Reviews of Can Jam Retreat

The hotel cancelled on me the day before my visit and I booked it 23rd March 2025. According to them, they can no longer accommodate 1 nights stay. I find it very unprofessional!

The security guard Mr. Godden was very welcoming and nice.

The room was not giving what it was supposed to give. The room had spider webs, and the bed was not a queen size bed. There was a request for flowers the host didn't even look at the request. There was no tea or coffee

Nothing

I have travelled to many countries and stayed in many hotels and this was Absolutely the worst place I have ever been to. We only stayed a few hours and couldn’t take it anymore and left to find something else. The place was the size of the bed, covered and I mean completely covered in tiny ants, billions. I couldn’t even walk on the floor without my shoes The shower did not have water, the bed was hard like cement blocks, with only 2 small pillows, no air conditioning no tv, a old dusty LOUD fan….so dirty and disgusting. Spider webs all over the place. We were the only guests and now we know why. The door guy was nice but the other woman was rude. if I could give it a -1 I would. I don’t know who wrote the previous positive reviews but they are not for this place.

The staff, and the garden

There was not the hot water, and at our arrival nobody was expecting to see us: the room was not ready

Very nice owner. Was allowed late check out

Great location, close to Rick’s and some lovey restaurants.

You can’t pay for your booking on card/through booking.com and can only pay cash, Zelle (an app exclusive for USA banks- I am not American) or PayPal (which included a $5 fee that wasn’t made clear at the time of booking). If I had known it was essentially cash only beforehand, I would have withdrawn cash to pay for it but it’s too far away for that to be a feasible option when you need to check in right now. The properly was fairly clean, the main issue was the water pressure on the shower/the shower temperature. The gardens are lovely which is definitely a selling point to the property

Unfortunately I couldn't stay here 1 room was ok except for the shower which had no running water to shower The second room was the main problem it was a box with a double bed and a shower in a tiny cuboard space and again no shower water. We came from kingston straight to negril and the first thing we wanted to do is shower and we couldn't. I went out to dinner and when we got back to my room my sons play station was gone even tho we hid it behind pillow so we checked out and found somewhere else to stay. I didn't want to confront them as I know they wouldn't admit to it and was afraid to get into an argument with them. After I left ive messaged them called them and upto now no response back Avoid at all cost they are thieves. I Even tried so many times to contact booking. Com to complain but can't get to speak to anyone seriously this is a joke booking. Com have not called me even though I gave them my number in email.

Horrible sweat box rooms no water to shower and the staff are thieves

I wished breakfast was a part of the package.

We loved the location, the garden and the staff.

No water from the shower. Weird thing was that we were asked to pay about 10$ more for our accommodation, so the price per night is what you see +10$.

Can Jam retreat is a gem in Negril! Julie and D were amazing hosts insuring that we were comfortable and relaxed. The whole island was without water for part of the stay (hosts were not at fault) and even with that our stay was exceptional. The nature surrounding the property is the best part, you can relax and enjoy what Jamaica has to offer! The coffee was superb and location was great as well! I will be back!

Nice location, beautiful people

No running water just drips

Such a great place to stay close to Rick’s Cafe. The gardens are stunning and room comfortable, and everyone is so friendly!

Just there was no water for a shower one time and it was always cold water. But it wasn’t too much of a big deal.

Awesome experience. Been to Negril several times but never slotted this one in. Well worth it. Cool vibe...Cool location (LTU very close by).Sent a lot of people I randomly met over to meet Flo and have a milkshake. See y'all next year.

Sorry I missed drum Thursday night :-(

Perfect location. Excellent owners and staff. Very comfortable. Amazing gardens.

Amazing and peacefull garden, great and quiet location. We had a room with lots of privacy and an adjacent kitchenette. The staff helped us out with our laundry and when our car needed a new tire. Recommended for a more local feel and experience.

Shower wasnt working properly the first two nights but after they fixed it, it was fine. Be prepared for bugs in the room, which is to be expected in such surroundings.

Good location on the west end. Staff was very nice and had lots of helpful information when asked. The grounds are beautiful and it feels like you're many miles/kilometers away from any city when you're hanging out outside at the property. Having air conditioning in the room was great.

I know this is not a luxury stay, but the facilities were a bit disappointing. One night, the water in the shower basically trickled out of the shower head; the next night was somewhat better but still far weaker than most showers in Jamaica. There was no hot water, although some device that seems meant to provide hot water was attached to the shower head. The toilet was leaking and so we constantly had some water on the bathroom floor. The wifi was bad for anything other than the most basic web browsing and emailing, and our cell connection was weak in the room. There were fairly large spaces between the room door and the floor, making it even easier for various bugs to make their way into the room. I understand there are bugs when staying in a location such as this, but also having door that fits and isn't missing pieces at the bottom would be a small but helpful step to keep some out. The food and drink sold there (both with and without any "extras") is mostly more expensive than what you'll find in surrounding places, which feels a bit like taking advantage of the guests.

Lovely tranquil gardens Friendly hosts Entertainment from Local Artist

Location

The staff...

The property was clean and I had a lot of plants such as trees and flowers which made the environment very relaxing.

I liked everything.

Very detail oriented

Artistic design