Breakfast was standard Room & Hotel was outdated View, you have to be lucky

Breakfast was standard Room was outdated View, you have to be lucky

Stayed in August 2025

Super pool, spacious room and nice view. On site parking.

Stayed in July 2025

This hotel is a nice place. The city is so beautiful you don’t spend much time in the hotel. Very close to the city center. The staff was very friendly and helpful.

Stayed in May 2025

Room lock didn’t work properly and had to have maintenance come 2 times. Did not have good view.

Pretty hotel lobby, nice breakfast, great workers.

Stayed in April 2025

Found the elevator a little small. One member of our family was in a wheelchair and found getting the chair into the lift awkward.

Praise to be given to Anna, Breakfast staff member. She was friendly, polite and very helpful. Thank you Anna.

Stayed in May 2025

Nothing

Very good breakfast

Stayed in April 2025

The big downside of the hotel is the location with regards to Caltagirone. We hoped it would be possible to get there with public transport but there are no options at all. Taxis cost 10eur per ride (one way) so might be an option if you’re with more people. We ended up always going by car which meant one person could not drink. We also had dinner twice in the part of the center close to the hotel, which was fine, but not as nice as Caltagirone:)

The pool was the highlight of our stay! It had a lot of chairs, was nice temperature and you get big towels from the hotel. Note that the pool is closed between 1-3pm (open 9am-1pm and 3-7pm. The breakfast was great, with lots of options, huge buffet with breads, cheeses, meats, fresh fruit, cakes, pancakes, yoghurts and many sweet options. The hotel itself is slightly outdated but still very clean. We slept on the 12th floor and had an amazing view over Etna, especially during sunrise! There are around 15-20 parking places at the hotel, we always got a spot but there’s a big parking space down the road from the hotel so parking should not be an issue.

Stayed in August 2024

The hotel itself is slightly faded, but the rooms were large and comfortable with a very good sized private terrace

Good value hotel with great breakfast, parking and a swimming pool. The hotel organised a taxi for us to the top of the steps in Old Caltagirone (cost €15 for the 6 of us)

Stayed in July 2024

Not very big room Far from centre

Very good breakfast Good staff

Stayed in June 2024

Staff was very very helpful!!! Breakfast was great and included!

Stayed in May 2024

Pool was empty Not nice looking from the outside Hospital view from the balcony

Very spacious room and bath Parking available

Stayed in April 2024

Parking was limited (probably 10 cars max?) - half was 'roped off' for tourist bus use, meaning that most evenings it was full and we had to squeeze in down around the side of hotel. The hotel is not within safe, easy walking distance of the old town - no pavements and approx 2km up & down. Breakfast was adequate but if you wanted anything hot NH charged extra - EU6 for each fried egg for instance!! The pool was closed between 1pm and 3.30pm ?? (with the sun largely gone by 4pm) - so really only useful for sunbathing in the morning!

The panoramic view from our North facing room was exceptional - across the rolling hills and towards Caltagirone old town.

Stayed in September 2023

Beds a little uncomfortable for us but not a deal breaker. Didn't like being so far away from the city center but we should have paid better attention when booking.

Great view even if it meant we needed to take a shuttle to the old city. Room was big. Staff was very nice! We liked the pool was open for us and the bar was open. They were able to arrange a shuttle downtown and back which we loved.

Stayed in September 2023

Dinner buffet Pool opening hours Poolside bar closed?

Breakfast was fine The staff in some locations were hard to get hold of like the barman There was a wildfire close and the communication wasn’t great I just got shouted to move in Italian from the pool area but didn’t have a clue what was being said The facility is great, the dinner buffet could be better but the rooms and hotel are nice and comfortable

Stayed in August 2023

Staff was super accommodating and the breakfast was good. Meal at restaurant was very good.

Stayed in May 2023

Pool area very noisy at times, it seems used by locals.

Very pleasant hotel, very good breakfast buffet, lovely clean rooms.

Stayed in August 2022

A very tired hotel. Needed a full renovation long time ago

Stayed in August 2025

Premises require an upgrade. Poor cooling system.

Staff were very friendly and helpful. Good breakfast.

Stayed in July 2025

Outside of the hotel is pretty worn down and the swimming ladders almost came loose. The hotel is in a quite uninspiring location and you will need a car to get to city centre.

Room was spacious and clean. Beautiful view on the surrounding landscape. The hotel has a pool and a terrace to relax/have a drink from the bar.

Stayed in July 2025

Hotel is very dated with little to no facilities

Location was good for a wedding we had to attend

Stayed in September 2024

Friendly, extremely helpful staff.

Stayed in September 2023

Sadly this hotel is long past it's best, very tired, lack of maintenance and short on staff. The carpets were very worn, light bulbs not working and bar service very slow to painful levels. The WiFi was weak or non existant in much of the hotel apart from the main foyer area. The door to the balcony was sticky, and once open, tricky to shut. The breakfast buffet was the worst in my stay in Sicily... selection was poor, most of it cold with no way to keep things warm, and once it ran out, it ran out. They said they offered lunch but there was no information about it, menu's etc... and staff so short that I couldnt be bothered to hunt them down and drove to Lidl instead! The location is a half an hour walk to the town so didnt feel like it was actually in Caltagirone. There are a good number of seemingly wild dogs left outside the hotel that chase guests and bark a lot. So be careful. For the level of cost they charge and for what they offer, it doesnt balance. In all honesty, I think it was probably lovely in the past but I got a feeling that NH hotels has given up on this hotel and its on its way out... there was a strong feeling of this amongst other guests at the hotel.

It was very clean, welcome muffins were lovely, bed was comfortable and shower was good.

Stayed in August 2023

The rooms, the breakfast, and the lack of maintenance. The air conditioning doesn’t work properly

The receptionist.

Stayed in July 2023

Amazing location, only 20 minutes from the old historic town with local super markets; restaurants and other amenities even closer by. The room we had provided just the most perfect view of the old town and valley from our window. The Air Conditioning was up to date and work brilliantly. The staff always smile as you pass and we're always patient and happy to help my girlfriend and I who don't speak Italian. The pool is deep, cool, and perfect for relaxing beside.

Stayed in July 2023