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Reviews of Best Western Plus The Hub Hotel 4 stars

Via Privata Polonia 10, 20157 Milan, Italy

#360 of 459 hotels in Milan

Guests' Choice

Review score

Based on 215 hotel reviews

7.4

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.1

  • Location

    6.4

  • Facilities

    7.7

  • Staff

    8.3

  • Value for money

    7.4

  • Free WiFi

    7.9

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Showing 1 – 25

  • Reviewed: 14 August 2025

    7.0
    Our stay was pleasant
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    The staff

    Stayed in August 2025

  • Reviewed: 9 July 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    You need to hire a car or to call taxi's for your transportation. The hotel is located in the middle of nowhere and there's nothing to do around. No shops, no restaurants. The shuttle bus service of the hotel to Molino Dorino Metro station, is unreliable. It is supposed to run every one hour, but it's never on time and you always need to call the reception to remind of your appointment and inform them that they have forgotten you, for more than 20-30 minutes. The staff is very kind, but it seems that there's something wrong with the operation management.

    Clean, modern design, quiet with descent breakfast and very kind staff.

    Stayed in July 2025

  • Reviewed: 26 June 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Sometimes ac doesn’t work properly

    Nice location, parking available always

    Stayed in June 2025

  • Reviewed: 26 June 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Clean, parking available, friendly staff

    Stayed in June 2025

  • Reviewed: 4 June 2025

    8.0
    Lovely and comfortable stay in Milan
    • Business trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Rather than a dislike as such I would be cautious about the location for conferences. There is a shuttle bus that get you to the nearest metro station - which means you can be in Milan city centre in around 30-40 mins. You do have to book the shuttle bus in advance at reception and on the way back. There is a shuttle to the conference centre offered at times but this unfortunately was not the conference centre I was based at (MiCo). Public transport to MiCo is complicated and will take around an hour, taxis are very expensive in Milan so I would cost this in if staying here. However if staying for leisure and central Milan - the shuttle bus service worked well once I realised it needed to be booked in advance.

    The hotel was lovely and comfortable, the pool was a great addition! Staff were very helpful and friendly. Breakfast was good with a fair amount of options. The beds were really comfortable as well! There’s a 24 hour reception so convient if you arrive later at night.

    Stayed in June 2025

  • Reviewed: 3 June 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The pool was cold and dirty

    The 2 guys on reception were amazing very friendly and more than helpful 👌

    Stayed in June 2025

  • Reviewed: 26 May 2025

    7.0
    Stay closer in Milan
    • Leisure trip
    • Family with young children
    • Superior King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Well the Spa, is an extra cost which was not advertised on the site. And it says shuttle service, but this was from the hotel to the nearest metro only AND it had to be booked and sadly wasn't reliable. For example we booked 08.30 service and we didn't leave to 09.00. But I think this was because the reception staff didn't ring the driver (despite the driver having our booking on his phone). When I asked them where he was, they said that they would ring him now (why didn't they do this earlier).The hotel bar was closed, couldn't access it at all. And it is difficult getting back from Milan. Milan was lovely, but taxis were difficult to get back in the night. I will return to Milan but advice is, stay closer into the town.

    Room was clean, cleaning staff were lovely.. The lad who was on reception at night, was very, very helpful

    Stayed in May 2025

  • Reviewed: 30 April 2025

    8.0
    Very good
    • With a pet
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights

    The hotel is located in a tower (14 floors) next to a few similarly-looking towers. Unfortunately, except the hotel tower, all the others seem to be abandoned and partially vandalized. There's a lot of broken glass lying around, and the whole area looks quite unfriendly, especially in the dark.

    Very nice hotel with super friendly staff and great facilities including an underground parking (10 EUR per night), a swimming pool, a gym, and more. Nice view at the city from the top floor.

    Stayed in April 2025

  • Reviewed: 27 April 2025

    7.0
    Great place but so far from the city centre
    • Business trip
    • Solo traveller
    • Standard King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Middle of nowhere… very far from city centre. I thought it was close to the MiCo Milano Conference centre, but it isn’t. It’s also quite far from the nearest metro, but they provide a shuttle hourly from the hotel

    Excellent rooms and facilities. Accommodating staff

    Stayed in April 2025

  • Reviewed: 25 April 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The pool was very cold, there were no changing rooms. We only had 2 large towels for the two of us in our room. We could have done with 4. We had to use our towels for the pool as none were offered up there. There was no fresh water left each day in our room.

    It's good value for money. Very quiet at night. Outside the city centre but they offer a free shuttle bus to the metro which we used each morning and evening. Offered a good breakfast. Gave us little Easter eggs on Easter Sunday. Reception and breakfast staff were very friendly and welcoming. Great tea making facilities in the room also.

