39 Gloucester Avenue , Montego Bay, Jamaica
#18 of 31 hotels in Montego Bay
Guests' ChoiceBased on 200 hotel reviews
7.7Cleanliness
8.1
Comfort
8.2
Location
9.0
Facilities
7.8
Staff
8.4
Value for money
7.9
Free WiFi
9.1
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End of dialog contentReviewed: 25 August 2025
Cherryl
JamaicaWonderful breakfast with local dishes and standard options. You can also get lunch and dinner at the restaurant at a reasonable cost. Be sure to ask for the oxtail which is exceptional!
Stayed in August 2025
Reviewed: 23 August 2025
Errol
United KingdomPool was nice
Stayed in August 2025
Reviewed: 19 August 2025
Faval
JamaicaThat the TV has an issue ,we booked for breakfast included for 4 rooms and was stuck with a bill for breakfast for one the room
It was Morden and very clean
Stayed in August 2025
Reviewed: 10 August 2025
Aurora
United Statesbar at the pool deck was closed and we had to go back to the reception to order drinks. some of the cocktails were a bit overpriced. We did not need to have access to the beach but this is something missing that most of travelers would appreciate.
Clean and good size of the rooms. Staff was nice and helpful. We liked the pool with ocean view.
Stayed in August 2025
Reviewed: 8 August 2025
Pavel
Czech RepublicModern, clean and very comfortable hotel in Montego Bay. We use it for last night before your departure from Jamaica and it was really nice.
Stayed in August 2025
Reviewed: 7 August 2025
Orreta
United StatesThe Frontt Desk Clerk was slow. She moved with no sense of urgency. One clerk with a long line; it was a long wait just to check in. Front Desk staffers need to be more professionally attired. I'm not saying they need to dress up in suits n stockings, but they should not be looking like they are just going to the gym, or about to take a casual walk down the road. And get rid of the chairs at the Front Desk. They don't need to be sitting while working; unless they have an injury or disability that requires sitting while working. It's not professional looking n it slows them down. Everything else was great.
Love the new facility. Nice room, beautiful view. Enjoyed the breakfast.
Stayed in June 2025
Reviewed: 5 August 2025
Leanora
Cayman Islandsdidn't have much except maybe a little more customer service training.
I had to speak about Stephanie the bartender she was exceptional, even breakfast time she was attentive and alert she made sure we were assisted, she is one of the best staff with great customer service. and the hip strip was awesome I enjoyed the entire area.
Stayed in August 2025
Reviewed: 5 August 2025
Atkinson
JamaicaNo hangar rods for my clothes. No blanket for the room.
Proximity to everything Great value. Excellent breakfast.
Stayed in August 2025
Reviewed: 3 August 2025
Sputnik
CanadaSwimmingpool on the rooftop of the other building only accessible by stairs. You have no service telephone there and if you want to order from the bar they ask you a service fee of 5 US$ for a 5 Minutes walk if you call them with your mobile phone.
Great Frontest and professional checkin. Very friendly Bartender and good mixed Cocktails. Very Clean Room and Terrasse with view to Montego Bay. Good Dinner and also friendly Service. Breakfast very good and great variety of option. Quick connection to the airport with Uber for only 10 US$ and less then 10 Min drive. Fast WLAN Connection. Pool has a nice view over the Bay.
Stayed in August 2025
Reviewed: 3 August 2025
Rasine
JamaicaEach time I’ve stayed there, there has been a slight issue that really wasn’t fixable unless we moved rooms. This time, the TV did not work. I also think that they should just allow us to use Netflix and YouTube, instead of cable.
Love the rooms in general, the staff is great!
Stayed in July 2025
Reviewed: 22 July 2025
Oliver
United StatesNice location near the water, resturants and shopping.
Stayed in June 2025
Reviewed: 18 July 2025
Joo65
United KingdomThe fact that nobody told us there was a switch that we needed to flick to get electricity until we were checking out very poor information at front desk when checking in 166 on booking.com 214 at the hotel once they added their taxes.
Loved the location, and the decor of room as well as the roof top swimming pool.
Stayed in July 2025
Reviewed: 14 July 2025
Annece
JamaicaSome of the staff was a bit aggressive, also no comforter in the room.
Location and parking
Stayed in July 2025
Reviewed: 11 July 2025
Maureen
United StatesPillows in the room were uncomfortable. We only received one room key.
The room was clean . Breakfast was good.
Stayed in July 2025
Reviewed: 7 July 2025
Tara
JamaicaThe tv wasn’t programmed and we asked 4 times for it to be fixed but it still wasn’t up until the end of our stay.
Very good property, very close to everything. Newer, modern. The staff were helpful. No issues to report. Would stay again!
Stayed in July 2025
Reviewed: 6 July 2025
Oliver
TanzaniaLift wasn't working, luckily we were on the first floor. There was only one person serving at breakfast. We had to wait about 30 minutes to be served.
Comfortable room, good location, Good car parking.
Stayed in July 2025
Reviewed: 20 June 2025
Margo
Cayman IslandsSome of the guests on our floor were very noisy,they had no consideration for others. The pillows have feathers that stick you when you lay on them.I suggest you change them.Other than that,the bed was very comfortable
The staffs were exceptional helpful.and friendly
Stayed in June 2025
Reviewed: 19 June 2025
Kishor
SingaporeFlexible shower kerb resulted in water flowing out whilst showering. The property looked tired.
Location was good and staff helpful but slow.
Stayed in May 2025
Reviewed: 18 June 2025
Nicole
United StatesI would have loved pool side staff since the pool is a distance from the bar.
Location, the property, accommodating & attentive staff. Nice size clean & fresh rooms.
Stayed in June 2025
Reviewed: 16 June 2025
Jenny
United KingdomYoung ladies hanging around reception area, was unprofessional
Breakfast was lovely, Nadar the waitress was lovely and polite, customer service excellent
Stayed in June 2025
Reviewed: 12 June 2025
Denise
JamaicaBathroom floor tiling made it look dirty
Room was very updated...bathroom floor tiling could use a little work but overall a really good stay. Food was excellent, tasty
Stayed in June 2025
Reviewed: 2 June 2025
Oliver
TanzaniaService was slow, getting towels for 3 for example.
Great location for Harmony Beach Park and the 10k run. Walking distance.
Stayed in May 2025
Reviewed: 26 May 2025
Javaun
JamaicaThe breakfast was lovely. Wonderful staff
Stayed in May 2025
Reviewed: 19 May 2025
Grace
United StatesN/a
Beautiful
Stayed in May 2025
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