Reviews of Ostello Bello Napoli

Beds were comfortable, good location, elevator in the building, nice rooftop terrace (but till 12 am only), hot water all the time

My app with essential keys to move around the hostel was switched off on the last day before check out, showers is old and not properly cleaned, only 1 shower room for women, the rest is mixed or only for boys...women was always busy.....super loud music in the common areas, staff was not super friendly reacting on each question, you need to PAY for leaving your suitcase even for a few hours after check out, they dont give you the room before check in time saying that cleaning is in progress 😀 however my room was not cleaned that day. No sparkling water in the machine, it was always empty. I asked fee times about access to the kitchen but didn't get it and I was living on another floor...often toilet paper or soap was missing in the bathrooms or no hygiene bin in the women toilet ... also no bin and toilet seat in the common areas women toilet 🙄 idk why...

Staff and events are always great

Banging doors at all hours

The place is located in a very nice area and there are many things to do there, like a common area with a small bar. Also, everything was really clean, the dorm was so comfy! The staff always seemed very friendly, specially Francesca, she was so nice with me and my friends!!

In the common kitchen there was free healthy food like vegetables and fruits available, also the free sparkling water in the common area I liked a lot. I loved the rooftop terrace, and other common areas

The badge system with smartphone was a bummer for me - I don't like having it with me the entire time

Activities organized by the hostel are the best. We had chances talking to others which was fun. Cooking class is the best. Enjoyed it.

Staff serving the breakfast were speaks limited English and hard to communicate with.

The stuff was exeptionally friendly. Most of them are spending their free time after/before work socializing with visitors. The bartender, Marco Polo/Mario is very friendly and energetic. The general mood is great. Everyday there are a couple of events to which you can participate.

The AC didnt work for the last night :(

The staff and the location

The tiny showers and tiny toilets. But they could have easily had room to expend the size of the cubical.

Very beautiful place, good location, events every night, amazing people that is easy to meet. Clean and very comfortable. The best hostel I’ve ever been. But the biggest highlight was the staff. All Of them are amazing, very friendly and helpful.

I enjoyed the doors being unlocked by an app and that about it.

The bunks were dangerously high and were extremely noisy and squeaky. The staff member entered the room every night trying to get you to join the activities that happened both nights. I was in bed in my pyjamas. If I wanted to join, I would have signed up for it. The showers had no ventilation. You needed a shower after your shower because it was so hot. The bathrooms in the common area were horrific when I arrived early and went to use it. The female toilet was clogged with paper and poo and the male toilet had piss all over the floor. This hostel is like a party house. If you like that vibe, you're fine, but it was not for me.

The service is excellent! The atmosphere is unique and welcoming! You have the feeling of being at home. Overall, clean rooms and a very good location! The open kitchen is the most unique thing I ve ever seen in a hostel!

The building is just a little confusing to get around inside

The private room is really spacious, clean and functional. It was better than some of the hotel rooms I've stayed at during my trip. The vibe at the hostel was really great, and people are very friendly!

Nothing tbh

Good location for the port and Spanish quarter. Great shower blocks / toilets. Friendly, helpful staff.

The app on your phone for keys is an utter nightmare. I wouldn’t stay here again because of it. What would be so wrong with a physical card to hold against the keypads? The rooms are tired and lack privacy- no curtains on bunks. Noisy dorm in the middle of the night with people out partying but that is just luck of the draw.

Hostel Employees was too kind and warmly people. During my visit they always positive and helpfully.

the bed doesn't have any curtain kind of things to avoid lights. if it would then it could be better.

This was a fun hostel to stay at, I made some friends even though I only stayed the one night. I stayed in a private room but that didn’t stop me from socialising with those around me in the communal areas. Location is close to the Toledo metro station, so it was extremely easy to get to from garibaldi station. Galleria Umberto is also a 10 mins or less walk.

Key card is through phone and I couldn’t get it to work so I had to keep entering the pin but not the end of the world Room was on the 5th floor and my only qualm was that the elevators are a little dodgy but once you’re inside it’s fine.