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Reviews of Hotel 39 Jamaica 3 stars

39 Gloucester Avenue , Montego Bay, Jamaica

#18 of 31 hotels in Montego Bay

Guests' Choice

Review score

Based on 200 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.2

  • Location

    9.0

  • Facilities

    7.8

  • Staff

    8.4

  • Value for money

    7.9

  • Free WiFi

    9.1

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Showing 1 – 25

  • Reviewed: 25 August 2025

    9.0
    Friendly staff, comfortable environment
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights

    Wonderful breakfast with local dishes and standard options. You can also get lunch and dinner at the restaurant at a reasonable cost. Be sure to ask for the oxtail which is exceptional!

    Stayed in August 2025

  • Reviewed: 23 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night

    Pool was nice

    Stayed in August 2025

  • Reviewed: 19 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    That the TV has an issue ,we booked for breakfast included for 4 rooms and was stuck with a bill for breakfast for one the room

    It was Morden and very clean

    Stayed in August 2025

  • Reviewed: 10 August 2025

    8.0
    comfy room, clean hotel close to hip strip
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    bar at the pool deck was closed and we had to go back to the reception to order drinks. some of the cocktails were a bit overpriced. We did not need to have access to the beach but this is something missing that most of travelers would appreciate.

    Clean and good size of the rooms. Staff was nice and helpful. We liked the pool with ocean view.

    Stayed in August 2025

  • Reviewed: 8 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Modern, clean and very comfortable hotel in Montego Bay. We use it for last night before your departure from Jamaica and it was really nice.

    Stayed in August 2025

  • Reviewed: 7 August 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    The Frontt Desk Clerk was slow. She moved with no sense of urgency. One clerk with a long line; it was a long wait just to check in. Front Desk staffers need to be more professionally attired. I'm not saying they need to dress up in suits n stockings, but they should not be looking like they are just going to the gym, or about to take a casual walk down the road. And get rid of the chairs at the Front Desk. They don't need to be sitting while working; unless they have an injury or disability that requires sitting while working. It's not professional looking n it slows them down. Everything else was great.

    Love the new facility. Nice room, beautiful view. Enjoyed the breakfast.

    Stayed in June 2025

  • Reviewed: 5 August 2025

    9.0
    Awesome
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights

    didn't have much except maybe a little more customer service training.

    I had to speak about Stephanie the bartender she was exceptional, even breakfast time she was attentive and alert she made sure we were assisted, she is one of the best staff with great customer service. and the hip strip was awesome I enjoyed the entire area.

    Stayed in August 2025

  • Reviewed: 5 August 2025

    7.0
    I enjoyed the sunset and the value for money. The other minor things can be fixed.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    No hangar rods for my clothes. No blanket for the room.

    Proximity to everything Great value. Excellent breakfast.

    Stayed in August 2025

  • Reviewed: 3 August 2025

    8.0
    Great Place to stay the night before departure to Montego Bay Airport.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night

    Swimmingpool on the rooftop of the other building only accessible by stairs. You have no service telephone there and if you want to order from the bar they ask you a service fee of 5 US$ for a 5 Minutes walk if you call them with your mobile phone.

    Great Frontest and professional checkin. Very friendly Bartender and good mixed Cocktails. Very Clean Room and Terrasse with view to Montego Bay. Good Dinner and also friendly Service. Breakfast very good and great variety of option. Quick connection to the airport with Uber for only 10 US$ and less then 10 Min drive. Fast WLAN Connection. Pool has a nice view over the Bay.

    Stayed in August 2025

  • Reviewed: 3 August 2025

    7.0
    Will come again
    • Business trip
    • Group
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Each time I’ve stayed there, there has been a slight issue that really wasn’t fixable unless we moved rooms. This time, the TV did not work. I also think that they should just allow us to use Netflix and YouTube, instead of cable.

    Love the rooms in general, the staff is great!

    Stayed in July 2025

  • Reviewed: 22 July 2025

    9.0
    Nice location, good food, good vibes
    • Business trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night

    Nice location near the water, resturants and shopping.

    Stayed in June 2025

  • Reviewed: 18 July 2025

    8.0
    Very good
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The fact that nobody told us there was a switch that we needed to flick to get electricity until we were checking out very poor information at front desk when checking in 166 on booking.com 214 at the hotel once they added their taxes.

    Loved the location, and the decor of room as well as the roof top swimming pool.

    Stayed in July 2025

  • Reviewed: 14 July 2025

    8.0
    I would stay again, the lady at the front desk was super helpful and sweet. The other staff not so much, but for the mos
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Some of the staff was a bit aggressive, also no comforter in the room.

    Location and parking

    Stayed in July 2025

  • Reviewed: 11 July 2025

    7.0
    Oneisha was very friendly and welcoming.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Pillows in the room were uncomfortable. We only received one room key.

    The room was clean . Breakfast was good.

    Stayed in July 2025

  • Reviewed: 7 July 2025

    7.0
    Convenient for the price point.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    The tv wasn’t programmed and we asked 4 times for it to be fixed but it still wasn’t up until the end of our stay.

    Very good property, very close to everything. Newer, modern. The staff were helpful. No issues to report. Would stay again!

    Stayed in July 2025

  • Reviewed: 6 July 2025

    7.0
    Review of Hotel 39
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Lift wasn't working, luckily we were on the first floor. There was only one person serving at breakfast. We had to wait about 30 minutes to be served.

    Comfortable room, good location, Good car parking.

    Stayed in July 2025

  • Reviewed: 20 June 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Some of the guests on our floor were very noisy,they had no consideration for others. The pillows have feathers that stick you when you lay on them.I suggest you change them.Other than that,the bed was very comfortable

    The staffs were exceptional helpful.and friendly

    Stayed in June 2025

  • Reviewed: 19 June 2025

    7.0
    Suitable if your budget is tight.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Flexible shower kerb resulted in water flowing out whilst showering. The property looked tired.

    Location was good and staff helpful but slow.

    Stayed in May 2025

  • Reviewed: 18 June 2025

    9.0
    My family & I absolutely loved Hotel39! The location is optimum to most attractions in MoBay. The staff friendly and
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    I would have loved pool side staff since the pool is a distance from the bar.

    Location, the property, accommodating & attentive staff. Nice size clean & fresh rooms.

    Stayed in June 2025

  • Reviewed: 16 June 2025

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Young ladies hanging around reception area, was unprofessional

    Breakfast was lovely, Nadar the waitress was lovely and polite, customer service excellent

    Stayed in June 2025

  • Reviewed: 12 June 2025

    9.0
    Awesome stay
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom floor tiling made it look dirty

    Room was very updated...bathroom floor tiling could use a little work but overall a really good stay. Food was excellent, tasty

    Stayed in June 2025

  • Reviewed: 2 June 2025

    8.0
    Nice business hotel in Montego Bay.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Service was slow, getting towels for 3 for example.

    Great location for Harmony Beach Park and the 10k run. Walking distance.

    Stayed in May 2025

  • Reviewed: 26 May 2025

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was lovely. Wonderful staff

    Stayed in May 2025

  • Reviewed: 19 May 2025

    9.0
    Beautiful, friendly staff amazing facility
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    N/a

    Beautiful

    Stayed in May 2025

Showing 1 – 25

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