Reviews of Best Western Plus The Hub Hotel 4 stars
Via Privata Polonia 10, 20157 Milan, Italy
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewBreakfast was decent, They had a shuttle to the nearest metro station. there was an indoor swimming pool as well and staff was courteous. Rooms were decent
Bad Location , Not good Value for money at the price point. The pool water was extremely dirty and looked murky - not sure when it was last cleaned, there was even mould near the edges of the pool
Dear Akshat, we thank you for your time spent to leave us a review. Your comments help us to improve us and our services. We are sorry to hear your disappointed point of view regarding our swimming-pool and we already have taken necessary actions to avoid this situation in the future. We hope to have again the opportunity to welcoming you in the future. Kind regards BW Plus The Hub Hotel
Dear Akshat, we thank you for your time spent to leave us a review. Your comments help us to improve us and our services. We are sorry to hear your disappointed point of view regarding our swimming-pool and we already have taken necessary a… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe staff
Dear Henry, Thank you for your kind words. We’re delighted to hear that your stay was pleasant and that our staff contributed positively to your experience. We look forward to welcoming you back soon. Best regards, Best Western Plus The Hub Hotel
Dear Henry, Thank you for your kind words. We’re delighted to hear that your stay was pleasant and that our staff contributed positively to your experience. We look forward to welcoming you back soon. Best regards, Best Western Plus The Hub… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in July 2025
Verified reviewEverything was fine
The location of the hotel, is kinda far from the center, and also we didn’t have electricity for one day, and we didn’t even got a remuneration or something… we even asked.. and also not
Dear Meiderdrees, Thank you for sharing your feedback. We are glad to hear that, overall, everything was fine during your stay. We sincerely apologize for the inconvenience caused by the electricity outage. Unfortunately, this was due to a severe thunderstorm in the area, and we worked to restore the power as quickly as possible. Regarding the location, our hotel is situated in an industrial area, which allows us to offer convenient services such as a free shuttle to the nearest metro station for easy access to the city center. We hope to have the opportunity to welcome you back and provide you with an even more pleasant experience. Kind regards, Best Western Plus The Hub Hotel
Dear Meiderdrees, Thank you for sharing your feedback. We are glad to hear that, overall, everything was fine during your stay. We sincerely apologize for the inconvenience caused by the electricity outage. Unfortunately, this was due to a … Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe staff is extremely friendly and welcoming, and I really enjoyed the cleanliness of the place, as well as the comfortable bed! Unfortunately, I only stayed for one night, but if I return to Milan, I will definitely choose this hotel again. I highly recommend it!
None
Dear Venus, Thank you so much for your wonderful feedback. We’re delighted to hear that you enjoyed our friendly and welcoming staff, the cleanliness of our property, and the comfort of your bed. It’s a pleasure to know that your short stay left such a positive impression, and we would be thrilled to welcome you back on your next visit to Milan. We truly appreciate your recommendation! Best regards, Best Western Plus The Hub Hotel
Dear Venus, Thank you so much for your wonderful feedback. We’re delighted to hear that you enjoyed our friendly and welcoming staff, the cleanliness of our property, and the comfort of your bed. It’s a pleasure to know that your short stay… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in May 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewGreat staff, very clean, modern facilities, really enjoyed our stay.
Location not good, in industrial area, no public transport nearby, limited restaurants nearby, positive is they have a courtesy bus available to take you to the Metro station 15 mins away.
Dear Shane, we thank you for sharing your review with us . We are very happy to hear that your experience with us was positive and that you appreciated our staff's attitude. We are sorry to hear that you found the location not attractive and far from every attraction of the city. The positive point is that our shuttle service is a very good free service to reach the nearest subway station, at disposal to our guests. We hope to have the opportunity to welcoming you again at BW Plus The Hub Hotel to ensure you even a better stay witl us. Kind regards BW Plus The Hub Hotel
Dear Shane, we thank you for sharing your review with us . We are very happy to hear that your experience with us was positive and that you appreciated our staff's attitude. We are sorry to hear that you found the location not attract… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewClean, modern design, quiet with descent breakfast and very kind staff.
You need to hire a car or to call taxi's for your transportation. The hotel is located in the middle of nowhere and there's nothing to do around. No shops, no restaurants. The shuttle bus service of the hotel to Molino Dorino Metro station, is unreliable. It is supposed to run every one hour, but it's never on time and you always need to call the reception to remind of your appointment and inform them that they have forgotten you, for more than 20-30 minutes. The staff is very kind, but it seems that there's something wrong with the operation management.
