There wasn’t a lot of food options

The staff and there customer service

Stayed in August 2025

Food was not brilliant, room service was very slow and water pressure in shower was very slow.

Lovely beach and clean

Stayed in July 2025

I joined a group of friends on this holiday, but the reception just would not put me in a room nearer to my friends' building despite having made this request during my booking. Mahogany was the only restaurant that served breakfast. Menu was very much the same everyday. There were flies in Mahogany. The other restaurants were not opened everyday. The day before I left, there was no house-keeping. The resort was running out of beach towels most of the time. Broken sun loungers should be repaired or thrown away. Overall could do with an uplift to freshen up the place for the price they charge.

White sandy beach, buffet breakfast, lunch. Activities during the day. Entertainment every evening. 24 hour room service.

Stayed in May 2025

Air Con didnt seem to drop below 75 at nights .. was very warm despite setting the controls below 70.

food was excellent ...

Stayed in April 2025

They don’t tell you on the website, but the larger area with chairs and umbrellas is not for everyone. It’s reserved for prestige members only. There’s a smaller area with chairs and no umbrellas that are first come first serve for the rest of the resort. Had the resort been at capacity, it would have been a bigger issue. People were putting their stuff on chairs the night before or extremely early so it was sometimes hard to find a spot especially shaded/partially shaded.

The beach and property were both very nice. There was security out on the beach as well monitoring people coming and going.

Stayed in February 2025

The air conditioner and the curtains in the room needs to be changed they are old

The property, the restaurants and the bars

Stayed in December 2024

Not much

Very good, quick

Stayed in October 2024

The rooms, bathrooms, pools, most staff, some entertainment, Pattie’s , cleanliness

Buffa was ok all’s cart was no good, portion was a joke and over all not enough variety and quality

Stayed in January 2025

food options could have been better.

the atmosphere was welcoming

Stayed in October 2024

My room didn’t have much of an ocean view and the room didn’t have the robes and slippers as stated.

Check in was quick and smooth. The room and bathroom were clean. Staff was very friendly and helpful. There was live entertainment at breakfast at the mahogany restaurant which I loved. The food was good too. There were a lot of pools around the property. The hotel had an app that you download during checkin which shows you everything about the hotel including the different restaurants, bars, entertainment etc that was definitely a plus for me.

Stayed in October 2024

The room that I was in had damp and condensation. It was not enjoyable.

Close to everything that happened on the Dream weekend.

Stayed in August 2024

The food was bad. and the room didn't smell pleasant.

The pool and the whole setting

Stayed in September 2024

The international cuisines were phenomenal, the liquors were very good, also the deserts would keep you addicted because they were sugar sweet. And the beach.

The scenery, the facility, help of the staff members especially Mr. Carlos. The food , liquor and and much more. Also the beach was nice to frolic in.

Stayed in August 2024

When we checked in and were escorted to the room the room initially assigned to us was not clean. The bed was not made and everything was dirty therefore my partner and I had to stand outside for the butler to call the housekeeping manager to find a different room for us. By this time my partner was very tired and upset as we had been travelling all day. Secondly when we went to have dinner on the first night we visited the ackee tree restaurant and was told we had to wait 45 mins to get a table as it had rained previously and some of the tables were wet so we had to wait until a table became available. The table being wet was a very poor excuse as it could have easily been dried off.

The resort was not bad at all, had an amazing interaction with a server by the name of Kacy-Ann, her service was top tier. Room service was not bad either. The food served by room service was better than that served at the restaurants. The staff was overall pleasant

Stayed in September 2024

It was good

Stayed in September 2024

Jacuzzi and sauna not working

Lovely location. Staff was helpful and friendly.

Stayed in September 2024

Quiet

Stayed in August 2024

The staff was warm, polite and friendly

Stayed in September 2024

There was not much activity for entertainment but occupancy was not very high to have many interactions.

The staff was very friendly and helpful There were many smiles

Stayed in August 2024

The property is old, they need to redo the furniture and the pools were not cleaned. The staff were not welcoming, very unprofessional. We didn’t check in until 5pm, because the room was not read. The staff at check in was on the phone talking about their personal live etc. There’s no parking on property.

The room was spacious.

Stayed in August 2024

Upon arrival at my room, everything seemed ok, until I/we identified soiled towels in the bathroom, and sheet was soiled as well. Servers on the beach, tend to pay greater attention to international guess than locals.

Customer Service was good for most part. Love the food and service at all the restaurants, was excellent! The ladies at the Spa delivered an exceptional customer service and is excellent at what they do. We enjoyed our massage immensely!

Stayed in August 2024

The hotel needs a face lift...

I love that they had different restaurants the ackee tree restaurant was the best 👌.

Stayed in August 2024

Check in time was too long

Friendly courteous staff

Stayed in July 2024

Breakfast was Okay. Nonetheless, I believe they should have has a variety of meals serving

Stayed in July 2024