    Stayed in April 2025

  • Reviewed: 21 April 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Despite being a bit outside the city center, this hotel is definitely worth its four stars. We didn’t use all the available amenities because we mainly needed a place to sleep, but overall we were very happy with our stay. The staff was incredibly friendly and helpful. There’s a shuttle service from the hotel, and the bar offers drinks at really reasonable prices. The surrounding area might not be the most charming, but public transport is about a 15-minute walk away, and there’s a shopping mall only 5 minutes away by car. One of the biggest pluses for us – the hotel is super dog-friendly! Pets stay here for free, which is amazing. I initially thought parking cost €20 per night, but it turned out to be only €10 – the parking is well-designed and we had no issues at all. The rooms are nice and clean, maybe a little update would be great (like bigger TVs or smart TVs), but for us, they were more than enough. We stayed on the 7th floor and had a beautiful city view – no complaints. Daily housekeeping was excellent, and the ladies were very kind. We even received a small Easter gift, which was a lovely touch. We didn’t try the restaurant since we ate out, but for accommodation, drinks, and the overall service – we definitely recommend it!

    Stayed in April 2025

  • Reviewed: 6 January 2025

    7.0
    Good quality hotel, but be careful with the neighborhood
    • Leisure trip
    • Group
    • Standard King Room - Non-Smoking
    • Stayed 5 nights

    To start, the rooms were pretty hot and there is no way you can control the temperature. Despite the cold outside, inside it was as hot as an oven and no way to open a window to ventilate the room. The gym and the pool are great, but you are not allowed to use them before 7 a.m. Which is a shame. To finish, the location is pretty dangerous if you come by car. Never stop your car outside, otherwise you will end up with a broken window. Pay the expensive fee to park your car in the hotel's garage.

    The facilities are quite modern. The staff is very kind and the breakfast is delicious.

    Stayed in January 2025

  • Reviewed: 18 December 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 1 night

    A bit too far away from the center, it took too long to get there by taxi. Would have appreciated some hanging space close to the entrance door (for the coats) and in the bathroom (for the clothes)

    The hotel was good, the room had a great view, easy parking, lovely breakfast.

    Stayed in December 2024

  • Reviewed: 17 July 2024

    7.0
    Good hotel
    • Leisure trip
    • Solo traveller
    • Superior King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Not the best area for access to walking places

    Clean and tidy

    Stayed in July 2024

  • Reviewed: 13 May 2024

    7.0
    Very comfy and friendly staff
    • Leisure trip
    • Family with young children
    • Superior King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Not close to city centre

    Comfortable

    Stayed in May 2024

  • Reviewed: 6 November 2023

    8.0
    Relaxed stay outside of the city
    • Leisure trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 1 night

    The location is quiete far from everything,

    The rooms were spacious and the hotel looks nice, there is free transportation to the nearest metro station.

    Stayed in October 2023

  • Reviewed: 2 November 2023

    7.0
    Neat hotel
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Not too close to transport options and you have to take about 26 mins walk to the nearest train stop and 8 mins to the nearest busstop

    It was clean and staff were nice

    Stayed in October 2023

  • Reviewed: 31 October 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Toilets flushing was a miss and go. Room temperature could not be controlled. I was in a room which was constantly at 26 degrees....too hot. No real choice for vegetarians and the bar had nothing available. No disarrano, no cranberry juice, no lemonade. Swimming pool was good but not showers so had to walk to our rooms dripping...

    Breakfast staff were friendly and helpful. WiFi worked well.

    Stayed in October 2023

  • Reviewed: 26 October 2023

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Superior Double or Twin Room
    • Stayed 3 nights

    So far from everything, No complementary water

    Clean and friendly staff especially Mr. Jad in the reception

    Stayed in October 2023

  • Reviewed: 9 October 2023

    7.0
    Good
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    lo staff maleducato

    tutto tranne lo staff

    Stayed in July 2023

  • Reviewed: 4 October 2023

    8.0
    Great hotel but....
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Unfortunately our room was not the cleanest when we checked in and the daily cleaning service could have also done the job more thoroughly. Partially, they left a small mess in the bathroom with our toiletries. That can definitely be improved.

    Very friendly, caring stuff

    Stayed in October 2023

  • Reviewed: 31 August 2023

    6.0
    Great room, terrible location, awful food
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The food was awful, I asked for this meat steak thing… what they gave me was undercooked and when I asked to cook it again they seemed to give me a microwaved version which tasted like rubber. The restaurant staff - our dinner server was inattentive. I think she was distracted by a child who has sitting playing a video game. However we felt rude calling her to help with our orders. Location - middle of no where

    Staff we mostly polite and attentive which was fantastic. The room was a good size and of a very good quality. Travel - they have a shuttle which was brilliant

    Stayed in August 2023

  • Reviewed: 1 August 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Classic Double Room
    • Stayed 2 nights

    Location is in the former industrial area, public transportation stops are to far from the hotel.

    Rooms were spatious and clean, wifi works perfectly. Breakfast were good, good choice of food and drinks.

    Stayed in July 2023

  • Reviewed: 21 July 2023

    8.0
    Our stay was good my kids enjoy the swimming pool and overall it went well.
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Shuttle bus service si a bit complicated.

    Everything is good

    Stayed in July 2023

Showing 1 – 25

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