mirror was old and it was very difficult to see in it. No soap dishes — kind of strange. Used a washcloth under the soap, but it’d be nice to have a soap dish. The fluorescent lights were harsh and would be better if they used warm lights instead of cool ones to keep the effect softer.

The best part of this property is the amazing staff and beach plus the shade with trees on the beach. The plantings throughout are very pretty. The restaurant and service are excellent. Most guests have been coming here for twenty plus years — a sure sign of how devoted people are to the place. And the guests are all friendly and considerate. It’s a peaceful, low-key resort. Twice a week there is live music with fantastic musicians that you can listen and dance to during dinner. It’s a lot of fun. Merylyn, one of the massage therapists on the property, is kind and gave me the best massage of my life. You can bring your own food and drink on the beach, but they also have drink and food service. You can also bring floaters for the water and people often leave theirs at the conclusion of their stay so there’s a communal pile you can borrow from.

Stayed in March 2023

bed was very hard, my family members had some problems with no safe keys. wish we would of had a place to gather together to play games that was not cramped into a small balcony

location was great. water pressure was amazing. food was very good

Stayed in February 2023

I think the menu could be a little less European.

Hospitality is key at Charela. The garden view is beautiful. The spacious rooms are authentically appointed with comfortable beds,Wi-Fi, cable tv.

Stayed in February 2023

nothing, would go again

beach was awesome and quiet and clean. food at restaurant was very good, ate there every night but one

Stayed in February 2023

The mattress was not very comfortable and sometimes (very rare) there would be no water pressure or hot water.

LOVED my beach view, the AC, the room, the balcony, the cleanliness of the room and daily cleaning too!!!

Stayed in November 2022

nothing

everything

Stayed in January 2023

no water sports included in the stay

architecture and staff

Stayed in December 2022

nothing

good and staff

Stayed in December 2022

We found it odd the room doors do not have room numbers on the door. Management said for security reasons, yet this is the first time I have ever seen this during any hotel stay. As well it was sometimes a struggle using a big old fashioned key to open the door. The lighting in the room could improve as it’s a bit dark.

The size of the resort is just perfect for a relaxing holiday. This was our first time at Charlela recommended by family members. We decided on two nights to try it out and we loved it. Very clean and well maintained.

Stayed in November 2022

Breakfast could have been included for the price. Maybe a bar area could be added.

Charlea Inn is a very nice place to stay. Staff is very courteous. Breakfast is great. Pool is clean. Room is clean. The spot on the beach is lovely.

Stayed in October 2022

menu was a bit limited and facility definitely needs better maintenance we found algae and poolside. shower hose was rigged with different parts all different color pieces max

good service

Stayed in October 2022