Reviews of Palazzo Vecchietti - Residenza D'Epoca
Via Degli Strozzi 4, Santa Maria Novella, 50123 Florence, Italy
Loading
Guests also reviewed these properties:
Dahab, Egypt
Milano Marittima, Italy
Seoul, South Korea
Vientiane, Laos
Vestal, United States
Xi'an, China
Sciacca, Italy
Rome, Italy
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified review700 years old bulding with AMAZING MODERN FEATURES! STAFF IS AMAZING TOO 😎
Reviewed: 2 May 2025 · Stayed in May 2025
Verified reviewReviewed: 29 January 2025 · Stayed in January 2025
Verified reviewExcellent, all staff was curious. Excellent.
Reviewed: 8 December 2024 · Stayed in December 2024
Verified reviewThis is our 3rd visit to this hotel we always come back. The hotel is very cosy and has a warm hospitality. The service is great. We had a medical emergency and the staff were very helpful.
The breakfast is delicious however, adding more dishes will make it more enjoyable.
Dear Hanan, we really thank you so much for your time spent in writing your experience in Palazzo Vecchietti. Our Guest’s reviews are very important for us as to improve our quality standard and it encourage us to satisfy Guest’s needs in the better way. Hoping to welcome You again in our Establishment, Management and all the Staff remains with our, warm regards, Alessandra Giusfredi General Manager
Dear Hanan, we really thank you so much for your time spent in writing your experience in Palazzo Vecchietti. Our Guest’s reviews are very important for us as to improve our quality standard and it encourage us to satisfy Guest’s needs in t… Show more
Reviewed: 20 November 2024 · Stayed in November 2024
Verified reviewAmazing service, staff are SO helpful and friendly and take amazing care of you. The hotel is so cozy and the location is literally a 5 minute walk from anywhere you might want to visit! Staff helped us with everything from regular requests to making reservations/arranging transportation, restaurant recommendations.
Room service is only available for breakfast, wish they had room service all day or at least up until dinner time :)
Dear Hind, we thank You very much for the marvelous words about your experience in our Historical Dwelling. Guests reviews are extremely precious as they help improving quality standards and provide a better understanding of how our job meet clients satisfaction. Thank You once more for the wonderful words about the service provided by our staff as we consider your opinion helpful to grow up and continue our precious work in the hospitality even better; I will take the opportunity to share your most kind comments with the entire team at Palazzo Vecchietti; Hoping to welcome You again in our Hotel, Management and all the Staff remains with our, warm regards, Alessandra Giusfredi General Manager
Dear Hind, we thank You very much for the marvelous words about your experience in our Historical Dwelling. Guests reviews are extremely precious as they help improving quality standards and provide a better understanding of how our job mee… Show more
Reviewed: 18 October 2024 · Stayed in October 2024
Verified reviewFrom the first moment I entered the hotel... the smell of roses in the place... and the kind reception
I was ashamed of the pictures of the paintings distributed on the wall in the hotel
Reviewed: 7 August 2024 · Stayed in August 2024
Verified reviewWhat a stunning property. Everyone is so friendly and willing to help! I loved my terrace suite, definitely worth the upgrade!!!
nothing to note. I loved my stay and will be back!
Reviewed: 24 January 2024 · Stayed in December 2023
Verified reviewReviewed: 19 December 2023 · Stayed in November 2023
Verified reviewReviewed: 1 October 2023 · Stayed in October 2023
Verified reviewReviewed: 2 March 2023 · Stayed in March 2023
Verified reviewReviewed: 8 January 2023 · Stayed in December 2022
Verified reviewReviewed: 6 December 2022 · Stayed in November 2022
Verified reviewbreakfast and the price
Reviewed: 6 December 2022 · Stayed in November 2022
Verified reviewReviewed: 29 November 2022 · Stayed in November 2022
Verified reviewReviewed: 22 November 2022 · Stayed in October 2022
Verified reviewReviewed: 12 October 2022 · Stayed in October 2022
Verified reviewfirst class location, meters from Piazza della Repubblica. beautiful stylish old building with large rooms & plenty of space. Excellent friendly helpful staff who can provide top notch restaurant recommendations & bookings.