Reviews of NH Collection Palazzo Cinquecento 5 stars

Dear Andrea, Your feedback is greatly valued and we are delighted to know that you found our location to be convenient and appreciated our terrace. Indeed, the location and terrace are the highlights of our hotel that our guests usually fall in love with. On another note, it appears that you found the room designs somewhat impersonal. We understand that aesthetics can be subjective and we want you to feel comfortable during your stay with us. Our design team has worked hard to create a comfortable and luxurious environment for all of our guests. While we strive to maintain a high standard, we appreciate that everyone's personal taste is unique. Your perspective is valuable as it helps us better understand the diverse preferences of our guests. We hope that despite your views on the room design, your overall experience at our hotel was enjoyable. Our goal is to provide a relaxing and memorable experience for all of our guests. Should you choose to stay with us again, our team would be happy to assist you in choosing a room that best fits your personal taste. We look forward to welcoming you back to our hotel in the future. Best Regards, Nice Mucavele Guest Relations Manager NH Collection Palazzo Cinquecento

Dear Andrea, Your feedback is greatly valued and we are delighted to know that you found our location to be convenient and appreciated our terrace. Indeed, the location and terrace are the highlights of our hotel that our guests usually fa… Show more

Dear Jose, Your kind words about our property, staff, and location are genuinely appreciated. We continually strive to provide our guests with a memorable experience, and we are thrilled to hear that we were successful in your case! Looking forward to hosting you again in the future, Irene Lanfranco Guest Relations Team NH Collection Palazzo Cinquecento

Dear Jose, Your kind words about our property, staff, and location are genuinely appreciated. We continually strive to provide our guests with a memorable experience, and we are thrilled to hear that we were successful in your case! Loo… Show more

Dear Yamileth, It is indeed a pleasure to hear that you found our service commendable. Our team is dedicated to offering the best quality to our esteemed guests and your acknowledgment serves as a great motivation for us. However, we regret to learn about your concerns regarding the room pricing and size. We understand that value for money is an important aspect of any stay and our pricing is based on various factors such as location, amenities, services, and room square footage. On the other hand, we assure you that our room sizes are designed to maximize comfort and functionality, adhering to the standards of the industry. We understand that preferences may vary, and we aim to cater to a wide array of client needs. We appreciate your feedback, as it provides us with the opportunity to improve and better serve our guests. We hope you will consider our establishment for your future travels and we look forward to welcoming you back. Best Regards. Nice Mucavele Guest Relations Manager NH Collection Palazzo Cinquecento

Dear Yamileth, It is indeed a pleasure to hear that you found our service commendable. Our team is dedicated to offering the best quality to our esteemed guests and your acknowledgment serves as a great motivation for us. However, we reg… Show more

Dear Smith, Your feedback is highly valuable to us and we appreciate you taking the time to share your experience. We're pleased to hear that you found our location to be advantageous for your stay. However, we sincerely apologize for the discomfort you experienced during the last two nights of your stay due to the presence of ants in your bed. This is certainly not the standard of service we aim to provide. We strive to offer our guests an immaculate environment, and we regret that we fell short in this instance. Please rest assured that we take this matter seriously. Our hotel follows rigorous standards of cleanliness and pest control procedures to ensure our guests enjoy a comfortable and pest-free stay. Your experience has reinforced the importance of these procedures, and we remain committed to maintaining these high standards. We hope that you will consider staying with us again so that we can demonstrate our usual high-quality service. It would be an honor to serve you once again and provide you with the hospitality experience that we are known for. Sincerely, Nice Mucavele Guest Relations Manager NH Collection Palazzo Cinquecento

Dear Smith, Your feedback is highly valuable to us and we appreciate you taking the time to share your experience. We're pleased to hear that you found our location to be advantageous for your stay. However, we sincerely apologize for the… Show more

Dear Natalia, We are thrilled to hear that our hotel's location and breakfast met your expectations! Our breakfast hours have been designed to cater to the majority of our guests' schedules, but we understand that everyone's routine is different. We deeply appreciate your feedback and will take it into consideration when reviewing our service offerings. Best regards, Irene Lanfranco Guest Relations Team NH Collection Palazzo Cinquecento

Dear Natalia, We are thrilled to hear that our hotel's location and breakfast met your expectations! Our breakfast hours have been designed to cater to the majority of our guests' schedules, but we understand that everyone's routine is dif… Show more

Dear Shivkumar Rao, Your feedback is greatly appreciated, and we're thrilled to hear that you enjoyed the size and location of our hotel. Your room experience, however, is a matter of concern for us. We sincerely apologize if our service didn't match your expectations during your stay. As for the water provision, we understand that this could have been an inconvenience, and we'll take action to improve our service. Your review has been shared with the Managers and the entire team. We hope that, despite these issues, you were able to enjoy the Eternal City, and we look forward to the opportunity to serve you again, aiming for a more satisfying experience. Best regards, Irene Lanfranco Guest Relations Team NH Collection Palazzo Cinquecento

Dear Shivkumar Rao, Your feedback is greatly appreciated, and we're thrilled to hear that you enjoyed the size and location of our hotel. Your room experience, however, is a matter of concern for us. We sincerely apologize if our service … Show more