Dear Nikos, We’re glad to hear that you appreciated the cleanliness, modern design, peaceful atmosphere, breakfast, and especially the kindness of our staff. We’re sorry to learn that you encountered inconvenience with the shuttle service. Please note that, while the shuttle is scheduled to run hourly, occasional delays can occur—especially during trade fairs or periods of heavy traffic—which can affect the timing despite our best efforts. We also understand that the hotel’s location may feel isolated to some guests. While it offers a peaceful environment away from the city hustle, we do our best to support our guests with transport options like the shuttle and taxi services. Your observations regarding our operational management are important to us, and we will continue working to improve the overall experience. We hope to have the opportunity to welcome you again and offer you a smoother and more enjoyable stay. Best regards, BW Plus The Hub Hotel
Dear Nikos, We’re glad to hear that you appreciated the cleanliness, modern design, peaceful atmosphere, breakfast, and especially the kindness of our staff. We’re sorry to learn that you encountered inconvenience with the shuttle service. … Show more
Reviewed: 6 July 2025 · Stayed in June 2025
Verified reviewRoom good, pool area good breakfast good
Not great for access without a car and difficult to return to if don’t have car with you
Dear N, Thank you for sharing your feedback. We’re delighted you enjoyed the room, pool area, and breakfast. As you are surely aware, our property offers a complimentary shuttle service to the nearest metro station, which we provide specifically to make access easier for guests who may not have a car. We hope this added convenience helped during your stay, and we’d be happy to welcome you back again soon. Best regards, Best Western Plus The Hub Hotel
Dear N, Thank you for sharing your feedback. We’re delighted you enjoyed the room, pool area, and breakfast. As you are surely aware, our property offers a complimentary shuttle service to the nearest metro station, which we provide specifi… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewGood value for the price
Dear Allan, Thank you for your kind review! We're glad to hear you had an enjoyable stay and found good value for the price. We hope to welcome you back again soon! Best Western Plus The Hub Hotel
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewFabukous staff! Bravi bravi! I love everything. The room, the bathroom, the bed, breakfast buffet for only 10 euros. Shuttle service to the metro station Molino Dorino. For me the location was perfect because I had to go to the MIND for a Latin Festival.
Nothing
Dear Renée, thank you for your positive comments regarding your recent stay at BW Plus The Hub Hotel. We are very happy to hear that you spent a good time with us and that you found our location a perfect solution for your purpose. We hope to welcoming you again in the future. Kind regards BW Plus The Hub hotel
Dear Renée, thank you for your positive comments regarding your recent stay at BW Plus The Hub Hotel. We are very happy to hear that you spent a good time with us and that you found our location a perfect solution for your purpose. We hope… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewNice location, parking available always
Sometimes ac doesn’t work properly
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewClean, parking available, friendly staff
Dear Meshal, we thank you for your positive comments and we are very happy to hear that you spent a pleasant stay with us. We hope to welcoming you again at BW Plus The Hub Hotel. Kind regards BW Plus The Hub Hotel
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewThe pool is great and the food is the best!
Everything was great
Dear Westphalen, thank you for your positive comments regarding your recent stay at BW Plus The Hub Hotel. We are very happy to hear that you spent a good time in our swimming-pool and that you enjoyed our offer at Mirror Restaurant. We hope to welcoming you again in the future. Kind regards BW Plus The Hub hotel
Dear Westphalen, thank you for your positive comments regarding your recent stay at BW Plus The Hub Hotel. We are very happy to hear that you spent a good time in our swimming-pool and that you enjoyed our offer at Mirror Restaurant. We h… Show more
Reviewed: 4 June 2025 · Stayed in June 2025
Verified reviewThe hotel was lovely and comfortable, the pool was a great addition! Staff were very helpful and friendly. Breakfast was good with a fair amount of options. The beds were really comfortable as well! There’s a 24 hour reception so convient if you arrive later at night.
Rather than a dislike as such I would be cautious about the location for conferences. There is a shuttle bus that get you to the nearest metro station - which means you can be in Milan city centre in around 30-40 mins. You do have to book the shuttle bus in advance at reception and on the way back. There is a shuttle to the conference centre offered at times but this unfortunately was not the conference centre I was based at (MiCo). Public transport to MiCo is complicated and will take around an hour, taxis are very expensive in Milan so I would cost this in if staying here. However if staying for leisure and central Milan - the shuttle bus service worked well once I realised it needed to be booked in advance.
Dear Laura, Thank you so much for your kind words! We’re thrilled to hear that you had an enjoyable stay with us. It's always a pleasure to know that our guests appreciate the overall experience. We do understand that the distance to the convention center was a bit inconvenient for you, and we truly appreciate you bringing this to our attention. While our location might be a little further out, we do offer a shuttle service to make travel easier, and we are always happy to assist with any transport arrangements. We hope to have the pleasure of welcoming you back in the future, and please don’t hesitate to let us know if there’s anything we can do to make your next stay even more comfortable. Best regards, BW Plus The Hub Hotel
Dear Laura, Thank you so much for your kind words! We’re thrilled to hear that you had an enjoyable stay with us. It's always a pleasure to know that our guests appreciate the overall experience. We do understand that the distance to … Show more
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewThe 2 guys on reception were amazing very friendly and more than helpful 👌
The pool was cold and dirty
Dear Emma, thank you for your comments and feedback regarding your stay at BW Plus The Hub hotel. We are very happy to hear that you enjoyed our staff and we also appreciate your comments regarding the swimming pool and we understand that these aspects did not meet your expectations and we will certainly take them into consideration as we continuously strive to improve our services and offerings. We hope to have the pleasure of welcoming you again soon and we will do our best to make your next visit even more enjoyable. Kind regards BW Plus The Hub Hotel
Dear Emma, thank you for your comments and feedback regarding your stay at BW Plus The Hub hotel. We are very happy to hear that you enjoyed our staff and we also appreciate your comments regarding the swimming pool and we understand that t… Show more