Dear Donna, Thank you for choosing us and for your honest review! We are glad to hear that you found our location convenient and enjoyed our breakfast selection, rooftop bar, and the design of our hotel. Your comments indeed reflect the high standards we strive to maintain. On the other hand, we have taken note of your feedback regarding our pricing. We understand and respect your viewpoint. We always aim to make our guests' stay worth the value and we look forward to welcoming you back in the future for another special stay in the Eternal City. Kindest regards, Irene Lanfranco Guest Relations Team NH Collection Palazzo Cinquecento

Dear Donna, Thank you for choosing us and for your honest review! We are glad to hear that you found our location convenient and enjoyed our breakfast selection, rooftop bar, and the design of our hotel. Your comments indeed reflect the hi… Show more

Dear Zihao, Your recent feedback has come to our attention, and it is with regret to hear that your experience did not meet your expectations due to the cleanliness of the room. Please accept our sincere apologies. Our hotel is committed to maintaining the highest standards of cleanliness and comfort for our guests. The situation you have described does not reflect these standards, and we deeply regret that this was your experience. Each room is intended to be a haven for our guests, a place where they can relax and feel thoroughly taken care of. Moving forward, we take your feedback seriously, and it is valuable in helping us to identify areas where we can improve. We strive to ensure each guest has a comfortable stay, and we regret that we missed the mark on this occasion. While we cannot undo your experience, we want to reassure you that guest satisfaction is our top priority, and we are committed to providing excellent service and comfortable accommodation to every guest. Thank you again for your feedback. Best Regards. Nice Mucavele Guest Relations Manager NH Collection Palazzo Cinquecento

Dear Zihao, Your recent feedback has come to our attention, and it is with regret to hear that your experience did not meet your expectations due to the cleanliness of the room. Please accept our sincere apologies. Our hotel is committed … Show more

Dear Jacqueline, Thank you for you feedback! It's delightful to read that you enjoyed our breakfast selection. Offering a variety of choices is part of our commitment to ensure a satisfying start to your day. We look forward to welcoming you back soon, Kindest regards, Irene Lanfranco Guest Relations Team NH Collection Palazzo Cinquecento

Dear Jacqueline, Thank you for you feedback! It's delightful to read that you enjoyed our breakfast selection. Offering a variety of choices is part of our commitment to ensure a satisfying start to your day. We look forward to welcoming… Show more

Dear Diane, Thank you for your review. We are sincerely sorry to hear about your experience at our rooftop restaurant. As a prestigious hotel, we strive to provide our guests with high-quality dining options. Your feedback is valuable to us and we will certainly use it to ensure we maintain our standards. We hope to have the opportunity to welcome you again to demonstrate our deep commitment. Warm regards, Irene Lanfranco Guest Relations Team NH Collection Palazzo Cinquecento

Dear Diane, Thank you for your review. We are sincerely sorry to hear about your experience at our rooftop restaurant. As a prestigious hotel, we strive to provide our guests with high-quality dining options. Your feedback is valuable to … Show more

Dear Shuk Mai Regina, We're delighted to hear that you enjoyed the breakfast during your stay at our hotel. It is indeed one of the aspects we take great pride in and we continuously strive to offer a wide selection of delicious items to kickstart our guests' day. As for your feedback regarding the room fixtures, your comments are duly noted. It's always important for us to understand the perspectives of our guests as it aids in maintaining the high standards we set for ourselves. While we can't make specific promises or suggest immediate changes, rest assured that your feedback is valuable. We endeavor to provide a comfortable and pleasant stay for all our guests, and the ambiance of the rooms plays a significant role in this. We appreciate your observation and, while our hotel holds a certain charm and character, we are indeed mindful of the need to update and refresh our facilities where necessary. Thank you once again for your review. It was our pleasure to have you as a guest and we hope to welcome you back in the future. Best regards. Nice Mucavele Guest Relations Manager NH Collection Palazzo Cinquecento

Dear Shuk Mai Regina, We're delighted to hear that you enjoyed the breakfast during your stay at our hotel. It is indeed one of the aspects we take great pride in and we continuously strive to offer a wide selection of delicious items to k… Show more

Dear Holmes, Thank you for the feedback! Your commentary on our staff, facilities, and location is delightful to read, reflecting our commitment to creating a comfortable environment. We've taken note of the negative aspect that you mentioned and we hope to welcome you back in the future for another memorable stay! Best regards, Irene Lanfranco Guest Relations Team NH Collection Palazzo Cinquecento

Dear Holmes, Thank you for the feedback! Your commentary on our staff, facilities, and location is delightful to read, reflecting our commitment to creating a comfortable environment. We've taken note of the negative aspect that you menti… Show more

Dear Hesham, Your positive feedback is truly appreciated. It is delightful to hear that our strategic location and spacious rooms added to the comfort and convenience of your stay. We hope to have the opportunity to welcome you back at NH Collection Palazzo Cinquecento! Warm regards, Irene Lanfranco Guest Relations Team NH Collection Palazzo Cinquecento

Dear Hesham, Your positive feedback is truly appreciated. It is delightful to hear that our strategic location and spacious rooms added to the comfort and convenience of your stay. We hope to have the opportunity to welcome you back at NH… Show more